Reviews: Omega Facebook Pixel Ad Report

Customer reviews: Omega Facebook Pixel Meta Feed

Reviews (1,819)

Overall rating

4.9

5

607
4

14
3

1
2

1
1

14

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
User-friendly interface that makes pixel installation straightforward and intuitive.
Reliable tracking and real-time data that enhance ad performance analysis.
Supports server-side tracking, contributing to better integration and tracking accuracy.
Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Noa de Cajou

Sep 15, 2024 on Shopify

Great support team

Calme

Sep 15, 2024 on Shopify

Super application ! l'assistance est réactive et à ton écoute. je recommande vivement

SALLUTA

Sep 14, 2024 on Shopify

I was unable to configure it. Support resolved my problem quickly

Zillia

Sep 13, 2024 on Shopify

Very efficient tracking app with a super fast and nice support.

Cute Thread

Sep 12, 2024 on Shopify

The app has many great features, meets tracking needs very well, offers enthusiastic support, and answers your questions 24/7.

MODESVEA

Sep 12, 2024 on Shopify

Amazing support and very easy app. Absolutely recommend!

Senses Collective

Sep 12, 2024 on Shopify

I had some issues installing the pixel but Joy was really kind and helpfull and with more patience has solved everything. 10/10 for the assistance!

Clickthrills

Sep 11, 2024 on Shopify

easy to use

VenomPerfume NO

Sep 11, 2024 on Shopify

The standard Facebook app suddenly stopped working so tried Omega. Works great! + Great support from Niel! :)

cincinnatigoods

Sep 11, 2024 on Shopify

Unmatched support and real-time tracking, unlike any other app

Smad Electric Appliances

Sep 11, 2024 on Shopify

I had installed this app before but hadn’t explored it deeply. Today, I ran into some issues while tracking an order. Fortunately, all my questions were answered. Tracy was continuously following up on my issues. Even though I had many questions and needed lengthy discussions, she guided me with screenshots. To test our setup, she even proactively helped us place a test order. Her attitude was incredibly positive and it was a relief amidst my work stress. This software is very smart and makes data viewing very convenient—it’s the best companion for Shopify! I give it a 10-star recommendation!

Way Of House

Sep 11, 2024 on Shopify

Good and enthusiastic customer service.

AZURE

Sep 11, 2024 on Shopify

ÜBERSTYLE

Sep 11, 2024 on Shopify

Amazing Customer support by Ben from Omega. He helped me within 1 minute and explained everything very clearly. Recommend Omega!

Lady Moda

Sep 10, 2024 on Shopify

Resolveu meu problema muito rápido

Dubaisense

Sep 09, 2024 on Shopify

great help, and service.

cunei

Sep 08, 2024 on Shopify

Great app and excellent support. Usually solve the issues within 5 minutes of Live Chatting with them. Highly recommended !!

NOVELL FASHION

Sep 08, 2024 on Shopify

fast reaction, good explanation and kind.

Estelino DE

Sep 07, 2024 on Shopify

Une réponse toujours rapide et claire, et un tracking de qualité ! Merci !

StaticSkin™

Sep 07, 2024 on Shopify

Customer service was one of the fastest, & most useful support teams I've dealt with on any app! It can be somewhat tricky to ensure the Pixel / API events are firing as they should, but the support team was able to help me with any & every question i had and they make it so easy to get the API integrated / fully working. Very, very happy with this app. 10/10 recommend.