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Customer reviews: Evey Events & Tickets

Develop by Staytuned

Reviews (154)

Overall rating
4.4

What Merchants Think

Merchants generally have a positive view of the "Evey Events & Tickets" app, finding it to be a highly effective and user-friendly solution for managing event ticketing on Shopify. Many users appreciate its straightforward setup, customizable features, and the exceptional customer support provided by the Evey team. While there are some reported limitations, users see the app as a dependable tool for enhancing their event management capabilities.

Key Strengths

  • Outstanding customer support: Responsive and helpful team, providing quick resolutions and personalized assistance.
  • User-friendly interface: Easy to navigate and set up, even for first-time users.
  • Seamless integration: Works smoothly with Shopify, enhancing the ticketing and check-in processes.
  • Customizability: Allows for event customization to fit diverse business needs.
  • Efficient digital ticketing: Provides convenient paperless ticket solutions through email delivery and Apple Wallet integration.

Common Concerns

  • Limited features: Some users report missing functionalities like integration with Google spreadsheets and direct message sending to attendees.
  • UI issues: Certain interface elements, such as the calendar and help window, can hinder usability on mobile devices.
  • Availability date function: Issues with scheduling availability and automated event activation according to some users.
  • Performance hiccups: Occasional slow server response times and glitches with the app interface.

Final Thoughts

Overall, "Evey Events & Tickets" is well-received by merchants for its ease of use, effectiveness, and solid customer support. Although there are areas needing improvement, such as feature limitations and UI issues, the app is still considered a reliable and valuable tool for businesses aiming to manage events efficiently on Shopify.

École des dirigeant(e)s HEC Montréal

Nov 19, 2024  on Shopify

We have updated our review to reflect the excellent customer service provided by Hannes in addressing our concerns. Overall, this application meets the essentials of our expectations. We look forward to gaining more visibility on a roadmap to ensure all promised features are fixed. However, thanks to Hannes, we are confident that Evey Events is moving in the right direction and will continue to improve their platform, which is already indispensable to our internal teams. We will gladly offer 5 stars once the following features are fixed: - Scheduled Availability - Add to calendar Shout out to Hannes for delivering such great client service!

MassiveTix.com

Nov 18, 2024  on Shopify

From my experience, this is the best ticketing app for Shopify. It's not perfect, but the team is incredibly helpful and has shared plans to upgrade features and add versatility for my needs. I look forward to continuing to work with Evey as my ticketing site grows.

Art Parts Fine Arts Supplies

Nov 09, 2024  on Shopify

This app WAS good... until now. They have implemented a change that forces a filter by month - if we don't have an event on in the current month, it just shows as 'no results' and looks as though we have nothing upcoming. The filter isn't obvious to customers - we've noticed a large drop in bookings, and been given overwhelming feedback by customers that it's not user friendly, having to go month by month until they find what they're looking for. SO so disappointed... with no plans to change it, we'll be looking for an alternative.

J.R Candle Company

Nov 01, 2024  on Shopify

I love the set up and it's very easy to navigate! I can check customer's in to the event, track who's coming and price how I want. Very excited for this to be my new event plug-in.

École des dirigeant(e)s HEC Montréal

Oct 24, 2024  on Shopify

"Availability date function isn't working at this time." So why are we paying this app if we have to manually activate or deactivate the event whenever it is needed or change the inventory to stop customer from buying it? This is the second promising feature which is not working. It's very disappointing to choose an app with promised features that don't work once you've made the purchase.

Binge Ntelpiz

Oct 20, 2024  on Shopify

Had an issue with the plan we selected, but the customer service was fast and could solve the issue. Thank you.

Resta Udones

Oct 20, 2024  on Shopify

I had one technical problem that came up, one email and a online chat later it was resolved within 24 hours. thanks!

Mischief Toys

Aug 21, 2024  on Shopify

This app is super user friendly and very customizable. The support you receive when you have a question is quick and so thorough and helpful. I am thrilled I found this app and will use it for events in the future!

Jelmoli Inventarverkauf

Aug 20, 2024  on Shopify

Very helpful and simple application. Easy to understand. Had an issue with the plan we selected, but the customer service was fast and could solve the issue. Thank you.

Chicago Union

Aug 19, 2024  on Shopify

Priced well and works for most of our needs, though there are some flaws in the UI that inhibit functionality and haven't been resolved after reporting them 14+ months ago (can't add user from a mobile phone because the chat button blocks the Send button, as another user review reported below). We also struggled with custom uses like multi-date events where we want variants listed on the Shopify product page but don't want/need a full blown calendar or date-picker on the page, or want pricing to change if they choose more than 1 date, but we are slowly figuring out workarounds. Overall it's a good app for the pricing and their customer service is typically responsive within a day, even if actual issue resolution takes longer.

Gold Coast Scuba

Aug 06, 2024  on Shopify

Customer service is top priority when we need guidance and support as a business! Great app and great support! Thank you!

Legacy Bike Park

Jul 24, 2024  on Shopify

Sadly, although they show signs of promise the Ap and the Customer service is slow. Known issues they haven't resolved for some 2-3 months: #1 - Can't send attendee messages - we've been told this is disabled because of spam. We need to do this regularly to send out information before an event. They've said, "we'll fix it soon" #2 - The dang purple help window is in the way of a key button that allows you to execute a command. No matter if on mobile or desktop that help window blocks a critical save button - we've told then and gotten no response. #3 - Slow server. So we have multiple dates that need to be selected, often the calendar takes too long to load (even with exceptional wifi) and our customers select an option without a date - which then doesn't create a valid ticket and a lot of extra work. #4 - Attendee lists are not searchable as indicated with search bar. Multiple people have tried in a list of 100 to find their name and it does not search properly. There are more issues, I just can't name all the ones not resolved. This ap is probably ok if you don't ask anything of it. But we used to do something like 1000 tickets a month with them and it's been lots of extra work on our end, thus making it more expensive than other similar aps. Our experience is based over a 2 year period

yotsubamoto

Jul 24, 2024  on Shopify

A very complete APP, we have tested 2 more and this is the one that has best adapted to our needs, plus the customer service is the best of all. They respond quickly and even make video demos to answer all your questions. I definitely recommend it

ワンパウンダーチャレンジ2024 第1弾

Jul 19, 2024  on Shopify

Shopifyストアでのオンラインチケット販売のためにこのアプリを使用しています。 アプリに不具合が発生したためサポートに連絡し、大きめの不具合だったようで修正まで少し時間はかかりましたが、日本と本国の時差があるにもかかわらず、サポートとのやり取りは迅速にできて随時状況の報告もしてくれたので良かったです。 アプリ自体は非常に使いやすく、イベントの管理とチケットの販売がやりやすく、非常に便利です。チケットのデザインのカスタマイズやさまざまなイベントの詳細を扱う機能が非常に役立っています。 他のアプリと比較しても、Shopifyでオンラインチケット販売を行うならこのアプリ一択だと感じました。強くお勧めします。

LoveSeen

Jul 11, 2024  on Shopify

We are using Evey for makeup classes and workshops we will host. It's super easy to use, and keeps all of our customer data in the same place. Makes it a breeze to run our entire business on Shopify!

Purple Blossom Lavender

Jul 01, 2024  on Shopify

The app has a few kinks to smooth out but I'm thoroughly happy using it because of the customer support experience that I've had with Mary Bernadeth. She helped me very quickly and guided me through the app which made things easier for me to understand. She gave me links with pictures to help me set things up as well as made personalized videos to further help me with things that I didn't understand.

Aloha Riding Lessons, Honlulu

Jun 26, 2024  on Shopify

SOOOO easy to use! Loving it! Usually setting up a new app is so painful and confusing, but Evey is completely intuitive. My first event was up and running in no time!

Shouf

May 22, 2024  on Shopify

We have been using Evey for 9 months, and we use it for a very unique use case for selling travel tours and packages (not event tickets). We knew that we would be pushing the platform to its limits, and Evey app managed to get us this far which is great. Evey Customer Support Team (Ron, Mary, and Hannes) have been incredibly helpful and responsive to our queries. We realize that our use case is not what Evey was built for, so we appreciate the team trying to help whenever possible. Overall, we recommend using Evey for the following reasons: 1. Easy to use app interface 2. Relatively fast loading of the datepicker component on your event page 3. Responsive design of the event calendar popup whether displayed on mobile or desktop 4. Covers many use cases for events and ticketing. 5. Custom tailor-made app for events Overall, we are happy with the software and recommend it to anyone looking for a robust ticketing solution. There are definitely areas for improvement, but those are specific to our very unique use case which is not applicable to 99% of potential users.

Cryopôle x La Salle

Apr 26, 2024  on Shopify

Mary take time to make me a Loom to explain me a special feature for my business. I definitely recommend Evey for the quality of the app and the support ! Thank you Evey

Irma2Ivonne Designs

Apr 10, 2024  on Shopify

very quick and easy to use. very simple doesn't take very much! still working on it but stay tuned tickets posting soonnnn

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