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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,819)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Comfeet

Sep 20, 2024  on Shopify

Kompresso

Sep 19, 2024  on Shopify

Good API tracking

Artiori

Sep 19, 2024  on Shopify

I've been using this app across multiple stores for quite some time now, and it's always been a reliable tool for managing my tracking setup. Special thanks to Hana who convinced me to write a positive review given my happy experience with her help. Overall, I’ve had a consistently positive experience with this app and their support team.

FallSweet

Sep 19, 2024  on Shopify

g

harper-toronto

Sep 19, 2024  on Shopify

Amazing Service!!! Joyce is so service minded!

LINEARGENT

Sep 19, 2024  on Shopify

Rudelle Milano

Sep 18, 2024  on Shopify

Accurate and real-time data. Alongside this, the app works flawlessly and it's very straightforward. If you have any issues/inquiries you just have to reach out to the support team through a life chat and it will be solved within minutes.

Fashion La Belle

Sep 18, 2024  on Shopify

Good service

AnnaBella Couture

Sep 18, 2024  on Shopify

Great app, and even better costumer service!

Optimum Choice Shop

Sep 18, 2024  on Shopify

Joyce helped me very well. Very kind

itskeira

Sep 18, 2024  on Shopify

The app is very easy to use and extremely helpful. The customer service is the fastest I've ever seen in terms of responding and resolving issues. I would give a 100/10 recommendation.

Liorza

Sep 17, 2024  on Shopify

Niel is wonderful, he helped me a lot he is really professional and he does a really great job

MOL

Sep 17, 2024  on Shopify

perfect

Worveen

Sep 17, 2024  on Shopify

Incredibly responsive and efficient customer service, very good tracking - I recommend this app! Tracy is really nice and helpful!

Raffinato

Sep 16, 2024  on Shopify

good help from tracey

Dascha Boutique

Sep 16, 2024  on Shopify

Ze reageren gelijk en lossen alle problemen in 1x op!

Bogbemo

Sep 16, 2024  on Shopify

Tôi thực sự ấn tượng với chất lượng dịch vụ của Omega Pixel, đặc biệt là sự hỗ trợ từ bạn support sáng nay. Bạn ấy rất nhiệt tình, chuyên nghiệp và nhanh chóng giải quyết mọi vấn đề mà tôi gặp phải. Quá trình cài đặt diễn ra suôn sẻ, rõ ràng và hiệu quả hơn cả mong đợi. Cảm ơn Omega Pixel vì đã mang đến trải nghiệm tuyệt vời. Tôi chắc chắn sẽ quay lại và giới thiệu dịch vụ này cho bạn bè, đồng nghiệp!

88sunglasses AE

Sep 15, 2024  on Shopify

great cusotmer service thank you tracy !

The Cyclonix

Sep 15, 2024  on Shopify

Great app, great support.

Tiny Gem World

Sep 15, 2024  on Shopify

excellent app...works perfect

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