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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega
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Reviews (1,817)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

livadora.de

Mar 19, 2025  on Shopify

unfassbar guter Service! incredible service!

Doleda.nl

Mar 19, 2025  on Shopify

Tracy van Omega Facebook Pixel heeft me uitstekend geholpen met mijn probleem. Snel, deskundig en vriendelijk, topservice!

Freimann Berlin

Mar 18, 2025  on Shopify

So to Tracy, very good help from her!

Sunrise

Mar 18, 2025  on Shopify

great app, customer service is amazing

JOYIAU

Mar 17, 2025  on Shopify

Very good and professional customer service, satisfied

España Belleza

Mar 17, 2025  on Shopify

100% RECOMENDADA. Su equipo de atención al cliente resolvieron todas las dudas que tenía acerca de OMEGA e incluso hicieron un investigación bastante extensa por un error que arrojaba META (que finalmente era una falsa alarma). La verdad que si o si recomendado

JoyfulDepot

Mar 17, 2025  on Shopify

I had an amazing experience with Joyce from Omega Pixel ! She was incredibly helpful, patient, and knowledgeable. She went above and beyond to fix every issue I had. From the moment I reached out, she made sure I understood everything and took the time to resolve all my concerns quickly and efficiently. Her professionalism and friendly attitude made the whole process smooth and stress free. It’s rare to find such dedicated customer support, and I truly appreciate her efforts. If you ever need help at Omega Pixel, Joyce is the one to ask for! Thanks again, Joyce. You’re a lifesaver!

Sarman Fashion - Wholesale Clothing Fashion Brand for Men from Canada

Mar 17, 2025  on Shopify

Ben Help me making sure my pixel firing right way. everything works good only sad part be careful when you select your plan. i choose yearly plan by mistake and they dont refund but app is amazing. Thank you BEN

Alefine

Mar 16, 2025  on Shopify

Has been our go-to app for pixel integration. Had great support from Louis today with a concern I had who was super helpful.

Fashion Italiano

Mar 16, 2025  on Shopify

Vincent really nice and polite guy, top notch assistance.

maverno verlichting

Mar 15, 2025  on Shopify

as always they are so helpful and friendly! Thankss

Nivori

Mar 13, 2025  on Shopify

goede service

The Vintage Tees

Mar 13, 2025  on Shopify

Very useful app! Moreover, Tracy is just super helpful! Been ages since I've got 1 minute responses from app developers. Keep up the good work!

Sua Maestà Sicilia

Mar 11, 2025  on Shopify

Rosie from support is really helpful and kind. Very quick in responding and absolutely concrete. The attention and care she dedicates, this alone is worth the price. Thank's.

LEGERGY

Mar 11, 2025  on Shopify

I love this app. The tracking works perfectly and there is no loss of data. Accurate reporting. Quite simply a game changer.

WildandKing

Mar 10, 2025  on Shopify

They supported me very enthusiastically in the installation part, should use

Caaly

Mar 10, 2025  on Shopify

Lynn from customer support responded very quickly and helped me install Omega. Great customer service!

PHOX CHKA

Mar 10, 2025  on Shopify

:)

Ryvalia

Mar 08, 2025  on Shopify

Ben was really professional and resolved the problem in minutes!

Solberg Oslo

Mar 06, 2025  on Shopify

Great support and quick help.

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