As a first time user I was the app quite easy to navigate. Only issue I had related to Etsy's shipping and product dimension and weight rules. But this app helped me resolve that problem.

Tried integrating Etsy with my Shopify store and gave up miserably until I found this app which makes it a breeze. A few weeks in, as Etsy orders started picking up, I had a few questions and Hem from Support was able to guide me promptly. Very satisfied user here.

My customer support is Hem. The DPL software appears seamless. Hem helped me through the setup procedure as I was held up on deciding how to set my shipping as it's international. Hem was very professional and knowledgeable about the process and made it an easy integration. Thank you for your support.

Has worked almost flawlessly so far! Had one question and they resolved it immediately. Highly recommend!

Superbly responsive, the chat agents are well equipped with the knowledge needed to solve your problems. Loved it.

Ronex was helpful with trying to get our Etsy shop set up. I have a few connectivity problems on our end and was patient through the process. We will continue with Ronex with any future enquiries.

This app doesn't meet my needs, unfortunately. I switched from another platform due to frustrations, but that one still offered more flexibility overall. With this app, I'm unable to do key things like: – Set a profile to automatically adjust pricing (by a dollar amount or percentage) when syncing to Etsy – Create a profile that sets quantity to a specific number when Shopify's inventory is 0 Since I handmake many of my products and don't always keep an active inventory, manually updating hundreds of listings just isn’t realistic. One other note (and this applies to many apps, not just this one): communicating with support can sometimes be a challenge when there's a language barrier. I completely understand that support is offered in many languages, which is great, but it would be helpful to have smoother communication when discussing technical details in English.

Hem has helped my thru understanding what to do in syncing my Shopify Products with my Etsy Products. He stayed with me as I had a hard time understanding the SKU, etc. but now I have the ability to work on it more! Thank you so much, Brenda

I've just started to use this app. I did not know how to use it properly, but Hem T assisted me straight away and with his excellent knowledge was able to help me sort it. Fantastic customer service! Thank you

This is a necessity to keep the inventory synced up between two stores. Initial training was personalized and shown directly on my computer screen. The presenter was very patient with me trying to navigate my way through a new program. It has so many features that were shown to me that I am on information overload. I think I definitely chose the right program for my two stores.

I had problems with the app overwriting my Etsy descriptions. The support team was very helpful and was able to resolve my problem within the settings. I am very satisfied with the results.

Kusum, She was very patient and helpful with my product integration from shopify to Esty and Esty to shopify greatly appreciated her time and wisdom. ToddShop1 and toddhemmingcrafts.com

Have only been using the app for a short time, but my experience so far has been wonderful. Uploading my products to etsy has been very easy. Had a small problem uploading 3 items, and they were able to help me solve it very quickly. it was as simple as the metadata still had not synced correctly yet. Looking forward to using this app for a long time.

So far, we are very satisfied with the app and the support. The team works well, quickly and reliably. Keep up the good work. Best regards.

Wow- I hate installing new aps then fumbling around. I scheduled a free 30 min session and we blasted through setup and I am off to the races. Honestly I wish every app on Shopify had this level of customer support. And the actual functionality is awesome.

Great experience, very helpful and informative. Made everything easy to understand and work with. Thank you!

Update to below review - support team reached out via phone and provided a tailored fix to issue. I was very impressed. It looks like the issue is being resolved, which is a win for me, but also a big win for the app’s usefulness for everyone else The app is unintuitive, and the customer support has a poor grasp of the English language, so communication is extremely difficult. the process of adding, syncing and managing products is not at all straightforward. They claim they cannot sync order shipping info any longer to Shopify, yet other Etsy integrations are doing it. So I'm left with all my imported orders failing to sync shipping and stock levels (what's the point of the app at this point?). They are telling me to pay for 3rd party shipping software to import and ship my orders because they cannot get them into Shopify themselves.

This app is such a life saver! It has simplified my business so much and gives me back time so I can actually grow my business. The customer service is perfection. You get proactive help and also instant help when you need it.

I had problems configuring this app with our Shopify store. I was contacted by the Etsy Integration Team - they set up a call with me (at no cost) and within 20 minutes, I was up and running. Everything between our Shopify store and our Etsy Shop was synced perfectly. Surya S was the person that helped me. He did an AWESOME JOB. Thank you Surya ! ! ! ! ! ! ! !

Just getting started to using it, up till now are all good. Sync product from Shopify to Etsy are works as expected. Some questions for support and get quick response in the chat box.