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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega
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Reviews (1,817)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

The Vanith

Oct 12, 2024  on Shopify

Really helpful and fast responding support team if you have any questions regarding the app.

Oreylo

Oct 10, 2024  on Shopify

We have been using this app for over a year now, the tracking is solid and the support is diligent and helps us with any questions we might have.

Novira

Oct 10, 2024  on Shopify

Joyce from customer service was incredibly helpful! She assisted me promptly, and everything was resolved quickly. I’m very satisfied with the level of support I received. Thanks

Lara Grace

Oct 10, 2024  on Shopify

This app works flawlessly and is super easy to integrate into my Shopify store. It took minutes to set up, and everything runs smoothly. A huge shoutout to Niel from customer support he was incredibly helpful and resolved all my issues quickly. Highly recommend!

Salty Sun

Oct 10, 2024  on Shopify

Very good app. Amazing customer support!

Nahdir

Oct 10, 2024  on Shopify

Perfect app and excellent customer service.

Gravity LA

Oct 10, 2024  on Shopify

Awesome support

Buttzie

Oct 09, 2024  on Shopify

Great app to enhance your tracking and the customer support is phenomenal!

Dwanah

Oct 09, 2024  on Shopify

One of the best support i ever found among all shopify apps. And i would like to thank Niel specially from Omega team for his great understanding to my case, and his patience.

Mona Madrid

Oct 09, 2024  on Shopify

Great support.

Loomma

Oct 09, 2024  on Shopify

Great service, polite, quick response. amazing!

Lumiglow

Oct 09, 2024  on Shopify

really good assist

Hanna Mode

Oct 09, 2024  on Shopify

Great pixel app, always ready to answer my questions in a few minutes through the live chat

FASHORA FRANCE

Oct 09, 2024  on Shopify

10/10 Niel from Omega me ayudo mucho

Sohoohair

Oct 09, 2024  on Shopify

best tracking app ever

BJØRNBERG

Oct 08, 2024  on Shopify

Very good

Cryocure

Oct 08, 2024  on Shopify

Highly experienced team member, all queries are answered. Highly recommended.

σολCart

Oct 08, 2024  on Shopify

truly its very good app for your store and it really helped me a lot and the service was too damn good and specially the person Tracy her way to help me set it up and explanations of the use was splendid

Aisance Et Vie

Oct 07, 2024  on Shopify

Thank you so much to Hana everytime it's fast and professional !

BeautiquePoint

Oct 07, 2024  on Shopify

Excellent service!

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