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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

The Facebook Multi Pixels app helps Shopify merchants track and optimize ad performance across multiple Facebook pixels. Reviews reveal real-world experiences with setup, analytics, and ROI—key for data-driven marketing decisions.

Reviews (908)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

ArtCasely

Jun 07, 2024  on Shopify

Niel demonstrated exceptional assistance in customer service by efficiently resolving all my concerns and uncovering additional issues within my online store. Tracy expertly assisted me in setting up configurations and ensuring seamless operation across my website.

Clothyst

Jun 07, 2024  on Shopify

This app is always been a great app for Meta platform. We faced an issue with additional script on checkout page. Mina helped us a lot to solve our concern. Thank you mina, Thanks Omega team

Tidy-Tot

Jun 07, 2024  on Shopify

Good customer suppots & simple

HoneyHoney

Jun 05, 2024  on Shopify

Very fast and personalized support. Solved my issue very willingly.

DreamyKids

Jun 05, 2024  on Shopify

I can highly recommend tyler from live chat. he has helped me with everything and more. he deserves 10 stars. I am so grateful for his great help

Valira København

Jun 05, 2024  on Shopify

I recommend this app for everyone who uses Facebook to advertise their products. I had a problem with tracking and some other things. Hana from customer support helped me very good and the problems were fixed very good.

La Fine Mouche

Jun 05, 2024  on Shopify

Very good app and support is awesome

THINKCAR

Jun 05, 2024  on Shopify

Been using it for a long time now and the customer service including data capture is excellent.

Eurozenith

Jun 05, 2024  on Shopify

Anna was really helpful today. Great communicative skills.

Ventrona

Jun 04, 2024  on Shopify

Great customer support as well!

fopish

Jun 04, 2024  on Shopify

Joy helped me out alot. She is very knowledgeable when it comes to setting up pixels and sharing them across accounts. Even helps out with the small nuances of trying to set up your account the proper way. Definitely recommend her!

TUTULAND

Jun 02, 2024  on Shopify

Easy to use

Emilia Marino

Jun 02, 2024  on Shopify

Niel has helped me a lot, I had problems with the representation of my carts, and he solved it for me. He has given me all kinds of information and has even done actions that I did not know how to do.

TuOutfitChile

Jun 02, 2024  on Shopify

Super good customer service

Huzmore

Jun 01, 2024  on Shopify

Great app helping me alot in driving sales

Modea Berlin

Jun 01, 2024  on Shopify

I had a problem setting up the Pixel, but Mina was very fast and useful to help me. Thank you Mina

SpritzSport

Jun 01, 2024  on Shopify

I recently used this app to set up my Facebook pixel, and I couldn't be happier with the experience. The interface is user-friendly and intuitive, making the setup process quick and straightforward. The app provides clear instructions and helpful tips, ensuring that even those with limited technical knowledge can easily implement the pixel. What truly stood out, though, was the exceptional customer service. Mina, from the support team, was incredibly kind and helpful. She promptly addressed all my questions and provided detailed assistance, ensuring that everything was configured correctly. Her professionalism and friendly attitude made the whole process even smoother. Highly recommended for anyone looking to set up their Facebook pixel efficiently!

Pawsome Luxury

May 31, 2024  on Shopify

Perfect assist through the app!

Peak Purity

May 30, 2024  on Shopify

Perfect support!

Moda Melbourne

May 30, 2024  on Shopify

Good customer support - always there to help.

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