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Customer reviews: Orderly Emails ‑ Templates App

Reviews (518)

Overall rating
4.9

What Merchants Think

The "Orderly Emails ‑ Templates App" is generally well-received by merchants for its beautiful, easy-to-use templates and outstanding customer service. Users appreciate the app’s ability to enhance their communication with customers through customizable email templates. Its seamless integration and the responsive, helpful support team contribute significantly to its positive reception.

Key Strengths

  • Beautiful and professional-looking templates
  • Ease of customization and editing
  • Seamless integration with Shopify emails
  • Outstanding customer service and support team
  • User-friendly interface and intuitive design

Common Concerns

  • Lack of compatibility with Shopify Marketing Automations
  • The perceived high price for email templates
  • Monotonous process of copying templates to Shopify
  • Limited variety beyond color and typography differences in templates
  • Initial installation issues and expectations around template quantity

Final Thoughts

Overall, "Orderly Emails ‑ Templates App" is highly regarded for its aesthetic and functional benefits in enhancing Shopify emails. The app's ease of use and exceptional customer support make it a valuable tool for many merchants, despite some concerns about compatibility and pricing. It remains a recommended choice for store owners seeking to improve their email communications.

Deichbrise-Onlineshop

Sep 24, 2025  on Shopify

Using Orderly for quite a time now. Easy to handle and great & quick support! Specially Lauro helped me out very well, specially with fixing issues. If you want easy templates to customize easy without developer, can definetly recommend it!

Bedankjes.nl

Sep 19, 2025  on Shopify

great app to make sure your emails looks the way you want them to be. Very helpful and fast customer service.

220-Electronics

Sep 03, 2025  on Shopify

We used the New York theme to make our emails look polished and refined. The template manager makes it a snap to edit and update the look and feel of your messages. The emails look so much better than the default Shopify ones. The app is easy to use, and the email messages can be updated quickly. The support was excellent, with quick and efficient responses and assistance. I have used this app on a couple of Shopify stores and will continue to use it on new ones as and when needed.

Huisje van Katoen

Sep 02, 2025  on Shopify

Ik heb deze app net gekocht en geïnstalleerd. Het werkt heel fijn, makkelijk in te richten en als je vragen hebt dan is support er voor je. Blij mee :-)

LAND Leather Goods

Aug 29, 2025  on Shopify

Fantastic product and support. Any time you message them they seem to answer within minutes and extremely helpful.

Glowperk

Jul 30, 2025  on Shopify

Previously, we chose not to leave a review as a gesture of goodwill, but after the false accusations and lies made by Sarah against our company, we feel compelled to respond. First, all Shopify apps include a “Plans” page. From this page, you can either switch to another plan or cancel your current one if only a single plan is available. Canceling a plan does not mean using the app for free — it means the app will stop functioning once the billing period ends. Second, while nearly all Shopify apps offer monthly options, this app pushes users into a yearly plan. Even if that’s the company’s business decision, requiring customers to manually set calendar reminders just to avoid renewal is unreasonable. No reminder emails are sent as the renewal date approaches, which seems intentionally designed to make users forget — and by the time you realize, the annual fee has already been charged. Third, the email templates provided by the app are not compatible with Shopify’s native marketing automations. Fourth, the customer support team is unaware of several key issues and provides incomplete answers. Fifth, email templates must be copied and pasted manually, one by one — there is no automation or bulk transfer process. If Sarah or any team member from this company wishes, we can provide even more negative experiences. The company is clearly exploiting a market gap — since few apps support customized email templates for Shopify, they are taking advantage of the lack of competition.

Escentual

Jul 23, 2025  on Shopify

Good customisation features, making it easy to customise emails. It's simple to update, and the customer support is fast, efficient, and genuinely helpful.

hello82.shop

Jul 22, 2025  on Shopify

Highly recommend this app. I was especially impressed by their quality customer support. They even turned down my offer to provide additional payment to them for their above and beyond support. They were fast, responsive and very knowledgeable.

Sensero Lingerie Store

Jul 18, 2025  on Shopify

We have been using the app for a few years now. But how good a collaboration is... well you see when things don't go so well. We recently encountered a problem and the team was very patient with our requirements and the problem was solved. Thanks guys!

Gourmondo Cafe & Catering

Jul 17, 2025  on Shopify

We’ve been incredibly impressed with José and the FORSBERG+two team for their outstanding customer service and support. They responded quickly to our service ticket regarding OrderlyEmails and our custom template code, and their assistance was both effective and efficient. Their attention to detail and commitment to resolving our issue made a big difference — thank you for the excellent support!

Walnut

May 20, 2025  on Shopify

Love - love - love this app. I set up a nicely-designed template once -- years ago now! Anytime I need to update with the latest Shopify or ShopCash code, or change the offers/content, I just re-export the code and cut-and-paste. They did a lot of thoughtful things to make this as fast and easy as possible, like a shortcut button to the exact right Shopify screen, plus a regular "footer" content that automatically updates across all emails at once.

TASCHEN

May 16, 2025  on Shopify

We were looking for an app to help us update our Shopify email templates, and we’re so glad we found Orderly Emails! The templates are clean and incredibly easy to customize, but the best part is the support team. We needed assistance with some customizations, and the team was extremely responsive and helpful throughout. We're very happy with the service and would highly recommend it to anyone looking to revamp their email templates and make them more on-brand.

Nostrand Sports

May 09, 2025  on Shopify

Amazing product and even better team behind it. Had a unique case where we needed some customization based on conditional logic and their team was able to guide us all the way from start to finish. Highly recommend them if you want a beautifully designed email template and one that can be tailored to your business needs.

CaratBlanc

Apr 22, 2025  on Shopify

Hard to give a good review. Their templates are amazing, but its been over a year now for them to fix the abandoned checkout automation. Which is still not working as they refuse to give it priority.

Bitamino's • vitamin gummies

Mar 31, 2025  on Shopify

I am a customer of Forsberg+two for years now. I love how the converted the standard Shopify confirmation email into a work of art - that is enticing and actually contributes to the positive anticipation that a customer should have while receiving a purchase. Will recommend.

Rocksolid Audio

Mar 14, 2025  on Shopify

The emails dont work with shopify's new workflow system but the company doesn't tell you that. They Misinform you and also tell you they are working on adding that support and then do nothing and take your money. The customer support is terrible. After trying to contact them about the ETA of the added support they blanked me several time. just not responding. Then they cancelled my subscription without my prior confirmation leaving me completely high and dry with all my email notifications. This company appears to be full of idiots including the owner Bjorn whos only issue was that fact i called one of his staff an idiot for what they had done. Failing to realise the gravity of anything his staff had done prior to cause such an outburst. Avoid the headache avoid this app like the plague. be warned

Kate's Kitchen

Mar 01, 2025  on Shopify

Super easy app to work with & navigate. Support is super too , Lauro sorted my issue out in no time.

viDeli - einfach guter Wein

Feb 27, 2025  on Shopify

I’m absolutely thrilled with OrderlyEmails! This app makes it incredibly easy to design professional and beautifully formatted email templates for Shopify. What impressed me the most was the excellent customer support – I had a specific question about using Liquid code in the order confirmation email, and the team responded super fast with the perfect solution. The combination of user-friendly design, great customization options, and top-notch support makes this app a must-have for any Shopify store. Highly recommended!

Vassalli

Feb 19, 2025  on Shopify

amazing app, and even more super amazing customer service, Oscar is best and i couldnt be more happier! thank you!!!

LOADEDSHOP.net

Feb 14, 2025  on Shopify

Awesome dedicated team of serious Shopify-Jedi's, not sure, but I think David is both a Jedi and a Ninja, if that's possible! Anyway, they respond quickly and solve the issues in the best possible way. Thank you for all your help

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