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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Shopify

The Facebook Multi Pixels app helps Shopify merchants track and optimize ad performance across multiple Facebook pixels. Reviews reveal real-world experiences with setup, analytics, and ROI—key for data-driven marketing decisions.

Reviews (839)

Overall rating
4.7

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Smad Electric Appliances

Sep 11, 2024  on Shopify

I had installed this app before but hadn’t explored it deeply. Today, I ran into some issues while tracking an order. Fortunately, all my questions were answered. Tracy was continuously following up on my issues. Even though I had many questions and needed lengthy discussions, she guided me with screenshots. To test our setup, she even proactively helped us place a test order. Her attitude was incredibly positive and it was a relief amidst my work stress. This software is very smart and makes data viewing very convenient—it’s the best companion for Shopify! I give it a 10-star recommendation!

Way Of House

Sep 11, 2024  on Shopify

Good and enthusiastic customer service.

AZURE

Sep 11, 2024  on Shopify

ÜBERSTYLE

Sep 11, 2024  on Shopify

Amazing Customer support by Ben from Omega. He helped me within 1 minute and explained everything very clearly. Recommend Omega!

Lady Moda

Sep 10, 2024  on Shopify

Resolveu meu problema muito rápido

Dubaisense

Sep 09, 2024  on Shopify

great help, and service.

cunei

Sep 08, 2024  on Shopify

Great app and excellent support. Usually solve the issues within 5 minutes of Live Chatting with them. Highly recommended !!

NOVELL FASHION

Sep 08, 2024  on Shopify

fast reaction, good explanation and kind.

Estelino DE

Sep 07, 2024  on Shopify

Une réponse toujours rapide et claire, et un tracking de qualité ! Merci !

StaticSkin™

Sep 07, 2024  on Shopify

Customer service was one of the fastest, & most useful support teams I've dealt with on any app! It can be somewhat tricky to ensure the Pixel / API events are firing as they should, but the support team was able to help me with any & every question i had and they make it so easy to get the API integrated / fully working. Very, very happy with this app. 10/10 recommend.

Yana™ | For Women By Women

Sep 07, 2024  on Shopify

Great app with great support!

JOYELLE

Sep 05, 2024  on Shopify

super fast response and great service. For now happy with the app since FB does not always show sales tracked

Waylo Toronto

Sep 04, 2024  on Shopify

Pure Grounding

Sep 04, 2024  on Shopify

i haven't used this app yet but the support team, Hana and Joy were both very helpful in assisting with the correct way to install

LEBRI

Sep 03, 2024  on Shopify

I asked help through the chatbox and received a very quick response from Ben. I was well helped so I appreciate that.

Leona Jewelry

Sep 03, 2024  on Shopify

great app for adding another pixel and seamless integration with responsive support team

Dax.tools

Sep 02, 2024  on Shopify

Snelle reactie, goede hulp!

Audersigt Tatttoo Supply

Sep 02, 2024  on Shopify

It's a very good application. I always refer to the application's advertising report data during the advertising process, so that I can make timely and correct budget adjustment decisions. When I encounter problems, I can contact the service staff at any time and they are always patient enough to help me solve the problem. Excellent, highly recommended.

Zephy Studio

Sep 01, 2024  on Shopify

Very helpful CS

Mango shop

Sep 01, 2024  on Shopify

Kind, polite, up-to-date and quick to respond.

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