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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Shopify

The Facebook Multi Pixels app helps Shopify merchants track and optimize ad performance across multiple Facebook pixels. Reviews reveal real-world experiences with setup, analytics, and ROI—key for data-driven marketing decisions.

Reviews (839)

Overall rating
4.7

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

My Store

Apr 22, 2024  on Shopify

There are many components for a good app on Shopify, of course, its functionality and value are at the top, but that would mean nothing without a strong support team, which is the highlight of my review. I greatly appreciate the speedy response times, I reached out at 3 AM UK Time and again at 7 PM, receiving prompt assistance within minutes on both occasions. So there's always a time when support is available. I have to give credit to Sophia from the support team. She didn't just help solve my issue very swiftly, she also went as far as giving me extra feedback about my store and how I can improve it even further, I even asked her for her opinions as a customer, and she gave me a lot of valuable and honest insights! Also, what stood out to me was her friendly and personal approach – she made the interaction feel like chatting with a friend.

Mezzam

Apr 22, 2024  on Shopify

works perfectly, and also great help from Anna from customer service who assisted me with getting my pixel installed on facebook after facing some problems!

Crafted Interiors

Apr 22, 2024  on Shopify

Working well till now, pretty good support since day 1

TrekTech

Apr 21, 2024  on Shopify

Asnothing

Apr 20, 2024  on Shopify

very good app for tracking & support is very good

My Store

Apr 20, 2024  on Shopify

Tres bonne application et service client tres reactif et rapide. Je recommande.

Zevara

Apr 19, 2024  on Shopify

Great app and even greater help! their customer service helped me right away and problem was solved within 5 minutes!

Viralas

Apr 19, 2024  on Shopify

10/10 great customer support! Helper: Niel

HyroLabs

Apr 19, 2024  on Shopify

Great app, better than all the other tracking apps I have tried. Tracy was of great help and fixed the issue perfectly!

carpuride

Apr 19, 2024  on Shopify

Capturing data accurately is of great help to our business, and the prompt support left a deep impression on me. Thank you to the Omega team for their efforts.

אביב אקסס

Apr 18, 2024  on Shopify

Amazing app!

Azareshop®

Apr 17, 2024  on Shopify

nice and quick service from tracy!

Lullabuy Bed Time

Apr 16, 2024  on Shopify

so good, the customer service really nice and solve my issue real quick!

Goodoo

Apr 16, 2024  on Shopify

This is the best app for to manage your pixels on shopify app, the customer support is simply the best always there to help, and everything is super simple to manage. Great app, highly recommended!

Bazaarit

Apr 13, 2024  on Shopify

great customer service!

joiaslisboashop

Apr 12, 2024  on Shopify

Otiima applicazione e il supporto con TIF è stato gentilissimo

Wiizaa | Wear Your Story

Apr 12, 2024  on Shopify

Good Tracking app. Enthusiastic support 24/7. Recommended

kaiser-modehaus.de

Apr 12, 2024  on Shopify

great service and customer support

Kiwi Cases

Apr 10, 2024  on Shopify

Awesome support, great app. Thank you.

OliverMode

Apr 10, 2024  on Shopify

Zelf amper gebruik gemaakt van de app, daarin tegen zijn de mensen hier achter heel vriendelijk en helpen je waar ze kunnen. Heb refund gekregen omdat ik over ben gegaan op een andere tracking app

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