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Customer reviews: SB Estimated Delivery Date ETA

Develop by SetuBridge

Reviews (348)

Overall rating
4.8

What Merchants Think

Overall, merchants are pleased with the "SB Estimated Delivery Date‑ETA" app, citing its ease of use and comprehensive features that significantly enhance their store's delivery management. The app is particularly lauded for providing accurate delivery estimates, which helps in building customer trust and improving their shopping experience. Furthermore, the support team, especially individuals like Jay, has received high praise for their quick, knowledgeable, and friendly assistance, making integration and customization smooth and efficient for businesses.

Key Strengths

  • Exceptional Customer Support: Rapid, responsive, and helpful assistance with a personal touch.
  • Comprehensive Features: Offers extensive customization options, supporting various shipping rules and ETAs based on products, destinations, and more.
  • User-Friendly: Easy to set up and manage, with a clean and professional interface that integrates well with Shopify.
  • Customizable Appearance: Provides multiple design templates and customization options to tailor the look and feel per business requirements.
  • Performance: Does not impact site speed and integrates smoothly without causing errors with other apps.

Common Concerns

  • Pricing: Higher costs for Shopify Plus stores and necessary feature upgrades, not clearly advertised.
  • Complex Set-Up for Large Inventories: Challenges with excluding certain products and lack of efficient filtering tools.
  • Technical Bugs: Issues with cut-off time settings and non-working day configurations not functioning as expected.
  • Spam Emails: Receipt of unsolicited marketing emails from the app developer.

Final Thoughts

Overall, "SB Estimated Delivery Date‑ETA" is a widely appreciated app that provides significant value through its reliable delivery management capabilities and superb customer support. While there are some concerns regarding pricing transparency and set-up complexities for larger inventories, its robust feature set, customization potential, and strong support structure make it a worthwhile investment for Shopify merchants aiming to enhance their customer service and delivery transparency.

Loveable

Mar 20, 2025  on Shopify

The app works great. The support team is quick and responsive, special thanks to Jay for assisting me in adjusting the ETA box layout

HeyPearly

Mar 19, 2025  on Shopify

Great App! Great service from Jay! I had some special needs for this App and the team implemented this feature straight ahead! The possibilities of individualisation are great as well! If you want to use EDT you really should give this app a try! Thank to Jay!

The Giftidy

Mar 18, 2025  on Shopify

The app is quite helpful and user friendly. We wanted to make some modification in the template and the team was very helpful in doing so as per our requirement. They were proactive in supporting us as we wanted the date to be displayed on the product page in a particular format to our customers

Gieffeshop

Mar 12, 2025  on Shopify

Professionisti eccellenti.... Hanno subito compreso le mie esigenze e si sono adoperati per risolvere il mio problema con estrema velocita'. Personale disponibile e preparato ad ogni richiesta

Buzzmania

Mar 10, 2025  on Shopify

The app is good, I use it for both my stores, and the team support is fast and receptive with their clients. Jay helped me with changing the way the date was displayed on the product page to my customers and now everything looks the way I wanted. Thank you!

Time-Pieces.de

Mar 04, 2025  on Shopify

First of all the app is very easy to configure and with basic knowledge also very easy to customize. You will have to do some trial and error but you will get the hang of the settings very quickly. I ran into a problem with setting up the delivery time information in our order confirmation email. I also have no clue about coding. Jay from the support team was very friendly and replied quickly and professional to my inquiry. The issue wasn't too easily resolved as it took a couple of trys to get the right configuration. Also that we are based in Germany and everything has to be localized surely didn't help the cause. Afer a short time (under 90 minutes) all issues were resolved and the app is working flawlessly. I am very happy with the support I received and recommend Setubridge to everyone without hesitation. Thanks again to Jay.

The Hustle Wig

Mar 03, 2025  on Shopify

Jay was incredibly helpful! He saw I downloaded the app and reached out over live chat to assist on the set up. Answered all my questions and was a big help. App is easy to setup and navigate.

Dudukhouse

Feb 05, 2025  on Shopify

Maybe it works. However, set-up is super hard, not Global ETA rules available for free or Startup plas as advertised. Upgraded to Startup version to unlock Global ETA rules, but discovered that only Growth plan offers it.

Mr. Inappropriate

Jan 31, 2025  on Shopify

I have been using the ETA app for a while now, and have spent a log time with the support people, Jay in particular, who has set up custom timings for our slightly unusual business model. They are amazing! Brilliant product and A+ service, give them a try!!!

Online For Equine

Jan 23, 2025  on Shopify

This is an amazing app! It gives transparency to your customers when it comes to lead times and handling times which is great. The support is also phenomenal, they are always online at the end of the chat to help and support. Cannot rate this highly enough.

Et Hop dans la Poche !

Jan 23, 2025  on Shopify

Excellente application, un support à l'écoute et hyper réactif. Une app presque indispensable pour informer à nos clients les délais de livraison en fonction de plusieurs paramètres. Nous recommandons à 100% ! Merci Drashti pour son implication dans le développement d'option supplémentaires pour notre boutique.

Tennis HQ

Jan 20, 2025  on Shopify

Significantly higher prices for Shopify Plus stores and it doesn't advertise this anywhere. Very misleading.

FinA Wellness Store

Jan 19, 2025  on Shopify

The Estimated Delivery Date app has exceeded my expectations in every way. Its great features make managing delivery timelines straightforward and reliable, providing accurate estimates that enhance the customer experience significantly. A special shout-out to Jay from the support team, who has been absolutely fantastic. Jay is incredibly knowledgeable, helpful, and quick to respond, making the entire experience even better. It’s rare to come across such fast and competent support, and Jay truly goes above and beyond! If you're looking for an app to improve your delivery process, I highly recommend the Estimated Delivery Date app. It’s a must-have, backed by a stellar support team!

The802Gypsy

Jan 07, 2025  on Shopify

Amazing customer service support! Super quick to reply and very engaging and helpful. Easy app to use!

פנדה

Jan 07, 2025  on Shopify

GREAT APP FOR SHOWING ETA FOR PRODUCTS IN SHOPIFY STORE! THE CUSTOMER SERVICE IS VERY GOOD AS WELL.

Plugzau

Jan 06, 2025  on Shopify

Definitely worth the money, the customer support is extraordinary they are so helpful they pretty much did all the work for me! I recommend this to all business owners as these guys are so affordable!

DealXpress

Jan 02, 2025  on Shopify

Customer support was fast and responsive on fixing the issue of visibility of the animation template on my store.

Grabmale24 (aywa GmbH)

Dec 30, 2024  on Shopify

We needed a custom modification to accommodate different store locations. The team implemented it as part of their enterprise plan. While it came at a non-standard price, we’re very satisfied with the solution and the quick delivery.

Velodrom CC

Dec 26, 2024  on Shopify

Amazing experience, so far so good, excellent support, this app adds a lot of functionality that shopify lacks. pretty happy with it, the support team is super fast and solves all your issues in just a few minutes!

UNIQUESALESX

Dec 15, 2024  on Shopify

Needed help with setting up the EDD, Jay helped me with my request and I have got everything I searched for, quick replies and rapid assistance. + Recommendation

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