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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega
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Reviews (1,819)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

kailye

Aug 11, 2024  on Shopify

Parfait, service d'assistant super réactif et efficace

Lofique Dublin

Aug 11, 2024  on Shopify

Good and realllly fast customer service. They are the best and super helpfull!

OXANA

Aug 11, 2024  on Shopify

The support team is super great!

Gravity

Aug 11, 2024  on Shopify

fast service

BLACK DONKEY®

Aug 10, 2024  on Shopify

Good support and fast! very happy with it

FacceLove

Aug 09, 2024  on Shopify

great support!

AZTEX

Aug 08, 2024  on Shopify

Amazing customer support and well built interface

Elixir Evoke

Aug 07, 2024  on Shopify

It was amazing, I got help from Joyce she guided me threw and led me to my solution to the problem i was dealing with. Everything on the app with setting up and getting your pixel active is simple, smooth and easy and I love that for this app. Would 100% recommend others to use this for their business as well like I did.

Goodies Eindhoven

Aug 06, 2024  on Shopify

Got an issue with my facebook pixel, but Hana was there to help me out. Very fast and kind, explained all the steps need to be taken and how it's solved. Keep up the good work!

chicsewfrance

Aug 06, 2024  on Shopify

PALOMA CLOTHING

Aug 05, 2024  on Shopify

Very good service, specially Tracy

Regency Vogue

Aug 04, 2024  on Shopify

Very quick response, more then happy to help their customers

Fallen Angel

Aug 04, 2024  on Shopify

Amazing app, used it multiple times with multiple stores and the output is really worth it. Customer support is also amazing, quick reaction time and also helpful with setup and so on.

KINOLIA

Aug 01, 2024  on Shopify

Great app, and excellent support from the Omega team, Nila, Hana and Joy from their team specifically have been amazing with any issues we've had!

LOOOKUS

Aug 01, 2024  on Shopify

works well

FITBRAVO™

Aug 01, 2024  on Shopify

app ok

Pickzoid

Jul 30, 2024  on Shopify

great support team

MUDDYRAYS

Jul 30, 2024  on Shopify

good service

CustomFam

Jul 29, 2024  on Shopify

Facebook Multi Pixels is a game-changer for Shopify stores! It simplifies managing multiple Facebook pixels, making marketing analysis a breeze. Easy to set up and use, it's improved my ad targeting and ROI significantly. The interface is user-friendly, and customer support is top-notch. Highly recommended for anyone serious about optimizing their Facebook ads!

Vitamateriale

Jul 28, 2024  on Shopify

Good

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