Reviews: Omega Facebook Pixel Ad Report

Customer reviews: Omega Facebook Pixel Meta Feed

Reviews (1,817)

Overall rating

4.9

5

605
4

14
3

1
2

1
1

14

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
User-friendly interface that makes pixel installation straightforward and intuitive.
Reliable tracking and real-time data that enhance ad performance analysis.
Supports server-side tracking, contributing to better integration and tracking accuracy.
Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

belnrose

Mar 31, 2025 on Shopify

I had a very nice chat with Niel, I get all the help that i need from A-Z now i have the pixel active and will scale the business soon! Thanks again for Niel i hope when i have new questions i have a chat with Niel again! Have a nice day!

Bayaluxe

Mar 31, 2025 on Shopify

Very professional assistance! You helped me solve the problem efficiently. I will continue testing to confirm if the issue is fully resolved, but the efficiency was outstanding.

Flower & White

Mar 31, 2025 on Shopify

Very helpful, quick and easy

WISKIl

Mar 31, 2025 on Shopify

all good and fast

BrewXpress

Mar 29, 2025 on Shopify

Samuel from customer service was an absolute best. He helped me with setting up everything from my end,and also testing if everything was firing correctly. He covered every question that was asked very patiently and calmly. Keep up the good work

Tailsprouts

Mar 27, 2025 on Shopify

Great support

Spotminders.

Mar 27, 2025 on Shopify

Top!

Zeera

Mar 27, 2025 on Shopify

Very helpful and the VA Joyce was very very patient. Very good Customer Service. 24/7 and reliable.

LOPEZ REYES

Mar 27, 2025 on Shopify

Friendly and enthusiastic support, I thank the app development team

alasecretas

Mar 26, 2025 on Shopify

fue muy amable ben, me trato super bien un 10 de profesional

SmartLock

Mar 26, 2025 on Shopify

Got the best help from Samuel from support helped me set up everything!really recommend this app

Altru Apparel

Mar 26, 2025 on Shopify

So far so good! Customer service is amazing!

RestyLab

Mar 25, 2025 on Shopify

DỊCH VỤ TỐT

Bright Haven Shop

Mar 25, 2025 on Shopify

Had very quick response for my query and my issue was sorted.

ZoozyPetFood

Mar 25, 2025 on Shopify

nole-cosmetics.com

Mar 24, 2025 on Shopify

erg goede resultaten met deze tracking tool, snelle hulp als er iets is. verder erg overzichterlijk.

Malin London

Mar 23, 2025 on Shopify

perfecto!

guyadaka

Mar 21, 2025 on Shopify

This plug-in is very easy to use, the data feedback is correct, and the customer service is very good, do not understand the timely help me solve, support

Mode-Marseillaise

Mar 21, 2025 on Shopify

Great Support

Modehaus Strauss

Mar 20, 2025 on Shopify

great customer service!