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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Shopify

The Facebook Multi Pixels app helps Shopify merchants track and optimize ad performance across multiple Facebook pixels. Reviews reveal real-world experiences with setup, analytics, and ROI—key for data-driven marketing decisions.

Reviews (839)

Overall rating
4.7

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Milk Depot Inc.

Dec 04, 2024  on Shopify

This app is amazing, it is like getting a much more expensive app I won't mention names H***S haha, for a price I can actually afford. Support is absolutely amazing, Joyce is a wealth of knowledge and eager to help! Honestly the best support I have ever had with any software/apps! Thank you so much

Romee Oslo

Dec 03, 2024  on Shopify

Handig en Accuraat. Ook fijn dat als je hulp nodig hebt dat er iemand jou gelijk kan helpen, ze zijn heel geduldig en vriendelijk.

Deadlooks

Dec 02, 2024  on Shopify

The app works very well, and the support team is extremely helpful and enthusiastic.

Van Leeuwen Mode

Dec 02, 2024  on Shopify

The Omega team is great, and Hana really stands out with her quick responses and customer-focused approach. She’s super helpful and makes sure you get exactly what you need. Great support overall – thank you guys!

CASUAL LONDON

Nov 29, 2024  on Shopify

Viva Moda

Nov 29, 2024  on Shopify

very helpfull app. Good people who want to help you

cogeras

Nov 28, 2024  on Shopify

tres bien

Aosha Boutique

Nov 28, 2024  on Shopify

increíble el servicio de atención al cliente Gracias Anna por tu tiempo y aclaras todas mis dudas.

Chofesh Tel Aviv

Nov 27, 2024  on Shopify

Accurate tracking and fast help! Definitely recommended

Nymock

Nov 27, 2024  on Shopify

This is my second time installing the app and Joyce was able to assist me throughout the entire process. She was able to identify and resolve all issues with ease and guided me through the most effective and efficient way of syncing all previous data through Facebook. I look forward to seeing better tracking in the next few days but I have no doubt that their customer support will be here to solve any remaining challenges I may face!

Esova London

Nov 27, 2024  on Shopify

The app can be expensive for a complete beginner, however, it is effective and does the job properly. Also, they have got an amazing 24/7 support team.

Johann Keller

Nov 27, 2024  on Shopify

Very fast help and truly helped me fix my problem! thank you☺️

MobiZola

Nov 27, 2024  on Shopify

Fast respond, works very good

Robinson London

Nov 27, 2024  on Shopify

Very good customer support. No matter what the problem, you are helped directly and the problem is solved within a short time. Definitely recommendable.

WATCH-HOME

Nov 27, 2024  on Shopify

客服的服务非常好,有问题第一时间就给解决了

Ondiana

Nov 27, 2024  on Shopify

很好

Le Mod Fashion

Nov 27, 2024  on Shopify

very good and quick service

Lumiya Beauty

Nov 26, 2024  on Shopify

Omega heeft echt een hele fijne support chat, 24/7 en proberen zoveel mogelijk met je mee te denken ook als de oplossing niet binnen Omega is.

HOMEQUE

Nov 26, 2024  on Shopify

My store got issue viewing the pixel, the team supports very fast and in-time. The best supported tracking apps i've used so far. Thank you Omega.

CuddleCart

Nov 25, 2024  on Shopify

great customer service!

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