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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,819)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

TheRocketSprinkler

Jun 15, 2024  on Shopify

Andy helped me with all my questions and made it easy to use the app, definitely worth the price

Manusual

Jun 13, 2024  on Shopify

The communication was very smooth. The lady was very patient and helped me solve the problem. The service was great. Thumbs up.

Encore

Jun 12, 2024  on Shopify

Very nice app, and perfect assistance ! Tyler helped me solve my problem quickly

blendSMART

Jun 12, 2024  on Shopify

works as described, kudos to Tracy

Rosslyn-vn

Jun 12, 2024  on Shopify

App hỗ trợ khách hàng rất tốt. Khách hàng thắc mắc ở đâu, không hiểu ở đâu thì các bạn support gọi meeting luôn. Khi nào khách hàng hiểu thì mới an tâm. Check rất kĩ càng từ A-Z, recomment cho cả web cải thiện tốc độ nhằm tăng tỷ lệ khách hàng đến với web. Phải nói rằng mình chưa từng thấy bên nào support nhiệt tình đến vậy ạ. Sẽ ủng hộ app và luôn gắn bó với app khi còn sử dụng nền tảng shopify để làm web ạ. Cảm ơn app và đặc biệt bạn Tracy đã hỗ trợ nhiệt tình và giải đáp mọi thắc mắc của mình về App ạ <3

CourseMart

Jun 12, 2024  on Shopify

It quickly set up the custom event for me.

Aliviya

Jun 12, 2024  on Shopify

loving this app so far. Vincent was really helpful with support too.

Flappycat

Jun 12, 2024  on Shopify

konnte mir direkt helfen hat extrem schnell zurück geantwortet

Lory Milano

Jun 12, 2024  on Shopify

I got problems with my facebook Pixel but Neil assisted me very good. Just new to this app but I will let you know better in the future. For the moment assistance is super helpful!

Eayonhair

Jun 11, 2024  on Shopify

The app is great! The customer service was so helpful, he/she helped me solve all the problems patiently, thank you so much.

Ovah

Jun 11, 2024  on Shopify

Best app ever for tracking with their fast customer services

Virela

Jun 10, 2024  on Shopify

I had the pleasure of being helped by Hana. She turned out to be really kind and knowledgeable, and was able to help me find some problems that I didn't think I had with the pixel setup. She solved everything promptly, and was very nice in even recommending some best practices to increase tracking performance. Wonderful and very positive experience.

Luvme Hair

Jun 09, 2024  on Shopify

Support online communication, assistance is very timely, which is very important when there is a problem with Facebook!

Ninoura

Jun 09, 2024  on Shopify

good service

Studio Mila

Jun 08, 2024  on Shopify

ArtCasely

Jun 07, 2024  on Shopify

Niel demonstrated exceptional assistance in customer service by efficiently resolving all my concerns and uncovering additional issues within my online store. Tracy expertly assisted me in setting up configurations and ensuring seamless operation across my website.

Clothyst

Jun 07, 2024  on Shopify

This app is always been a great app for Meta platform. We faced an issue with additional script on checkout page. Mina helped us a lot to solve our concern. Thank you mina, Thanks Omega team

Tidy-Tot

Jun 07, 2024  on Shopify

Good customer suppots & simple

HoneyHoney

Jun 05, 2024  on Shopify

Very fast and personalized support. Solved my issue very willingly.

DreamyKids

Jun 05, 2024  on Shopify

I can highly recommend tyler from live chat. he has helped me with everything and more. he deserves 10 stars. I am so grateful for his great help

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