Reviews: SB Estimated Delivery Date‑ETA

Customer reviews: SB Estimated Delivery Date‑ETA

Reviews (335)

Overall rating

4.8

5

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What Merchants Think

Overall, merchants are pleased with the "SB Estimated Delivery Date‑ETA" app, citing its ease of use and comprehensive features that significantly enhance their store's delivery management. The app is particularly lauded for providing accurate delivery estimates, which helps in building customer trust and improving their shopping experience. Furthermore, the support team, especially individuals like Jay, has received high praise for their quick, knowledgeable, and friendly assistance, making integration and customization smooth and efficient for businesses.

Key Strengths

Exceptional Customer Support: Rapid, responsive, and helpful assistance with a personal touch.
Comprehensive Features: Offers extensive customization options, supporting various shipping rules and ETAs based on products, destinations, and more.
User-Friendly: Easy to set up and manage, with a clean and professional interface that integrates well with Shopify.
Customizable Appearance: Provides multiple design templates and customization options to tailor the look and feel per business requirements.
Performance: Does not impact site speed and integrates smoothly without causing errors with other apps.

Common Concerns

Pricing: Higher costs for Shopify Plus stores and necessary feature upgrades, not clearly advertised.
Complex Set-Up for Large Inventories: Challenges with excluding certain products and lack of efficient filtering tools.
Technical Bugs: Issues with cut-off time settings and non-working day configurations not functioning as expected.
Spam Emails: Receipt of unsolicited marketing emails from the app developer.

Final Thoughts

Overall, "SB Estimated Delivery Date‑ETA" is a widely appreciated app that provides significant value through its reliable delivery management capabilities and superb customer support. While there are some concerns regarding pricing transparency and set-up complexities for larger inventories, its robust feature set, customization potential, and strong support structure make it a worthwhile investment for Shopify merchants aiming to enhance their customer service and delivery transparency.

KamiZone

Feb 17, 2025 on Shopify

Customer service went above and beyond - Fair prices a small fee for a great app.

myprintsy

Feb 17, 2025 on Shopify

very good, samta helps me a lot

nztack

Feb 11, 2025 on Shopify

Great customer service, very helpful

Mr. Inappropriate

Jan 31, 2025 on Shopify

I have been using the ETA app for a while now, and have spent a log time with the support people, Jay in particular, who has set up custom timings for our slightly unusual business model. They are amazing! Brilliant product and A+ service, give them a try!!!

Simpsonated

Jan 30, 2025 on Shopify

Great customer service. They respond very quickly and are helpful with anything you need.

Online For Equine

Jan 23, 2025 on Shopify

This is an amazing app! It gives transparency to your customers when it comes to lead times and handling times which is great. The support is also phenomenal, they are always online at the end of the chat to help and support. Cannot rate this highly enough.

Et Hop dans la Poche !

Jan 23, 2025 on Shopify

Excellente application, un support à l'écoute et hyper réactif. Une app presque indispensable pour informer à nos clients les délais de livraison en fonction de plusieurs paramètres. Nous recommandons à 100% ! Merci Drashti pour son implication dans le développement d'option supplémentaires pour notre boutique.

Zee Jewel LLC

Jan 21, 2025 on Shopify

FinA Wellness Store

Jan 19, 2025 on Shopify

The Estimated Delivery Date app has exceeded my expectations in every way. Its great features make managing delivery timelines straightforward and reliable, providing accurate estimates that enhance the customer experience significantly. A special shout-out to Jay from the support team, who has been absolutely fantastic. Jay is incredibly knowledgeable, helpful, and quick to respond, making the entire experience even better. It’s rare to come across such fast and competent support, and Jay truly goes above and beyond! If you're looking for an app to improve your delivery process, I highly recommend the Estimated Delivery Date app. It’s a must-have, backed by a stellar support team!

The802Gypsy

Jan 07, 2025 on Shopify

Amazing customer service support! Super quick to reply and very engaging and helpful. Easy app to use!

פנדה

Jan 07, 2025 on Shopify

GREAT APP FOR SHOWING ETA FOR PRODUCTS IN SHOPIFY STORE! THE CUSTOMER SERVICE IS VERY GOOD AS WELL.

Plugzau

Jan 06, 2025 on Shopify

Definitely worth the money, the customer support is extraordinary they are so helpful they pretty much did all the work for me! I recommend this to all business owners as these guys are so affordable!

Marazz

Jan 02, 2025 on Shopify

The support team are great

Big On Building

Jan 02, 2025 on Shopify

great support, wrote some new code to make it work with my custom theme. Thanks

Shapewear.co.uk

Jan 01, 2025 on Shopify

Great fast support. Loving the way this integrates so well offering many customisable features.

Grabmale24 (aywa GmbH)

Dec 30, 2024 on Shopify

We needed a custom modification to accommodate different store locations. The team implemented it as part of their enterprise plan. While it came at a non-standard price, we’re very satisfied with the solution and the quick delivery.

Velodrom CC

Dec 26, 2024 on Shopify

Amazing experience, so far so good, excellent support, this app adds a lot of functionality that shopify lacks. pretty happy with it, the support team is super fast and solves all your issues in just a few minutes!

die Naturcosmetic

Dec 22, 2024 on Shopify

super schnelle und hilfreiche Antwort!

GRÖNFELD

Dec 17, 2024 on Shopify

Very good and flexible app. Great help and support

Fellverliebt

Dec 17, 2024 on Shopify

great support, fast help, great app. i am very satisfied