Overall, merchants are pleased with the "SB Estimated Delivery Date‑ETA" app, citing its ease of use and comprehensive features that significantly enhance their store's delivery management. The app is particularly lauded for providing accurate delivery estimates, which helps in building customer trust and improving their shopping experience. Furthermore, the support team, especially individuals like Jay, has received high praise for their quick, knowledgeable, and friendly assistance, making integration and customization smooth and efficient for businesses.
Key Strengths
Exceptional Customer Support: Rapid, responsive, and helpful assistance with a personal touch.
Comprehensive Features: Offers extensive customization options, supporting various shipping rules and ETAs based on products, destinations, and more.
User-Friendly: Easy to set up and manage, with a clean and professional interface that integrates well with Shopify.
Customizable Appearance: Provides multiple design templates and customization options to tailor the look and feel per business requirements.
Performance: Does not impact site speed and integrates smoothly without causing errors with other apps.
Common Concerns
Pricing: Higher costs for Shopify Plus stores and necessary feature upgrades, not clearly advertised.
Complex Set-Up for Large Inventories: Challenges with excluding certain products and lack of efficient filtering tools.
Technical Bugs: Issues with cut-off time settings and non-working day configurations not functioning as expected.
Spam Emails: Receipt of unsolicited marketing emails from the app developer.
Final Thoughts
Overall, "SB Estimated Delivery Date‑ETA" is a widely appreciated app that provides significant value through its reliable delivery management capabilities and superb customer support. While there are some concerns regarding pricing transparency and set-up complexities for larger inventories, its robust feature set, customization potential, and strong support structure make it a worthwhile investment for Shopify merchants aiming to enhance their customer service and delivery transparency.
Dudukhouse
Feb 05, 2025
on
Shopify
Maybe it works. However, set-up is super hard, not Global ETA rules available for free or Startup plas as advertised. Upgraded to Startup version to unlock Global ETA rules, but discovered that only Growth plan offers it.
Mr. Inappropriate
Jan 31, 2025
on
Shopify
I have been using the ETA app for a while now, and have spent a log time with the support people, Jay in particular, who has set up custom timings for our slightly unusual business model. They are amazing! Brilliant product and A+ service, give them a try!!!
Online For Equine
Jan 23, 2025
on
Shopify
This is an amazing app!
It gives transparency to your customers when it comes to lead times and handling times which is great.
The support is also phenomenal, they are always online at the end of the chat to help and support.
Cannot rate this highly enough.
Et Hop dans la Poche !
Jan 23, 2025
on
Shopify
Excellente application, un support à l'écoute et hyper réactif. Une app presque indispensable pour informer à nos clients les délais de livraison en fonction de plusieurs paramètres. Nous recommandons à 100% ! Merci Drashti pour son implication dans le développement d'option supplémentaires pour notre boutique.
Tennis HQ
Jan 20, 2025
on
Shopify
Significantly higher prices for Shopify Plus stores and it doesn't advertise this anywhere. Very misleading.
FinA Wellness Store
Jan 19, 2025
on
Shopify
The Estimated Delivery Date app has exceeded my expectations in every way. Its great features make managing delivery timelines straightforward and reliable, providing accurate estimates that enhance the customer experience significantly.
A special shout-out to Jay from the support team, who has been absolutely fantastic. Jay is incredibly knowledgeable, helpful, and quick to respond, making the entire experience even better. It’s rare to come across such fast and competent support, and Jay truly goes above and beyond!
If you're looking for an app to improve your delivery process, I highly recommend the Estimated Delivery Date app. It’s a must-have, backed by a stellar support team!
The802Gypsy
Jan 07, 2025
on
Shopify
Amazing customer service support! Super quick to reply and very engaging and helpful. Easy app to use!
פנדה
Jan 07, 2025
on
Shopify
GREAT APP FOR SHOWING ETA FOR PRODUCTS IN SHOPIFY STORE! THE CUSTOMER SERVICE IS VERY GOOD AS WELL.
Plugzau
Jan 06, 2025
on
Shopify
Definitely worth the money, the customer support is extraordinary they are so helpful they pretty much did all the work for me! I recommend this to all business owners as these guys are so affordable!
DealXpress
Jan 02, 2025
on
Shopify
Customer support was fast and responsive on fixing the issue of visibility of the animation template on my store.
Grabmale24 (aywa GmbH)
Dec 30, 2024
on
Shopify
We needed a custom modification to accommodate different store locations. The team implemented it as part of their enterprise plan. While it came at a non-standard price, we’re very satisfied with the solution and the quick delivery.
Velodrom CC
Dec 26, 2024
on
Shopify
Amazing experience, so far so good, excellent support, this app adds a lot of functionality that shopify lacks. pretty happy with it, the support team is super fast and solves all your issues in just a few minutes!
UNIQUESALESX
Dec 15, 2024
on
Shopify
Needed help with setting up the EDD, Jay helped me with my request and I have got everything I searched for, quick replies and rapid assistance.
+ Recommendation
Minskinn
Dec 08, 2024
on
Shopify
This is very good app to give confidence to customers. I am happy with the kind support provided by Jay to setup the App. Thanks team for good work.
SugarAndSpize
Dec 08, 2024
on
Shopify
Quite a frustrating experience for shops with large inventories. Wanted to exclude the app from appearing on all my digital product pages as they do not require an ETA. But the interface provided by this app to exclude the digital products (I have more than 100+ items, not including archived items) is very lacking and needs major improvement. Filtering for the items by product type was very difficult and I had to resort to manually excluding my digital items one by one, which was time consuming.
After seeking assistance, they pointed me towards upgrading my account to use another feature that might help, which only made it more annoying as they should acknowledge on working to improve what should have been working in the first place instead of asking us to pay more.
Very frustrating especially for a first time onboarding experience.
The Best Gift Ever :)
Dec 02, 2024
on
Shopify
I had an amazing experience with this delivery app! The customer support team was friendly and quick to resolve my query. Highly recommended!
Pixel Pulse Gaming
Dec 01, 2024
on
Shopify
Excellent application, most recommended and they help you throughout the entire process from installation until it appears correctly in your store
CRAFT ROSARIES
Dec 01, 2024
on
Shopify
The ETA app has been a game-changer for me! It’s incredibly user-friendly and works flawlessly, making it so much easier to manage my tasks and stay on top of everything. The features are well thought out, and the support team is responsive and helpful. I highly recommend this app to anyone looking for a reliable and efficient solution. Five stars all the way!
Pandera
Nov 28, 2024
on
Shopify
Good Support! They help us in fast time to make the necessary modifications and everything is working good.
Refaccionaria Anabeli
Nov 27, 2024
on
Shopify
Excellent application and the support provided by the support team is incredible, they are very patient and attentive until you get the application working and in the position you want it to appear in your store.