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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega
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Reviews (1,817)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

BACHMANN-ZUG

Dec 10, 2024  on Shopify

der support schreibt schnell zurück sie kommen mit der app klar und wissen was zu machen ist bis jetzt war ich immer serh zufreiden mit dem supoort unbedingtso beibehalten

TrendingAz

Dec 09, 2024  on Shopify

Excellent support service! The team is quick, professional, and very patient. They explained everything clearly and resolved my issue in no time. My app now runs smoothly thanks to their help. Highly recommend their service

Neuron Chile®

Dec 08, 2024  on Shopify

Nice support!,

Hilmont

Dec 07, 2024  on Shopify

Always very helpful! Omega is simply the best.

StileVeroRoma

Dec 06, 2024  on Shopify

Great service!

Charm.

Dec 05, 2024  on Shopify

Une excellente application 80/20 pour mieux tracker FB Ads sans avoir à dépenser des centaines d'euros dans des apps.

Pamora

Dec 05, 2024  on Shopify

A very good app, I can only recommend it. Tracy helped me straight away and solved my problem. She replied very quickly and I think that's very good.

SourcilExpress

Dec 04, 2024  on Shopify

Great Application !

Milk Depot Inc.

Dec 04, 2024  on Shopify

This app is amazing, it is like getting a much more expensive app I won't mention names H***S haha, for a price I can actually afford. Support is absolutely amazing, Joyce is a wealth of knowledge and eager to help! Honestly the best support I have ever had with any software/apps! Thank you so much

Romee Oslo

Dec 03, 2024  on Shopify

Handig en Accuraat. Ook fijn dat als je hulp nodig hebt dat er iemand jou gelijk kan helpen, ze zijn heel geduldig en vriendelijk.

Deadlooks

Dec 02, 2024  on Shopify

The app works very well, and the support team is extremely helpful and enthusiastic.

Van Leeuwen Mode

Dec 02, 2024  on Shopify

The Omega team is great, and Hana really stands out with her quick responses and customer-focused approach. She’s super helpful and makes sure you get exactly what you need. Great support overall – thank you guys!

CASUAL LONDON

Nov 29, 2024  on Shopify

Viva Moda

Nov 29, 2024  on Shopify

very helpfull app. Good people who want to help you

cogeras

Nov 28, 2024  on Shopify

tres bien

Aosha Boutique

Nov 28, 2024  on Shopify

increíble el servicio de atención al cliente Gracias Anna por tu tiempo y aclaras todas mis dudas.

Chofesh Tel Aviv

Nov 27, 2024  on Shopify

Accurate tracking and fast help! Definitely recommended

Nymock

Nov 27, 2024  on Shopify

This is my second time installing the app and Joyce was able to assist me throughout the entire process. She was able to identify and resolve all issues with ease and guided me through the most effective and efficient way of syncing all previous data through Facebook. I look forward to seeing better tracking in the next few days but I have no doubt that their customer support will be here to solve any remaining challenges I may face!

Esova London

Nov 27, 2024  on Shopify

The app can be expensive for a complete beginner, however, it is effective and does the job properly. Also, they have got an amazing 24/7 support team.

Johann Keller

Nov 27, 2024  on Shopify

Very fast help and truly helped me fix my problem! thank you☺️

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