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Customer reviews: SB Estimated Delivery Date ETA

Develop by SetuBridge

The Shopify Estimated Delivery Days app helps merchants display accurate delivery estimates, improving customer trust and reducing support queries. This review covers its features, pricing, and real user experiences to help you decide if it’s right for your store.

Reviews (269)

Overall rating
4.8

What Merchants Think

Overall, merchants are pleased with the "SB Estimated Delivery Date‑ETA" app, citing its ease of use and comprehensive features that significantly enhance their store's delivery management. The app is particularly lauded for providing accurate delivery estimates, which helps in building customer trust and improving their shopping experience. Furthermore, the support team, especially individuals like Jay, has received high praise for their quick, knowledgeable, and friendly assistance, making integration and customization smooth and efficient for businesses.

Key Strengths

  • Exceptional Customer Support: Rapid, responsive, and helpful assistance with a personal touch.
  • Comprehensive Features: Offers extensive customization options, supporting various shipping rules and ETAs based on products, destinations, and more.
  • User-Friendly: Easy to set up and manage, with a clean and professional interface that integrates well with Shopify.
  • Customizable Appearance: Provides multiple design templates and customization options to tailor the look and feel per business requirements.
  • Performance: Does not impact site speed and integrates smoothly without causing errors with other apps.

Common Concerns

  • Pricing: Higher costs for Shopify Plus stores and necessary feature upgrades, not clearly advertised.
  • Complex Set-Up for Large Inventories: Challenges with excluding certain products and lack of efficient filtering tools.
  • Technical Bugs: Issues with cut-off time settings and non-working day configurations not functioning as expected.
  • Spam Emails: Receipt of unsolicited marketing emails from the app developer.

Final Thoughts

Overall, "SB Estimated Delivery Date‑ETA" is a widely appreciated app that provides significant value through its reliable delivery management capabilities and superb customer support. While there are some concerns regarding pricing transparency and set-up complexities for larger inventories, its robust feature set, customization potential, and strong support structure make it a worthwhile investment for Shopify merchants aiming to enhance their customer service and delivery transparency.

Barbury Hill

Sep 16, 2025  on Shopify

Good experience with this app and have reported quickly if we need support.

My Secure Garden

Sep 15, 2025  on Shopify

The SetuBridge support team were great help to me today. I made some edits to my bespoke ETA rules and messages over the weekend which inadvertently stopped them syncing properly with my product pages. I couldn't see how to rectify the problem so i messaged their remote tech support who responded as soon as they came online this morning (London time) and the problem was fully resolved remotely for me within about an hour. Simple and straightforward support. I was very pleased with their response time and quality of service. The app is now back up and syncing properly with my Shopify store. Thank you.

Your Fitness Hub

Sep 15, 2025  on Shopify

Excellent Delivery App with Outstanding Support! I’ve been using this delivery app to display estimated delivery dates on my products, and it has worked wonderfully. It makes it so easy to show customers clear delivery timelines, which has helped improve trust and conversions on my store. The interface is simple, the features are flexible, and it integrates smoothly with Shopify. At first, I had an issue where the ETA message wasn’t displaying on the product page, but Priyanka from the support team replied immediately and resolved it. The support team is incredibly responsive, knowledgeable, and genuinely cares about helping users succeed. Overall, it’s a great app backed by an amazing support team. Highly recommended!

STYCKY

Sep 12, 2025  on Shopify

I’ve tried several estimated shipping date apps, and this one was by far the easiest to set up, the clearest to navigate, and had the best features. On top of that, the support team responds quickly and provides fast, hassle-free help.

Kadopapier.net

Sep 12, 2025  on Shopify

The app works as expected and does a good job of displaying estimated delivery dates on our store. The support team is very responsive – they quickly helped us fix an issue and guided us through the setup in a clear way. Great customer service and overall a useful app for improving customer trust.

Educational Equipment Supplies

Sep 12, 2025  on Shopify

"Excellent app – works extremely well! I had a small issue and reached out to customer service, and they responded super fast. The support was friendly and very helpful. I’m really impressed with both the app and the team behind it."

Nutridig Healthcare

Sep 11, 2025  on Shopify

I am really impressed with the Delivery Date app – it works perfectly and has made things so much easier for our store. The app is very fast and smooth compared to other similar apps we have tried in the past, and it comes with all the features we need to manage delivery dates without any hassle. What really makes this app stand out is the support team, especially Jay. He has been extremely supportive, friendly, and quick to respond whenever we had questions. Jay guided us step by step and made sure everything was set up properly. It’s rare to find such dedicated and helpful support, and it really adds so much value to the app. If you are looking for a reliable delivery date app that not only works flawlessly but also comes with excellent customer support, I highly recommend giving this one a try. It’s definitely one of the best out there!

Titan Attachment Pro

Sep 11, 2025  on Shopify

Nobelle

Sep 11, 2025  on Shopify

The Delivery Date app has been a game-changer for our store! It’s extremely useful, reliable, and much faster compared to other similar apps we’ve tried in the past. The features are very well thought out, making it easy for both us and our customers to manage delivery expectations. A special mention to Jay from the support team – he has been incredibly supportive, patient, and quick to assist whenever we had any queries. His guidance made the setup process smooth and stress-free. It’s rare to find such dedicated support these days, and we really appreciate it. Overall, this app has exceeded our expectations in both performance and customer service. Highly recommended to anyone looking for a professional and efficient delivery date solution!

LumiLift

Sep 10, 2025  on Shopify

This Delivery Date app is fast, reliable, and very easy to use with a clean interface. A special mention to Jay from the support team – he has been outstanding! Whenever we had a question or needed guidance, Jay responded quickly with clear explanations and even went the extra mile to ensure everything was set up perfectly. It’s rare to find such dedicated and supportive service these days, and it really makes a big difference. Highly recommend it for smooth delivery management—works flawlessly!

Bags of Room

Sep 08, 2025  on Shopify

Just installed this app as I have seen it working well on another site although I haven’t yet had any feedback from customers, I think it is a feature that may help inform customers just when they could expect to see their order. Great support from the support team-Priyanka helped me in cut-off time and it working well. I will update this review intime.

MiMantita

Aug 30, 2025  on Shopify

I’ve been using the Delivery Date app for a while now, and I must say it has been a game changer for my store. The app is extremely easy to set up and very intuitive to use, which made the whole process smooth and hassle-free. Compared to other similar apps I’ve tried in the past, this one is much faster and more reliable, which is a huge plus for managing customer expectations around delivery. One of the best parts about this app is the excellent customer support. Special thanks to Jay, who has been incredibly supportive and responsive whenever I had a question. He not only helped me with setup but also guided me with customizations to match my store’s needs. It really feels reassuring to know there’s a knowledgeable and friendly team behind the app. Overall, the Delivery Date app has added real value to my store. It makes scheduling deliveries simple for both me and my customers, ensuring a much better shopping experience. Highly recommended for anyone who wants a dependable, fast, and well-supported solution!

Modified Tot

Aug 27, 2025  on Shopify

Loving this app so far! We have many made to order items with different production times, so we've been using this app to make sure our clients are aware of production times. It is very easy to use, and the team was quick to respond and make some custom changes for me. Highly recommend!

Bhavana Handlooms

Aug 26, 2025  on Shopify

Exceptional.. Reached my Expertations

Zairyo

Aug 26, 2025  on Shopify

Sagur and his team helped to explain how the overall set up works and debug why one of my ETAs was not showing. Very simple, quick & easy app to use! Recommended

Motoscoot

Aug 20, 2025  on Shopify

The support team (Priyanka) has been excellent – quick, helpful, and professional. Really appreciated!

www.augi-plants.lv

Aug 20, 2025  on Shopify

good

Jopokart

Aug 19, 2025  on Shopify

Very good app for showing ETA, customer support is wonderful

Luna's Imaginarium

Aug 18, 2025  on Shopify

Great app, exacty what I needed. Different ways to show ETAs, on different products, with rules. Still playing with it, but I think it's brilliant. Customer service is great; Priyanka responded quickly and was very helpful!

Kaletys Expert Benro depuis 2008

Aug 18, 2025  on Shopify

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