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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

The Facebook Multi Pixels app helps Shopify merchants track and optimize ad performance across multiple Facebook pixels. Reviews reveal real-world experiences with setup, analytics, and ROI—key for data-driven marketing decisions.

Reviews (908)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Bliise

Nov 03, 2024  on Shopify

Amazing app, they were so quick in organising everything and support was the best! Ben was very patient and helpful. Definitely deserves a 5 star!

Fjordiq

Nov 03, 2024  on Shopify

Good customer service.

ADEL

Nov 03, 2024  on Shopify

great app. good service by Joy!

MOTIFINO

Nov 02, 2024  on Shopify

Great customer service and perfect app for tracking via pixel and API. Very easy to set up and very intuitive

MAKEY EU

Oct 31, 2024  on Shopify

Great service! Thank you Amelia.

SU Paris

Oct 31, 2024  on Shopify

just set the app, but the support has been amazing in helping us! Can't wait now to see more about it. Thanks Joyce!

NorthernCloset

Oct 31, 2024  on Shopify

Tôi chả biết nói gì thêm dịch vụ này khá là tốt nhất là cô trợ lý Anna đã hỗ trợ nhiệt tình cho tôi. Hy vọng ứng dụng tốt như thế này sẽ đến được với nhiều người dùng

Elysium

Oct 30, 2024  on Shopify

App is great and Niel was very helpful setting everything up for me with the pixel.

Numenor

Oct 30, 2024  on Shopify

Cicinia.co.uk

Oct 29, 2024  on Shopify

HootPop

Oct 29, 2024  on Shopify

Customer Support is pretty cool

Yesoul Fitness UK

Oct 29, 2024  on Shopify

Good product, easy to integrate, and the customer service is really good. Tracy is very patient and nice. I just need to set up with a few minutes.

BEEMODA

Oct 29, 2024  on Shopify

Great app with very quick support team. Strongly recommend!!!

ÉLÉVANS

Oct 28, 2024  on Shopify

Solviano

Oct 27, 2024  on Shopify

Ik raad deze app aan. Hoewel sommige dingen in ontwikkeling zijn of niet altijd perfect werken, is de klantenservice echt geweldig. Je wordt 24/7 geholpen en problemen worden altijd snel opgelost!

Shapellx

Oct 27, 2024  on Shopify

Pixel accurate, very good, the assistant also responds quickly

Nunolo

Oct 27, 2024  on Shopify

Best pixel app on the app store. If I ever have any issues the support team will always helps me fix them.

Nelyz

Oct 26, 2024  on Shopify

good

Famvibe

Oct 26, 2024  on Shopify

Tracy was very enthusiastic in providing support. She helped me identify the issue and resolved it very quickly. I highly recommend using this app; the logic works well.

Fieria

Oct 25, 2024  on Shopify

I recently had an excellent experience with Niel from online chat support. He was incredibly patient, attentive, and quick to address my concerns. Niel guided me through each step with clear instructions, ensuring I fully understood the solution. His professionalism and friendly approach made a potentially stressful situation smooth and easy. Highly recommend Niel for outstanding customer service!

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