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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Shopify

The Facebook Multi Pixels app helps Shopify merchants track and optimize ad performance across multiple Facebook pixels. Reviews reveal real-world experiences with setup, analytics, and ROI—key for data-driven marketing decisions.

Reviews (839)

Overall rating
4.7

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Flairelic

Aug 29, 2024  on Shopify

best app and best support

Herzora

Aug 28, 2024  on Shopify

Very helpful people. I had some problems, but fixed within minutes! Thank you very much.

Obchase

Aug 27, 2024  on Shopify

Muitooo bomm. Fácil uso e a melhor parte é o suporte. simplesmente NOTA 10 para Samuel!!!

Luva Parfums

Aug 27, 2024  on Shopify

Anna was great with support, not talking to a bot, directly a person and she was a great help! Easy to setup app.

Mapi

Aug 27, 2024  on Shopify

Ben and Tracy helped me a lot, thank you !!!

Arveta

Aug 26, 2024  on Shopify

..

Vuglo

Aug 26, 2024  on Shopify

Fast reply! It is super helpful if you are stuck with anything or need clarification on what you need to do! for a beginner, I needed all the help that I could get :)

Helaoil

Aug 26, 2024  on Shopify

I am super happy with the Omega Pixel app I installed on my Shopify store. It really works perfectly! What makes it really great is the customer service. Hana has been incredibly helpful to me.

Vendie

Aug 26, 2024  on Shopify

Great support when ever you need help. !

Selected by Miranda

Aug 25, 2024  on Shopify

Goede service als je er even niet uitkomt!

Elevate Wear

Aug 25, 2024  on Shopify

good costumer service

Étoile S&J

Aug 24, 2024  on Shopify

amazing app and good customer service

Ventiro

Aug 24, 2024  on Shopify

One of the best Shopify apps for tracking Facebook data. Niel has helped us with setting up the app. Thank you Niel!!

GABE London

Aug 24, 2024  on Shopify

Great app and ever greater customer support. Response time in a matter of seconds!

Vaistoa

Aug 23, 2024  on Shopify

Well functioning and easy to use app. Also very good support, special thanks to Niel for his help!

Lektro.lt

Aug 22, 2024  on Shopify

Excellent support and accurate tracking.

La Beaumonde

Aug 21, 2024  on Shopify

Today Anna from Omega helped me to figure out if my pixel was connected correctly. She helped me in a very kind and nice way! Would absolutely recommend.

Most iPhone Case

Aug 21, 2024  on Shopify

插件好用,客服服务也好

RES LLC Store

Aug 20, 2024  on Shopify

Joy was really helpful. Thank you

Viva Voordeel

Aug 20, 2024  on Shopify

Customer service 10/10.

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