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Estimated Delivery Date ‑ ETA logo

Customer reviews: Estimated Delivery Date ‑ ETA

Develop by Shopify

The Shopify Estimated Delivery Days app helps merchants display accurate delivery estimates, improving customer trust and reducing support queries. This review covers its features, pricing, and real user experiences to help you decide if it’s right for your store.

Reviews (306)

Overall rating
4.9

What Merchants Think

Overall, merchants are pleased with the "SB Estimated Delivery Date‑ETA" app, citing its ease of use and comprehensive features that significantly enhance their store's delivery management. The app is particularly lauded for providing accurate delivery estimates, which helps in building customer trust and improving their shopping experience. Furthermore, the support team, especially individuals like Jay, has received high praise for their quick, knowledgeable, and friendly assistance, making integration and customization smooth and efficient for businesses.

Key Strengths

  • Exceptional Customer Support: Rapid, responsive, and helpful assistance with a personal touch.
  • Comprehensive Features: Offers extensive customization options, supporting various shipping rules and ETAs based on products, destinations, and more.
  • User-Friendly: Easy to set up and manage, with a clean and professional interface that integrates well with Shopify.
  • Customizable Appearance: Provides multiple design templates and customization options to tailor the look and feel per business requirements.
  • Performance: Does not impact site speed and integrates smoothly without causing errors with other apps.

Common Concerns

  • Pricing: Higher costs for Shopify Plus stores and necessary feature upgrades, not clearly advertised.
  • Complex Set-Up for Large Inventories: Challenges with excluding certain products and lack of efficient filtering tools.
  • Technical Bugs: Issues with cut-off time settings and non-working day configurations not functioning as expected.
  • Spam Emails: Receipt of unsolicited marketing emails from the app developer.

Final Thoughts

Overall, "SB Estimated Delivery Date‑ETA" is a widely appreciated app that provides significant value through its reliable delivery management capabilities and superb customer support. While there are some concerns regarding pricing transparency and set-up complexities for larger inventories, its robust feature set, customization potential, and strong support structure make it a worthwhile investment for Shopify merchants aiming to enhance their customer service and delivery transparency.

Tienda MCP

Nov 19, 2025  on Shopify

Excelente aplicación tiene todo lo que estaba buscando y el servicio al cliente 100000000/10 te ayudan en todo lo que necesitas. recomiendo full esta app

ThePhoneCasePlace.com

Nov 18, 2025  on Shopify

Jay is the best! He helped me make this tool perfect on my website, helping me customize it to exactly what I was looking for. This is sure to help our sales!

KUDUmagnets

Nov 07, 2025  on Shopify

I've been using the Delivery Date – ETA app for a while now, and it has been a great addition to my store. The interface is very simple and intuitive, which made setup quick and stress-free — even without technical experience. It does exactly what it promises: lets customers choose their delivery date and keeps things organized on my end. What really stands out is the support team. I had a couple of small questions during setup, and they were super quick to respond and very helpful — they even followed up to make sure everything was running smoothly. If you're looking for a clean, reliable solution for adding delivery dates to your Shopify store, I definitely recommend this app. It works beautifully and saves time both for me and my customers.

Elite Truck

Nov 07, 2025  on Shopify

Great product so far. Big change for us with the amount of products we have. Support is awesome. Lots of options to choose from. Has an import tool which helps with large catalogs.

Ladderstore UK

Nov 07, 2025  on Shopify

Application is perfect for our needs and having the delivery dates has reduced refunds year on year. Really helpful support too who helped us configure parts of the application including the location on our products.

TotsCove

Nov 06, 2025  on Shopify

Fantastic service! Jay was super efficient - fixed an issue with broken links within 1 hour of notifying them. Really appreciate the quick response and great support. Highly recommend!

LookOurWay

Nov 06, 2025  on Shopify

The team was extremely communicative and helpful in bringing our branded look and feel to the app and modules we used. They asked great questions, provided awesome guidance and helped us until we were satisfied with the output. Thanks so much for your hardwork and thought partnership!

Ice Cold Spice

Nov 05, 2025  on Shopify

We previously used another provider but moved over as this product is cleaner, easier to use, and looks better onsite. 5 star service from the team - responsive and provided amazing help on some configuration changes that worked with our page editor. Would recommend.

Bunk and Bed Co.

Nov 04, 2025  on Shopify

I had a fantastic experience with the ETA app! The customer service was exceptional – they responded immediately and were incredibly friendly. Setting up the app was completely hassle-free, thanks to the simple and clear instructions provided. To top it off Jay installed it on my site right away. Highly recommend!

AL-HADAYA

Nov 04, 2025  on Shopify

I had some confusion about setting up ZIP codes in the app, but the *SetuBridge team* was extremely helpful! They got on a call with me and clearly explained how the ETA Delivery Date app works — including ZIP code–based delivery, tag-wise setup, shipping rules, warehouse, and collection-based ETA. Their support was quick, patient, and very professional. Now I understand the app much better and it’s working perfectly for my store. Highly recommended for anyone looking to manage accurate delivery dates and times!

PetsPlaza

Nov 04, 2025  on Shopify

I hade some questions with the app and also some modification durring the proces and Priyanka was more then a great help, I have ask here and the team a couple of team for help during the proces and it worked out great. So far 5 stars for the Customer service and a the app. Regards Stephan

Atoms to Astronauts

Oct 31, 2025  on Shopify

great app and fantastic customer service. Jay helpd configure everything and edit to my requirements

Rufftail

Oct 29, 2025  on Shopify

I’ve been using this app for almost a year now, and the experience has been great. The support team is really helpful — Jay especially has been super supportive and helped me resolve my issue quickly. Truly appreciate their service and professionalism!

MessedByDress-EU

Oct 14, 2025  on Shopify

Great app with excellent support! Very useful for showing delivery times clearly to customers. The app works smoothly, and the support team is incredibly quick and helpful. Highly recommended!

Melty Shirt

Oct 06, 2025  on Shopify

L’application date de livraison est fantastique ! J’adore la façon dont je peux définir les de livraison par produit et afficher les dates de livraison dans langues différentes, ce qui est parfait pour mes clients internationaux. Il est très facile à utiliser, fiable et a considérablement amélioré la communication avec mes clients. L’équipe d’assistance, en particulier Jay, a été extrêmement serviable et réactive , me guidant tout au long de la configuration et répondant à toutes mes questions. Cette application est très utile et fortement recommandée pour tout magasin qui cherche à fournir des informations de livraison précises et une meilleure expérience d’achat !

MERLIÁ

Oct 03, 2025  on Shopify

This app makes it super easy to show accurate delivery dates across product, cart, checkout, and order pages. It’s packed with useful features like multi-language support, warehouse-based ETAs, countdown timers, and advanced rules for products, locations, and more. The templates are customizable, with real-time preview and 40+ ready-to-use designs. A big shoutout to Priyanka from the support team — she was incredibly helpful in setting up the translation of ETA messages for our store. Highly recommend this app for any Shopify store looking to improve customer trust and clarity around delivery!

Openhaha

Oct 03, 2025  on Shopify

The Delivery App is a fantastic tool for any online store looking to improve customer experience. It provides accurate delivery estimates, which helps reduce confusion and builds trust with customers. No more guessing when orders will arrive! I particularly love the state-wise ETA and collection-based ETA features—they make managing delivery expectations across regions and product categories so much easier. The app is user-friendly and intuitive, even for those without technical skills, making setup quick and simple. The support team is outstanding—always prompt, professional, and willing to guide you through any questions or customizations. Their assistance made everything smooth and stress-free. Since using this app, I’ve noticed fewer delivery-related inquiries, happier customers, and an overall improvement in order management. It’s a reliable, powerful solution for providing transparent and precise delivery information. Highly recommended for any Shopify store!

Vairam

Sep 25, 2025  on Shopify

Great app! The ETA feature sets clear delivery expectations and builds customer trust. Very useful during festive sales!

HeartlandHatters

Sep 24, 2025  on Shopify

The customer service is really great. They helped me set the app up in my store and were very helpful!

Charge & Glide

Sep 19, 2025  on Shopify

This is an early review, so more time is needed for me to make a clear decision on overall rating. Customer service is fast and helpful. The animated visual delivery timelines look great. Customisation can be a bit limited such as adjusting icon sizes and colours and you have to get their team to adjust this for you, which they can do quickly.

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