Reviews: Omega Facebook Pixel Ad Report

Customer reviews: Omega Facebook Pixel Meta Feed

Reviews (1,819)

Overall rating

4.9

5

607
4

14
3

1
2

1
1

14

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
User-friendly interface that makes pixel installation straightforward and intuitive.
Reliable tracking and real-time data that enhance ad performance analysis.
Supports server-side tracking, contributing to better integration and tracking accuracy.
Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Yana™ | For Women By Women

Sep 07, 2024 on Shopify

Great app with great support!

JOYELLE

Sep 05, 2024 on Shopify

super fast response and great service. For now happy with the app since FB does not always show sales tracked

Waylo Toronto

Sep 04, 2024 on Shopify

Pure Grounding

Sep 04, 2024 on Shopify

i haven't used this app yet but the support team, Hana and Joy were both very helpful in assisting with the correct way to install

LEBRI

Sep 03, 2024 on Shopify

I asked help through the chatbox and received a very quick response from Ben. I was well helped so I appreciate that.

Leona Jewelry

Sep 03, 2024 on Shopify

great app for adding another pixel and seamless integration with responsive support team

Dax.tools

Sep 02, 2024 on Shopify

Snelle reactie, goede hulp!

Audersigt Tatttoo Supply

Sep 02, 2024 on Shopify

It's a very good application. I always refer to the application's advertising report data during the advertising process, so that I can make timely and correct budget adjustment decisions. When I encounter problems, I can contact the service staff at any time and they are always patient enough to help me solve the problem. Excellent, highly recommended.

Zephy Studio

Sep 01, 2024 on Shopify

Very helpful CS

Mango shop

Sep 01, 2024 on Shopify

Kind, polite, up-to-date and quick to respond.

Flairelic

Aug 29, 2024 on Shopify

best app and best support

Herzora

Aug 28, 2024 on Shopify

Very helpful people. I had some problems, but fixed within minutes! Thank you very much.

Obchase

Aug 27, 2024 on Shopify

Muitooo bomm. Fácil uso e a melhor parte é o suporte. simplesmente NOTA 10 para Samuel!!!

Luva Parfums

Aug 27, 2024 on Shopify

Anna was great with support, not talking to a bot, directly a person and she was a great help! Easy to setup app.

Mapi

Aug 27, 2024 on Shopify

Ben and Tracy helped me a lot, thank you !!!

Arveta

Aug 26, 2024 on Shopify

Vuglo

Aug 26, 2024 on Shopify

Fast reply! It is super helpful if you are stuck with anything or need clarification on what you need to do! for a beginner, I needed all the help that I could get :)

Helaoil

Aug 26, 2024 on Shopify

I am super happy with the Omega Pixel app I installed on my Shopify store. It really works perfectly! What makes it really great is the customer service. Hana has been incredibly helpful to me.

Vendie

Aug 26, 2024 on Shopify

Great support when ever you need help. !

Selected by Miranda

Aug 25, 2024 on Shopify

Goede service als je er even niet uitkomt!