Endear CRM and Clienteling

Develop by Endear

$60-$300

/ Month

14 Days Free Trial

Drive sales and retention with a CRM and clienteling app.

Personalized campaigns

Live chat integration

Performance analysis

Customer data organization

Curate products

Lookbook sales

Insight reporting

About Endear CRM and Clienteling

Launched Mar 19, 2019

Built by Endear

Address

4 E 72nd St, New York, NY, 10021, US

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Description

Drive sales and retention with an all-in-one CRM and clienteling app.

Endear is a retail CRM and clienteling platform built to grow sales and strengthen customer relationships. Organize customer data, send personalized email & SMS campaigns, and analyze outreach, store, and team performance across channels. Plus, Endear Stories let you curate and share personalized products to drive clicks and conversions. And with live chat built-in, you can engage online shoppers instantly to drive loyalty and increase cart size.

See all your customer data under one roof with our powerful retail-first CRM.
Build and automate text & email campaigns using pre-built templates.
Let customers browse, add to cart, and buy directly from your custom lookbooks.
Track how outreach converts into sales with built-in insights and reporting.
Enjoy Endear onboarding and training with dedicated resources and support team.

Introduction Video

Pros

Comprehensive CRM designed specifically for retail
Ability to organize and manage customer data effectively
Supports personalized email and SMS campaigns
In-depth analysis of outreach, store, and team performance
Ability to create and share personalized product lookbooks
Built-in live chat for instant customer engagement
Training and onboarding support provided
Continuous platform evolution with frequent new features
Positive customer reviews highlighting seamless integration and supportive team

Cons

Potential complexity for new users unfamiliar with CRM systems
Limited information on pricing and scalability for different business sizes
Possible dependency on regular updates and new feature rollouts
May require dedicated personnel for effective utilization of all features

Rating And Reviews

SMYTHE

Apr 19, 2024 on Shopify

Endear has been pivotal in developing our clientelling strategy for our retail stores. The team is extremely helpful and goes the extra mile to ensure the integration is seamless. It is also great to see how the platform is continuously evolving and adding new features!

Roller Rabbit

Mar 25, 2024 on Shopify

We've utilized Endear at our business for a number of years and it has become an integral part of our ecosystem. Our retail staff across all our stores utilize it daily as a means for more personal, interactive communication with our customers and it has become not just an important selling tool, but one of the few direct conversations we can have with our customers. Highly recommend for CRM/clientelling etc.

The Great Eros

Jun 30, 2023 on Shopify

As a small business, the personalized communication Endear facilitates to clients combined with the streamlined interface and analytics is a gamechanger. We’ve been able to take our analog client book and modernize it with Endear. This allows us to reach customers at scale while continuing to provide a warm and personalized experience. The analytics have helped us track where our marketing dollars are going and it’s clear that Endear drives sales to our website and in store shop.

Brent Wallace

Apr 10, 2023 on Shopify

Wow, as an FYI, there are multiple limits on your products like "Length of Title" must be 50 characters or less. That alone ruled out using 80% of my inventory! Also the introductory $60/mo plan is virtually useless, the $144 isn't much better. Oh and I forgot to mention that there are NO changes, modifications, etc unless you go to the Pro Plan. Good luck, had to pass on what seemed to be a decent app.

Wrabyn

Sep 28, 2022 on Shopify

Endear makes maintaining and growing our client relationships a breeze. The technology is always improving and they are open to feedback and continuously working to make the app better to use. We love being able to keep on top of client concerns with the follow ups you can set and use the creative lookbooks to help promote events and push clients to our website.

Judith Bright

Apr 05, 2021 on Shopify

Endear has increased our sales via customer outreach over 50%. Their customer service answers every question quickly and the navigation of there website is very comprehendible. The best CRM platform for retail.