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Customer reviews: SB Estimated Delivery Date ETA

Develop by SetuBridge

Reviews (364)

Overall rating
4.8

What Merchants Think

Overall, merchants are pleased with the "SB Estimated Delivery Date‑ETA" app, citing its ease of use and comprehensive features that significantly enhance their store's delivery management. The app is particularly lauded for providing accurate delivery estimates, which helps in building customer trust and improving their shopping experience. Furthermore, the support team, especially individuals like Jay, has received high praise for their quick, knowledgeable, and friendly assistance, making integration and customization smooth and efficient for businesses.

Key Strengths

  • Exceptional Customer Support: Rapid, responsive, and helpful assistance with a personal touch.
  • Comprehensive Features: Offers extensive customization options, supporting various shipping rules and ETAs based on products, destinations, and more.
  • User-Friendly: Easy to set up and manage, with a clean and professional interface that integrates well with Shopify.
  • Customizable Appearance: Provides multiple design templates and customization options to tailor the look and feel per business requirements.
  • Performance: Does not impact site speed and integrates smoothly without causing errors with other apps.

Common Concerns

  • Pricing: Higher costs for Shopify Plus stores and necessary feature upgrades, not clearly advertised.
  • Complex Set-Up for Large Inventories: Challenges with excluding certain products and lack of efficient filtering tools.
  • Technical Bugs: Issues with cut-off time settings and non-working day configurations not functioning as expected.
  • Spam Emails: Receipt of unsolicited marketing emails from the app developer.

Final Thoughts

Overall, "SB Estimated Delivery Date‑ETA" is a widely appreciated app that provides significant value through its reliable delivery management capabilities and superb customer support. While there are some concerns regarding pricing transparency and set-up complexities for larger inventories, its robust feature set, customization potential, and strong support structure make it a worthwhile investment for Shopify merchants aiming to enhance their customer service and delivery transparency.

GFASHION

Oct 28, 2024  on Shopify

Excellent Support: "I recently encountered an issue with my theme, and the support team was incredibly helpful. They responded promptly, were patient, and guided me through the solution. Highly recommend!"

Paws and Memories

Oct 23, 2024  on Shopify

The support team behind this ETA app is absolutely outstanding! Special shoutout to Samta, who provided lightning-fast responses and went above and beyond with personalized help. She helped me understand all the customization possibilities and made sure everything was perfectly set up for my store launch. The app offers extensive customization options, and with their amazing technical support, you can truly make it work exactly how you want. Definitely recommend - the level of support alone makes it worth every penny!

The Future Rocks | Hong Kong

Oct 21, 2024  on Shopify

The support tried their best to solve my issues and patiently providing solutions until it is fixed.

Emberforge Den

Oct 20, 2024  on Shopify

Really clean looking app, integrated seamlessly. Looks professional on the front end. I had 1 minor adjustment needed to the size of this block and it was resolved within 15mins by support, Can't ask for better than that.

Baumgartner Reinigung

Oct 17, 2024  on Shopify

The App features everything you need for your store due to Delivery Dates. Support is really helpful and takes the problems serious. Everything is well translated you have much options to modify! Thanks

Trendi Pets

Oct 16, 2024  on Shopify

This app is exactly what I needed to display estimated delivery dates on my Shopify store. The setup was smooth, and the team helped me position it perfectly on my product pages. They were incredibly patient throughout the process, answering all my questions and making adjustments until everything was just right. Highly recommend this app for anyone looking to improve the customer experience with clear delivery expectations!

Lux Yard and Homes

Oct 16, 2024  on Shopify

I love the hands on support available from their team when you reach out to them. I've reached out multiple times for support and every interaction was better than the other. They solve the issue in a quick and efficient manner. The performance of the app is everything you can ask for. It has a wide variety and beautiful templates to choose from and pretty easy to add to your store. I love the customised look and feel it gives to the store. I also like how it does not impact site speed at all which is the best added bonus you can get with an elaborate app like this. Recommend!

IllustrArte

Sep 16, 2024  on Shopify

App works great and support is extremely helpful. I like the way I can use rules so as to have different ETAs per product tag. I also appreciate ETAs by destination and of course the language capability. Many thanks

Steel 'N' Feel

Sep 08, 2024  on Shopify

Impressed by the customer service! They are really willing to help, supportive and patient! Appreciate and highly recommended!

Kids On Wheelz

Sep 03, 2024  on Shopify

great customer service, jay was awsome, we were looking for many eta apps, this was one of the best one we have used so far, I can resure you that this app will get the job done, with a on demand team on hand

iFan.RO

Aug 30, 2024  on Shopify

The application does exactly what it says and is very easy to configure. There were some custom things to do, which the support guys helped me very quickly. I liked it a lot because it is integrated in the notifications for customers, the customer account as well as in the cart and at the checkout and looks very nice on product page.

Mensclub.co.uk

Aug 25, 2024  on Shopify

Nice little app, easy to install, good selection of different themes. Can customize each collection page with specific delivery dates

Chamaye

Aug 23, 2024  on Shopify

Très bonne app qui nous a permis d'indiquer clairement les délais de livraison en fonction des différents transporteurs, fonctionnalité que peu d'apps proposent. Le service client a été très rapide pour m'aider à l'installer et paramétrer, et l'équipe des développeurs a pu faire quelques modifications pour que les boutons soient parfaitement adaptés à notre site.

SOOOQ

Aug 09, 2024  on Shopify

the app is awesome and the support is also great they will help you out with anything...planning to use it for a long time...great job guys...the UI is also great and the setting is also very easy to do

NineTwoFive

Aug 05, 2024  on Shopify

The app had a feature to display multiple shipping methods. Was the only app we could find that had this feature. The support greatly helped me in setting it up and making it work. I can recommend anyone looking for a delivery date app with a lot of customization features! Support replies faster than myself. And the support is on whatsapp!

Boemo

Aug 01, 2024  on Shopify

I fully recommend this app, used it for about 2 years. It is very well integrated with Shopify, it doesn't not have errors or causes errors with other apps. It does not slow the shop. I have only good things to say about it, very useful. A bit pricy :) but it also delivers. Good job.

Colla Skin

Jun 28, 2024  on Shopify

After testing many other ETA apps I tested Estimated Delivery Date - ETA and this works perfect. So many options, most others have only one option just 3 to 5 days. But as we ship world wide this is no option some counties will be delivered in 1 day other take 10 so other apps are useless. But this one is ideal you can check tons of options, countries, products, etc to set up everything according your needs. And so many options to show the ETA from nice clean text till fully animated and you can choose different views per country. For boring countries simple text and for the happy countries nicely animated. Everything is possible. This is really the best solution out there. Give it a try and be amazed....

Power House

Apr 25, 2024  on Shopify

Two words do describe the quality of their service: TOP NOTCH! Their support was very quick to answer us and find a tailored solution to our needs.

Elisendra®

Apr 03, 2024  on Shopify

This app is fantastic, you can customize every detail, the support is very fast and very kind. I recommend it to everyone

Diecast Model Centre

Mar 23, 2024  on Shopify

On the face of it, this looks a nice app, but sadly it doesn't live up to expectations. The setting for the cut-off time simply did not work, no matter what time we entered, and the calculation of working days was equally as bad. For example, we don't ship at the weekends, so we set Sat and Sun as non-working days; we would expect the app to know that we would next ship on Monday for orders placed over the weekend, but here we are on Saturday, and it shows our next despatch day as being Tuesday! We also found some of the app's features difficult to find, so we contacted support for assistance. Two days later, we still haven't heard from them even though our subscription included 'priority' support. As a Shopify user, you kinda get used to apps that don't work straight away and have slow support, but usually, you get a free trial period, so if it isn't for you, you can uninstall it without being out of pocket. Beware, there is no such free trial with this app, the developer is taking your money straight away and you won't get it back. Finally, we are being bombarded with Spam emails about another app from this developer. We never signed up for their marketing emails, so yes, this is Spam.

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