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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,819)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Kimun Aprende

Jul 27, 2024  on Shopify

I’m just starting and found it very easy to install and use. I’ll test the results and see how it goes. Regarding customer service, it’s excellent—they’ve helped me a lot with all my questions in an incredibly friendly and prompt way!

Prose Books Store

Jul 25, 2024  on Shopify

Customer Support is top notch. These people are very responsive and will answer any question and go to any length to get things worked out. I highly recommend this app.

NORDIK STUDIO

Jul 24, 2024  on Shopify

Customer service is elite, very proactive and very on top of it, appreciate their help

KALVERO

Jul 23, 2024  on Shopify

Support is great and easy to connect fb pixel~~

Magicgearus

Jul 22, 2024  on Shopify

Apps are quite good, with Facebook data returning to the app and then to Ads Manager mostly accurate at 100%. During peak sales times, the data might deviate by about 5-10%. Support is quick and detailed. I've used many apps, but I still choose Omega

ASK ECHO GOLF

Jul 21, 2024  on Shopify

A very good experience, customer service Tracy helped a lot. Worth a try, recommended

Fashionsocean

Jul 20, 2024  on Shopify

Very good app, I will always use it when I need it.

Leo Draper

Jul 19, 2024  on Shopify

Best app and customer suppport!!

izabellah

Jul 19, 2024  on Shopify

Got it! Here's a review for Tyler: I recently needed help installing Pixel Omega on my Shopify store, and Tyler from Omega Assistant provided exceptional support. He was incredibly knowledgeable and patient, guiding me through each step of the installation process with clear and concise instructions. His expertise made what initially seemed like a daunting task much more manageable. I truly appreciate Tyler's assistance and highly recommend his support to anyone needing help with Pixel Omega or any other Shopify-related issues. Thank you, Tyler, for your excellent service!

SoluLume

Jul 18, 2024  on Shopify

The best app for tracking your store event, im using it on all my store, the support also are great, and you can connect to an agent and help you in minutes.. highly recommande it.

Trendy Ubrania

Jul 18, 2024  on Shopify

Nice app and great support!

LoveOnPrints

Jul 18, 2024  on Shopify

The app works great and their support is good and quick to resolve issues.

Nesty Chile

Jul 18, 2024  on Shopify

Fui atendido por Anna. Estoy muy contento con el servicio ya que el problema fue solucionado en un par de horas. Agradezco al equipo de Omega, se que los desarrolladores están trabajando en una customización en mi tienda y sé que saldrá todo bien. Gracias!

ShopSimpell

Jul 17, 2024  on Shopify

Great customer support assistance after my Omega Pixel wasn't tracking correctly.

EMKORE®

Jul 16, 2024  on Shopify

Nice support!

Bekrvio

Jul 15, 2024  on Shopify

Great app, very simple to use and understand. With Tracy's help, I completed all the settings. And she solved all my problems in a very short time. Most importantly, it accurately captured the event data I set on the website. 100 points for the function, 100 points for the experience, and 100 points for Tracy's service.

Ilevya

Jul 15, 2024  on Shopify

Amazing customer service! They help me fix a technical issue in no time!

Tenari

Jul 15, 2024  on Shopify

Swoon London

Jul 10, 2024  on Shopify

Simple to install and fantastic support. I would highly recommend this app.

KHAIZEN

Jul 10, 2024  on Shopify

Needed support with an overreporting of the Meta events. Fixed the issue within several hours. Chat support was instant and another person of the team investigated the issue and reported back in less than 12 hours. Fantastic service!

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