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SAP Emarsys logo

SAP Emarsys

Develop by Emarsys Team
Free plan available

Omnichannel Customer Engagement, Accelerate Business Outcomes

Data-driven insights
Automated personalization
Omnichannel engagement
Predictable growth
Cross-channel campaigns
Customer lifecycle management
Fast onboarding
1 Reviews
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About SAP Emarsys

Launched Sep 15, 2020

Categories

Analytics Marketing analytics Marketing - Other Sales analytics

Built by Emarsys Team

Email :

plussales@emarsys.com

Address

Kossuth Lajos utca 7-9., Budapest, 1053, HU

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

The SAP Emarsys Customer Engagement Platform trusted by leading brands.

Together, Shopify Plus and SAP Emarsys enable marketers with commerce engagement tactics across channels to engage and convert online and mobile browsers into repeat customers. The integration unifies your customer, product and sales data to create a single customer view and deliver relevant content and personalized offers to encourage repeat purchases and grow your customer loyalty.

Together, Shopify Plus and SAP Emarsys enable marketers with commerce engagement tactics across channels to engage and convert online and mobile browsers into repeat customers. The integration unifies your customer, product and sales data to create a single customer view and deliver relevant content and personalized offers to encourage repeat purchases and grow your customer loyalty. more
  • Onboard data and channels to deploy cross-channel campaigns quickly.
  • Build trusted, loyal and lasting customer relationships with every interaction.
  • Make smart, quick decisions with data-driven insights and analytics.
  • Drive predictable and profitable growth throughout the customer lifecycle.
  • Get up and running within days with our Certified App.

Pros

  • Automates highly personalized and engaging omnichannel customer experiences
  • Fast and easy onboarding without needing development resources
  • Connects products, customers, orders, web behaviors, and Shopify events seamlessly
  • Deploys cross-channel campaigns quickly
  • Helps build trusted, loyal, and lasting customer relationships with every interaction
  • Provides data-driven insights and analytics for smart, quick decision-making
  • Facilitates predictable and profitable growth throughout the customer lifecycle
  • Certified App ensures rapid setup, getting up and running within days

Cons

  • Primarily targeted and optimized for fast-growing e-commerce brands on Shopify Plus
  • May require time to learn and maximize the use of extensive features effectively
  • Potential dependency on the integration quality and Shopify's ecosystem
  • Limited information on the long-term scalability and performance under high usage volumes
  • May have a learning curve for users not familiar with data-driven marketing platforms

Top Helpful Reviews

AMR Hair & Beauty

Sep 25, 2024  on Shopify

Here are the most important bullet points from our experience with Emarsys and why you shouldn't use it at any cost if you are on Shopify: 1- the most important reason is that Emarsys-Shopify integration is broken and doesn't work as expected, of course, they don't accept this fact but you can see it in the data management dashboard in Emarsys itself. My client has been on Emarsys for about 3 years and they charged my client with all the onboarding costs, but when I joined them about 6 months ago nothing was working correctly. and from that time with all my follow-ups with their team they couldn't solve the very basic problems that we have (for instance, the number of orders in Shopify and Emarsys didn't match) 2- They charge you with so much extra costs as onboarding and etc, and hook you with a yearly contract, so you can't get rid of them easily when you understand their platform doesn't work for Shopify. and then they threaten you to engage the legal team and money collection companies. 3- Emarsys support is drastically slower than the normal support in the industry. while so many companies answer your chat support in 10 minutes, it's normal if you get the first response from the Emarsys support team after a week and it's the same process and timing for each time you answer their messages. overall it's a disaster to deal with their support. I'm the number one Emarsys freelancer on Upwork and I've been working with this platform for more than 5 years, and it's extremely disappointing to see how they perform on the biggest E-commerce platform on the globe. Hope this review helps you to choose your marketing platform smarter and don't fall in Emarsys trap.

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