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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Shopify

The Facebook Multi Pixels app helps Shopify merchants track and optimize ad performance across multiple Facebook pixels. Reviews reveal real-world experiences with setup, analytics, and ROI—key for data-driven marketing decisions.

Reviews (839)

Overall rating
4.7

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Laumari

Nov 05, 2024  on Shopify

Great support trough live chat from Samuel

Ma boutique

Nov 04, 2024  on Shopify

j'ai rencontré des difficultés avec l'extension , et Amelia m'a beaucoup aidez a résoudre tout mes soucis :) a votre écoute et prend le temps de vous guider :)

Luminance - Beauté & Santé

Nov 04, 2024  on Shopify

mygifts

Nov 04, 2024  on Shopify

使用体验非常好 解决问题的速度很快

AMOVAN

Nov 04, 2024  on Shopify

The app works really well, and the customer service is great. However, since we won't be using it in the near future, we had to cancel the subscription renewal. The customer service said that simply uninstalling the app will prevent the renewal. We will continue to monitor this issue. That being said, I have to say this is a successful and good Shopify app plugin.

Berlin Warenhaus

Nov 03, 2024  on Shopify

Great

Bliise

Nov 03, 2024  on Shopify

Amazing app, they were so quick in organising everything and support was the best! Ben was very patient and helpful. Definitely deserves a 5 star!

Fjordiq

Nov 03, 2024  on Shopify

Good customer service.

ADEL

Nov 03, 2024  on Shopify

great app. good service by Joy!

MOTIFINO

Nov 02, 2024  on Shopify

Great customer service and perfect app for tracking via pixel and API. Very easy to set up and very intuitive

MAKEY EU

Oct 31, 2024  on Shopify

Great service! Thank you Amelia.

SU Paris

Oct 31, 2024  on Shopify

just set the app, but the support has been amazing in helping us! Can't wait now to see more about it. Thanks Joyce!

NorthernCloset

Oct 31, 2024  on Shopify

Tôi chả biết nói gì thêm dịch vụ này khá là tốt nhất là cô trợ lý Anna đã hỗ trợ nhiệt tình cho tôi. Hy vọng ứng dụng tốt như thế này sẽ đến được với nhiều người dùng

Elysium

Oct 30, 2024  on Shopify

App is great and Niel was very helpful setting everything up for me with the pixel.

Numenor

Oct 30, 2024  on Shopify

Cicinia.co.uk

Oct 29, 2024  on Shopify

HootPop

Oct 29, 2024  on Shopify

Customer Support is pretty cool

Yesoul Fitness UK

Oct 29, 2024  on Shopify

Good product, easy to integrate, and the customer service is really good. Tracy is very patient and nice. I just need to set up with a few minutes.

BEEMODA

Oct 29, 2024  on Shopify

Great app with very quick support team. Strongly recommend!!!

ÉLÉVANS

Oct 28, 2024  on Shopify

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