Overall, merchants are pleased with the "SB Estimated Delivery Date‑ETA" app, citing its ease of use and comprehensive features that significantly enhance their store's delivery management. The app is particularly lauded for providing accurate delivery estimates, which helps in building customer trust and improving their shopping experience. Furthermore, the support team, especially individuals like Jay, has received high praise for their quick, knowledgeable, and friendly assistance, making integration and customization smooth and efficient for businesses.
Key Strengths
Exceptional Customer Support: Rapid, responsive, and helpful assistance with a personal touch.
Comprehensive Features: Offers extensive customization options, supporting various shipping rules and ETAs based on products, destinations, and more.
User-Friendly: Easy to set up and manage, with a clean and professional interface that integrates well with Shopify.
Customizable Appearance: Provides multiple design templates and customization options to tailor the look and feel per business requirements.
Performance: Does not impact site speed and integrates smoothly without causing errors with other apps.
Common Concerns
Pricing: Higher costs for Shopify Plus stores and necessary feature upgrades, not clearly advertised.
Complex Set-Up for Large Inventories: Challenges with excluding certain products and lack of efficient filtering tools.
Technical Bugs: Issues with cut-off time settings and non-working day configurations not functioning as expected.
Spam Emails: Receipt of unsolicited marketing emails from the app developer.
Final Thoughts
Overall, "SB Estimated Delivery Date‑ETA" is a widely appreciated app that provides significant value through its reliable delivery management capabilities and superb customer support. While there are some concerns regarding pricing transparency and set-up complexities for larger inventories, its robust feature set, customization potential, and strong support structure make it a worthwhile investment for Shopify merchants aiming to enhance their customer service and delivery transparency.
Colla Skin
Jun 28, 2024
on
Shopify
After testing many other ETA apps I tested Estimated Delivery Date - ETA and this works perfect. So many options, most others have only one option just 3 to 5 days. But as we ship world wide this is no option some counties will be delivered in 1 day other take 10 so other apps are useless.
But this one is ideal you can check tons of options, countries, products, etc to set up everything according your needs.
And so many options to show the ETA from nice clean text till fully animated and you can choose different views per country. For boring countries simple text and for the happy countries nicely animated. Everything is possible. This is really the best solution out there. Give it a try and be amazed....
Power House
Apr 25, 2024
on
Shopify
Two words do describe the quality of their service: TOP NOTCH!
Their support was very quick to answer us and find a tailored solution to our needs.
Elisendra®
Apr 03, 2024
on
Shopify
This app is fantastic, you can customize every detail, the support is very fast and very kind. I recommend it to everyone
Diecast Model Centre
Mar 23, 2024
on
Shopify
On the face of it, this looks a nice app, but sadly it doesn't live up to expectations. The setting for the cut-off time simply did not work, no matter what time we entered, and the calculation of working days was equally as bad. For example, we don't ship at the weekends, so we set Sat and Sun as non-working days; we would expect the app to know that we would next ship on Monday for orders placed over the weekend, but here we are on Saturday, and it shows our next despatch day as being Tuesday!
We also found some of the app's features difficult to find, so we contacted support for assistance. Two days later, we still haven't heard from them even though our subscription included 'priority' support.
As a Shopify user, you kinda get used to apps that don't work straight away and have slow support, but usually, you get a free trial period, so if it isn't for you, you can uninstall it without being out of pocket. Beware, there is no such free trial with this app, the developer is taking your money straight away and you won't get it back.
Finally, we are being bombarded with Spam emails about another app from this developer. We never signed up for their marketing emails, so yes, this is Spam.
Ickle Bubba
Jan 09, 2024
on
Shopify
If I could give more stars I would.
We contacted the app to look into some custom development, as we have too many products to assign manually and other apps couldn't accommodate.
Sagar promptly replied understanding exactly what we wanted and his team were able to facilitate the updates across multiple stores.
Not only that, but has been quick to reply to any additional work and snags that we have found working on this new functionality.
We look forward to working with them in the future!
CrafTech
Nov 29, 2023
on
Shopify
This is the only estimated delivery date app, which we were able to adapt to our need. It is very easy to use and set up and offers great customization. Support is responsive and helpful. My only concern is, that you cannot directly edit the message HTML in the provided text editor in the app (basically limiting you to use their templates or having much simpler message).