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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,819)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Soliom

Jun 30, 2024  on Shopify

great service, easy to use. 5 satrs rating!

Wiexel™

Jun 26, 2024  on Shopify

Very Helpful! The support i awesome! thanks Nila to solve all my problem!

Funny Bunny

Jun 26, 2024  on Shopify

Great support team

Freedmway

Jun 26, 2024  on Shopify

I really like this APP. It's simple to use, very helpful, and the customer service is patient in answering questions.

Firmabs

Jun 25, 2024  on Shopify

app很好用,团队人员很专业,能够有效解决遇到的所有问题,非常推荐使用

Mozendo

Jun 24, 2024  on Shopify

Amazing customer service. Thank you

zudex

Jun 24, 2024  on Shopify

Snelle service

Fiona Zürich

Jun 24, 2024  on Shopify

I am super happy with the Omega Pixel app I installed on my Shopify store. It really works perfectly! The integration with Facebook is effortless and tracking conversions is really a breeze now. The app gives me comprehensive reports and insights that have helped me make my marketing better and get more out of my ads. What makes it really great is the customer service. Joyce has been incredibly helpful to me. I had some technical questions and within no time I had an answer. Joyce was not only quick, but also super knowledgeable and friendly. She helped me step by step and made sure everything was working properly. If you're looking for a good and convenient Facebook Pixel app for Shopify, Omega Pixel comes highly recommended. The app itself is top notch and the customer service, especially Joyce, is great. Thanks for the super experience!

BetterLife

Jun 22, 2024  on Shopify

I want to express my heartfelt thanks to Sophia from the "Omega Facebook Pixel" application team for her exceptional assistance and kindness. Even over the weekend, Sophia went above and beyond to help me resolve an issue. Her dedication and expertise made a significant difference, ensuring everything ran smoothly. I'm truly grateful for her outstanding support and highly recommend Sophia and the Omega team for their excellent customer service!

VUENERO

Jun 21, 2024  on Shopify

Using the app seems a bit complicated and advanced at first. However, the support helps you very friendly and quickly and gives you good instructions. The APP shows you a very good overview and is very practical. Clear recommendation!

ÉmilieParis

Jun 19, 2024  on Shopify

April provided excellent assistance and was incredibly helpful. She addressed all my questions promptly and efficiently, making the experience smooth and pleasant.

Luxe-Geneva

Jun 19, 2024  on Shopify

Amazing customer service i have ever experienced in my life. Hana really helped me through the proces of everything that needed to be done for my fb pixels. I would recommend everyone to download this app. It will become very handy when you'll open up a shopify store.

Malnerio.nl

Jun 19, 2024  on Shopify

great helpfull people

LaziStore

Jun 19, 2024  on Shopify

very nice help from sophia a lot of patience and helped me through all the steps no question was too much. she has guided me well and if I did not understand it she found another way to explain it. very satisfied

Kingroon 3D

Jun 19, 2024  on Shopify

Very Good!

Laalbi

Jun 18, 2024  on Shopify

Tracy in customer support was SO incredibly helpful! She was very attentive and knowledgeable, quick to respond and provide updates when I had an issue. She was happy to walk me through the troubleshooting process step-by-step to make sure I had the right information in the right places. Would definitely recommend!!

Babybliss

Jun 18, 2024  on Shopify

This app works really well, tracking every single event on the site. I really like it because it's very easy to install and works great. Additionally, it explains every step very clearly, leaving nothing to chance like other tracking apps do. The real gem is the API, which is the first time I've seen it work well on my store. I don't miss a single event. A heartfelt thanks to the support team, who are ready to respond to any problem, know what they're talking about, and help in any situation.

Cledius

Jun 16, 2024  on Shopify

Very nice, quick and supportive! 5 stars for Hana!

Nova

Jun 16, 2024  on Shopify

Perfect Customer service. They helped me a lot to set my shop, from Sophia, Joy and Hana. very Happy with them <3

HNTRSSTYLES

Jun 16, 2024  on Shopify

Great support from tracy and the app is easy to use

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