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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,819)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Elevate Wear

Aug 25, 2024  on Shopify

good costumer service

Étoile S&J

Aug 24, 2024  on Shopify

amazing app and good customer service

Ventiro

Aug 24, 2024  on Shopify

One of the best Shopify apps for tracking Facebook data. Niel has helped us with setting up the app. Thank you Niel!!

GABE London

Aug 24, 2024  on Shopify

Great app and ever greater customer support. Response time in a matter of seconds!

Vaistoa

Aug 23, 2024  on Shopify

Well functioning and easy to use app. Also very good support, special thanks to Niel for his help!

Lektro.lt

Aug 22, 2024  on Shopify

Excellent support and accurate tracking.

La Beaumonde

Aug 21, 2024  on Shopify

Today Anna from Omega helped me to figure out if my pixel was connected correctly. She helped me in a very kind and nice way! Would absolutely recommend.

Most iPhone Case

Aug 21, 2024  on Shopify

插件好用,客服服务也好

RES LLC Store

Aug 20, 2024  on Shopify

Joy was really helpful. Thank you

Viva Voordeel

Aug 20, 2024  on Shopify

Customer service 10/10.

Aventis Oslo

Aug 20, 2024  on Shopify

Snelle reactie, weten overal antwoord op.

NOVACON

Aug 20, 2024  on Shopify

Hana was a great help to my enquiry about Omega FB pixel and what its function actually was, and helped me with my concerns in moving my pixel over to a new store!

Boostert

Aug 20, 2024  on Shopify

This Pixel tool is very easy to use. Customer service like Joyce is very professional and patient.

lenove

Aug 19, 2024  on Shopify

I recommend Omega to everyone! App works well and customer service responds quickly

Beste iPhone hülle

Aug 19, 2024  on Shopify

very good

Moda Laska

Aug 19, 2024  on Shopify

I got helped very quickly and very professional. Works perfectly

Uniphant

Aug 18, 2024  on Shopify

Useful App, data is correct, great customer service making sure my pixel is working fine. Highly recommend

Danoori

Aug 18, 2024  on Shopify

The support team is excellent, Joyce went the extra mile to understand my issue & help me resolve it.

TDANCE

Aug 17, 2024  on Shopify

I use Omega and other app in several stores. Omega get higher Event Match Quality score. And customer service is awesome.

Versai

Aug 17, 2024  on Shopify

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