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Customer reviews: Orderly Emails ‑ Templates App

Develop by Shopify

Reviews (594)

Overall rating
4.8

What Merchants Think

The "Orderly Emails ‑ Templates App" is generally well-received by merchants for its beautiful, easy-to-use templates and outstanding customer service. Users appreciate the app’s ability to enhance their communication with customers through customizable email templates. Its seamless integration and the responsive, helpful support team contribute significantly to its positive reception.

Key Strengths

  • Beautiful and professional-looking templates
  • Ease of customization and editing
  • Seamless integration with Shopify emails
  • Outstanding customer service and support team
  • User-friendly interface and intuitive design

Common Concerns

  • Lack of compatibility with Shopify Marketing Automations
  • The perceived high price for email templates
  • Monotonous process of copying templates to Shopify
  • Limited variety beyond color and typography differences in templates
  • Initial installation issues and expectations around template quantity

Final Thoughts

Overall, "Orderly Emails ‑ Templates App" is highly regarded for its aesthetic and functional benefits in enhancing Shopify emails. The app's ease of use and exceptional customer support make it a valuable tool for many merchants, despite some concerns about compatibility and pricing. It remains a recommended choice for store owners seeking to improve their email communications.

Hero Displays

Nov 18, 2025  on Shopify

Merry Co.

Oct 21, 2025  on Shopify

It's sadly not ready for prime time. The good: - Service is great. - Simple and easy to use. The bad: - Every template must be manually copy and pasted into Shopify. - Editing one template edits all, no way to override to "Just edit this on this template". So a signoff greeting on one edits to all. Extremely time consuming. - Images, specifically headers, always have errors. I tried multiple times and it ALWAYS has errors. Support team also does not exactly know why. We've spent hours reuploading, editing, just to have images work and randomly pop back up with issues hours or days later without warning. An issue if you like to have a cohesive brand image without errors. - No confidence in reliability: we always have to check the images in the images and multiple times they REVERT to previous images and options. It's beyond frustrating. - Limited width options, you are center justified and fairly restrictively. - Limited spacing options for text and elements. - No real padding options. - Limited layout options, no realistic ways to add columns. - No optimization options for mobile. - No color saver, so if you have backgrounds or colors the color picker does not have specific history of colors. You have to have a list of HEX codes. Overall it's an extremely dulled down builder that is more focused on simplicity and ease of use and it drastically hinders your ability to edit. This would be okay if it actually worked as intended, but its full of bugs, unknown errors, and content issues that is unacceptable for this level of restriction.

CaratBlanc

Apr 22, 2025  on Shopify

Hard to give a good review. Their templates are amazing, but its been over a year now for them to fix the abandoned checkout automation. Which is still not working as they refuse to give it priority.

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