Extremely helpful and knowledgeable. I don't know what I would have done without it. Thank you soooo much for your help!

Their programing is messed up. Cannot order a new template without renewing the current one. I am not paying $198.00 just to get the same newer template without errors. Customer service was zero help. You have to cont them to have logos replaced or removed.

Super easy to use and customize to match my brand. Saved me hours of work and looks great :) Customer support was super fast and helpful too!

Orderly are so fantastic, I've never received such great customer service from a company. We were having some technical issues with uploading imagery, and Lauro went above and beyond to help upload the imagery for us. So friendly and so speedy, was such a huge help at a very stressful time! In addition to their customer service, the app itself is phenomenal, with excellent customisation options. Our Shopify emails now perfectly match our Klaviyo emails, and are so beautifully on brand. I couldn't recommend Orderly enough. Thank you so so much!

Using Orderly for quite a time now. Easy to handle and great & quick support! Specially Lauro helped me out very well, specially with fixing issues. If you want easy templates to customize easy without developer, can definetly recommend it!

great app to make sure your emails looks the way you want them to be. Very helpful and fast customer service.

We used the New York theme to make our emails look polished and refined. The template manager makes it a snap to edit and update the look and feel of your messages. The emails look so much better than the default Shopify ones. The app is easy to use, and the email messages can be updated quickly. The support was excellent, with quick and efficient responses and assistance. I have used this app on a couple of Shopify stores and will continue to use it on new ones as and when needed.

Ik heb deze app net gekocht en geïnstalleerd. Het werkt heel fijn, makkelijk in te richten en als je vragen hebt dan is support er voor je. Blij mee :-)

Fantastic product and support. Any time you message them they seem to answer within minutes and extremely helpful.

Previously, we chose not to leave a review as a gesture of goodwill, but after the false accusations and lies made by Sarah against our company, we feel compelled to respond. First, all Shopify apps include a “Plans” page. From this page, you can either switch to another plan or cancel your current one if only a single plan is available. Canceling a plan does not mean using the app for free — it means the app will stop functioning once the billing period ends. Second, while nearly all Shopify apps offer monthly options, this app pushes users into a yearly plan. Even if that’s the company’s business decision, requiring customers to manually set calendar reminders just to avoid renewal is unreasonable. No reminder emails are sent as the renewal date approaches, which seems intentionally designed to make users forget — and by the time you realize, the annual fee has already been charged. Third, the email templates provided by the app are not compatible with Shopify’s native marketing automations. Fourth, the customer support team is unaware of several key issues and provides incomplete answers. Fifth, email templates must be copied and pasted manually, one by one — there is no automation or bulk transfer process. If Sarah or any team member from this company wishes, we can provide even more negative experiences. The company is clearly exploiting a market gap — since few apps support customized email templates for Shopify, they are taking advantage of the lack of competition.