Simplify Exit Intent Survey

Develop by Shopify

$9.99-$19.99

/ Month

14 Days Free Trial

Collect vital information about why shoppers leave your store

Custom css

Revenue maximization

Intuitive editor

Exit intent popup

Custom response options

Ux improvements

About Simplify Exit Intent Survey

Launched Oct 10, 2023

Built by Shopify

Address

Rua Conselhero Brotero 1250, São Paulo, SP, 01232011, BR

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Find out why visitors leave without buying. An exit intent survey captures their reasons instantly.

Customers abandon stores without purchasing for many reasons - price concerns, confusing checkout, missing product information, or simply browsing. This exit intent popup displays a short survey asking visitors why they're leaving. Merchants can customize response options and include an open-ended field for customer feedback. A built-in dashboard tracks abandonment reasons over time, helping reduce lost sales by addressing the specific issues causing visitors to leave.

Exit intent detection triggers a survey popup when visitors move to leave
Create custom response options plus an open-ended field for written feedback
Dashboard tracks all responses and shows which reasons occur most often
Style the popup with custom colors, fonts, borders, and CSS
Unlimited responses collected on all pricing plans

Pros

Allows for customizable responses, including an 'Other' option for personalized feedback
Intuitive editor and custom CSS options make it easy to style the popup to fit the store's aesthetics
Helps identify reasons why customers are leaving the store without purchasing
Enables store owners to gather valuable insights directly from customers to enhance store features and user experience
Potential to improve store features and appearance based on direct customer feedback
Can help maximize potential revenue by addressing issues causing customer exits

Cons

The effectiveness of the tool depends on customer willingness to engage with the popup
Popups may be perceived as intrusive or annoying by some customers, possibly affecting user experience
Requires additional time and effort to analyze and act upon the feedback received
May not capture feedback from users who leave immediately without engaging with the exit survey

Top Helpful Reviews

United Kingdom Lick Sleeve

Jul 01, 2024 on Shopify

I've been using this exit poll plugin for Shopify, and it is already a game-changer for our business! The setup was incredibly easy and straightforward, allowing us to get it up and running in no time. Not only can you change the colors and appearance with easy sliders, but you can also add your own custom CSS. The form itself is simple and user-friendly, ensuring that our website visitors have no trouble providing their feedback. The plugin also comes with a fantastic dashboard that shows all the poll stats in an easy-to-understand format, which is crucial for analysis. A special shoutout to Robert, who went above and beyond to add a feature to the app that allows us to view poll results by date range. This will be invaluable for us, as it lets us isolate and analyze specific time periods. For instance, when changing our survey response options, it is now possible to see how the new poll performs compared to the old one. Overall, this plugin will provide us with critical insights into why customers are leaving without making a purchase, and it will be instrumental in helping us improve our site. I highly recommend it!

Jewelry by Sande Gene

Jun 12, 2024 on Shopify

Exit Intent application was very easy to install and to complete set up. The only problem I had was with the browser I was using. This technical issue is being looked at now, so it should not happen again. I am a happy user. Jewelry by Sande Gene.com

hautelooksclothing.myshopify.com

Apr 22, 2024 on Shopify

I just installed the app so I cant speak fo rhow it works yet but i can say the support, if needed, is top notch.

Nordic Cosmetics

Oct 23, 2023 on Shopify

The app boasts an intuitive interface that's user-friendly. Though we're relatively new to it, our initial impressions are positive. Special shoutout to Rob who went above and beyond assisting with some customizations. His service has been the best we've encountered from an app developer.

Miniaday Designs, LLC.

Oct 17, 2023 on Shopify

Love the app. Robert is amazing and so helpful regardless of the time of day! Wow! I can't get over the support and the excellent concept!

Bella Grace

Oct 16, 2023 on Shopify

Took me ages to find an app like this. Others just didn't give me what I wanted in terms of capturing why customers were leaving my store, without putting them off even further by making them give their email address. This was easy to install, easy to create and so far has tested well.