Reviews: Omega Facebook Pixel Ad Report

Customer reviews: Omega Facebook Pixel Meta Feed

Reviews (1,817)

Overall rating

4.9

5

607
4

14
3

1
2

1
1

14

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
User-friendly interface that makes pixel installation straightforward and intuitive.
Reliable tracking and real-time data that enhance ad performance analysis.
Supports server-side tracking, contributing to better integration and tracking accuracy.
Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Kosea

Nov 08, 2024 on Shopify

Works perfectly and amazing 24/7 support. Sophia helped me go through my Meta account and solve a problem I had on a Saturday night.

BumpMyCar

Nov 08, 2024 on Shopify

Great app with amazing support! The team is super responsive and always provides fast, helpful answers. They’re not only efficient but also very friendly, making the whole experience smooth and stress-free. Highly recommend Omega Facebook Pixel for anyone looking to optimize their tracking while enjoying excellent customer service!

Inhalme

Nov 08, 2024 on Shopify

Service client réactif à n'importe quelle heure. Je recommande vivement !

Talviro

Nov 07, 2024 on Shopify

Great App and even better customer support.

Nordlys Boutique

Nov 06, 2024 on Shopify

Super snelle reactie, en goede hulp!

REDOBUY

Nov 06, 2024 on Shopify

It is very useful if you want to connect it with facebook.

Razunoth

Nov 06, 2024 on Shopify

Great !

Félina

Nov 05, 2024 on Shopify

我的商店

Nov 05, 2024 on Shopify

A perfect app, great responsive staff, and a perfect experience!

Genosos JP

Nov 05, 2024 on Shopify

great app and support team are always helpful. replying within seconds

Laumari

Nov 05, 2024 on Shopify

Great support trough live chat from Samuel

Ma boutique

Nov 04, 2024 on Shopify

j'ai rencontré des difficultés avec l'extension , et Amelia m'a beaucoup aidez a résoudre tout mes soucis :) a votre écoute et prend le temps de vous guider :)

Luminance - Beauté & Santé

Nov 04, 2024 on Shopify

mygifts

Nov 04, 2024 on Shopify

使用体验非常好解决问题的速度很快

AMOVAN

Nov 04, 2024 on Shopify

The app works really well, and the customer service is great. However, since we won't be using it in the near future, we had to cancel the subscription renewal. The customer service said that simply uninstalling the app will prevent the renewal. We will continue to monitor this issue. That being said, I have to say this is a successful and good Shopify app plugin.

Berlin Warenhaus

Nov 03, 2024 on Shopify

Great

Bliise

Nov 03, 2024 on Shopify

Amazing app, they were so quick in organising everything and support was the best! Ben was very patient and helpful. Definitely deserves a 5 star!

Fjordiq

Nov 03, 2024 on Shopify

Good customer service.

ADEL

Nov 03, 2024 on Shopify

great app. good service by Joy!

MOTIFINO

Nov 02, 2024 on Shopify

Great customer service and perfect app for tracking via pixel and API. Very easy to set up and very intuitive