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Customer reviews: SB Estimated Delivery Date ETA

Develop by SetuBridge

The Shopify Estimated Delivery Days app helps merchants display accurate delivery estimates, improving customer trust and reducing support queries. This review covers its features, pricing, and real user experiences to help you decide if it’s right for your store.

Reviews (253)

Overall rating
4.8

What Merchants Think

Overall, merchants are pleased with the "SB Estimated Delivery Date‑ETA" app, citing its ease of use and comprehensive features that significantly enhance their store's delivery management. The app is particularly lauded for providing accurate delivery estimates, which helps in building customer trust and improving their shopping experience. Furthermore, the support team, especially individuals like Jay, has received high praise for their quick, knowledgeable, and friendly assistance, making integration and customization smooth and efficient for businesses.

Key Strengths

  • Exceptional Customer Support: Rapid, responsive, and helpful assistance with a personal touch.
  • Comprehensive Features: Offers extensive customization options, supporting various shipping rules and ETAs based on products, destinations, and more.
  • User-Friendly: Easy to set up and manage, with a clean and professional interface that integrates well with Shopify.
  • Customizable Appearance: Provides multiple design templates and customization options to tailor the look and feel per business requirements.
  • Performance: Does not impact site speed and integrates smoothly without causing errors with other apps.

Common Concerns

  • Pricing: Higher costs for Shopify Plus stores and necessary feature upgrades, not clearly advertised.
  • Complex Set-Up for Large Inventories: Challenges with excluding certain products and lack of efficient filtering tools.
  • Technical Bugs: Issues with cut-off time settings and non-working day configurations not functioning as expected.
  • Spam Emails: Receipt of unsolicited marketing emails from the app developer.

Final Thoughts

Overall, "SB Estimated Delivery Date‑ETA" is a widely appreciated app that provides significant value through its reliable delivery management capabilities and superb customer support. While there are some concerns regarding pricing transparency and set-up complexities for larger inventories, its robust feature set, customization potential, and strong support structure make it a worthwhile investment for Shopify merchants aiming to enhance their customer service and delivery transparency.

IOHO

Jul 01, 2025  on Shopify

I have been using this app for months now and I am satisfied with it. Very fast and prompt with the requests, always a pleasure with the staff. Thank you for the help! :)

Sticker Buyer

Jun 25, 2025  on Shopify

So I really like this app. It's well polished and looks great. The functionality is good and it's genuinely useful. I had an issue with the automatic geo-locate function working. The app wouldn't detect where the user is located, but I think that may be a theme compatibility issue. I do have to say that support is excellent and they were genuinely concerned and motivated to get their app working 100%. I did find an alternative that worked, but I might have to check back in with this app in the future and see if it's 100% compatible after updates. In short, great app with a few kinks on my end.

DY Pro Audio

Jun 20, 2025  on Shopify

Great customer service, had an issue that i couldn't fix, support was there to help and to sort it. Great service

BLOOME™

Jun 18, 2025  on Shopify

I've been using this app for a while now and I'm genuinely impressed. The features are powerful, intuitive, and perfectly suited to my store's needs. It has made a real difference in how efficiently I manage my site. What truly sets it apart, though, is the customer service. The support team is incredibly responsive, knowledgeable, and patient. They helped me solve an issue quickly and went above and beyond to make sure everything worked perfectly. Highly recommended, both for the quality of the app and the exceptional support behind it!

Networkdiscount.com

Jun 16, 2025  on Shopify

Fantastic App – Highly Recommended! This app has been incredibly helpful and offers exceptionally fast support. It's truly the best delivery date app I've used to show the delivery date! The user interface is intuitive and a breeze to navigate. I particularly appreciate the excellent translation possibilities and the extensive range of customization and setting options, which allow me to tailor it perfectly to my needs. A top-notch experience all around!

Trade Stickers

Jun 13, 2025  on Shopify

I highly recommend the SB Estimated Delivery Date app for Shopify. Our store depends on it to significantly reduce email inquiries about delivery dates and turnaround times. It also encourages customers to place orders promptly and secure their preferred delivery slots. Every feature of this app has been thoughtfully designed, including the option to input holiday dates, which is invaluable. Additionally, the customer support is very responsive and assists with app configuration as needed. Without a doubt, it's a five-star rating from me!

MossFusion

Jun 13, 2025  on Shopify

I contacted support for a unique issue we were having. They were able to isolate and fix the problem right away. The app has been great for informing our customers of when they would get their customized purchase.

Vanählismus

Jun 13, 2025  on Shopify

Tolle App, schnelle Beratung und Hilfe bei Fragen. Mir wurde sofort bei der Platzierung der App geholfen, da ich Sonderwünsche hatte. Schnelle zuverlässige Bearbeitung. DIe App ist einfach zu bedienen. Super toll für Shop Inhaber, die verschiedene Lieferzeiten ihrer Produkte haben.

Quirksmith

Jun 13, 2025  on Shopify

Been using this app for a few years. The experience is seamless. Has the ability to create Estimated delivery date rules based on product, region, pincodes etc. Serves all our use cases. The team is super responsive and has very high levels of ownership. Highly recommend this app

Jeans4you.shop

Jun 09, 2025  on Shopify

The Delivery Date app has been a fantastic addition to our store. It’s super fast, user-friendly, and way more efficient compared to other delivery date apps we've used. It helps our customers choose their preferred delivery date with ease, improving the overall shopping experience. A special thank you to Jay from the support team—he’s been incredibly helpful and responsive whenever we've needed assistance. His support has made setup and customization a breeze. Highly recommended for any store that needs a reliable delivery date solution!

The Word of Love

Jun 03, 2025  on Shopify

The app has a clean design and integrates seamlessly into our product pages. It was working perfectly and when a small issue came up, the support team was quick to respond and very helpful. I really appreciate how professional and friendly the support was throughout. Highly recommend this app to any store owner looking to enhance the customer experience with clear delivery expectations!

East Blue Fashion

Jun 03, 2025  on Shopify

Absolutely excellent from the very beginning. I've had this app for a while now, and it's by far the best one out there. It offers a wide range of customization options and tools, allowing it to seamlessly integrate with your theme—and it looks stunning once everything is set up just right. The pricing is fair, and even the premium plan offers great value for what you get. What truly sets this app apart is the outstanding support. Jay has been incredibly responsive, and every request has been handled quickly and professionally.

THEBLACKWARDROBE.COM

Jun 02, 2025  on Shopify

Highly recommended. Very easy to install - However if you have issues editing the app, don't hesitate to contact the team. They're super helpful and kindly patient, plus they reply fast! I had issues editing the app for my shopify and they really helped me to adapt the app to my theme.

OAT Home

May 31, 2025  on Shopify

Had some teething issues but Jay was super helpful and got the fixes done really quickly. Its fantastic and really good app! Super easy to understand and create templates and quite granular which is helpful if wanting to select different messaging for different products both in and out of stock. Some features in there too that look good but I don't need right now. Really pleased and the response time after coming across an issue with out of stocks not appearing on variants was rapid. Jay went straight into Shopify & sorted within minutes and even helped config the messaging to where I wanted it to show on the page. Excellent and the best service I've received from any app to date.

Pro Gym Essentials

May 15, 2025  on Shopify

SB Estimated Delivery Date ETA is a fantastic app! Super easy to use and set up — everything was intuitive right from the start. What really impressed me was the excellent customer support, even on the free plan. They were quick, helpful, and friendly. Highly recommend this app if you want to give your customers a clear and professional delivery estimate.

CASA LOTUS

Apr 30, 2025  on Shopify

Very good app! Solved a customer pain in a simple way! Lovely customer service as well! Quickly replied our messages.

Tippytoad

Apr 25, 2025  on Shopify

We were using another Estimated Delivery app for over a year when, suddently it stopped displaying in the shopping cart. After contacting their support, we were informed there was nothing they could do and recommended we find another estimated delivery app. That's when we found SB Estimated Delivery Date ETA. We were having some problems getting this app to display the way we wanted it to in the shopping cart, so we reached out to their support team. The SB support team did what we asked them to do and the Estimate Delivery Date is displaying perfectly! The only reason we are giving this app 4 stars instead of 5 stars is the face that if a customer edits their product after adding to the cart, when they return to the cart, the Estimated Delivery Date is not showing. SB support said it has to do with the app we are using for product personalization. We are reaching out to that app to see if they can address the problem. We would recommend this app to anyone looking for a great estimated delivery app.

Textilfarm

Apr 15, 2025  on Shopify

Excellent customer service! My issue was resolved quickly, and they were very helpful throughout the process. It’s clear that they truly care about their users. Special thanks to Jay for the fast and professional assistance – it was a pleasure communicating with him. Thank you for the support, I can highly recommend this team!

Probably Preppy

Apr 15, 2025  on Shopify

This app is great. Provides great info to customers regarding shipping times and is completely customizable for your needs. Support is great too.

Trentik

Apr 15, 2025  on Shopify

I would recommend this app to others due to the ease of use as well as their extremely helpful customer service! They assisted me with an issue I had and it was fixed within minutes!

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