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Customer reviews: Trustoo Pop ups, Email Popups

Develop by Channelwill

EcomSend is a powerful Shopify app designed to streamline email marketing for eCommerce stores. This review covers its features, pricing, and user experiences to help merchants decide if it fits their needs.

Reviews (7,104)

Overall rating
5

What Merchants Think

Merchants have expressed overwhelmingly positive feedback about "EcomSend Pop Ups, Email Popups." Users appreciate the app’s ease of use, efficiency, and comprehensive features. The customer support team is frequently highlighted for its quick, friendly, and helpful service, enhancing user experience and setup process further. Overall, merchants find the app to be a highly effective and reliable tool for boosting email subscriptions and enhancing customer engagement.

Key Strengths

  • Exceptional customer support: quick responses and efficient service.
  • Ease of use with a user-friendly interface.
  • Free to use with no hidden charges.
  • Comprehensive customization options for popups.
  • Effective in increasing email subscriptions and boosting conversions.
  • Seamless integration with Shopify and compatibility across devices.
  • Brand removal option available even on free version.

Common Concerns

  • Limited template options for some users.
  • Desire for more advanced customization options without needing CSS knowledge.
  • Some users desire additional features like timer settings for popups.

Final Thoughts

EcomSend Pop Ups, Email Popups is highly recommended by users for its simplicity, rich feature set, and robust customer support. It proves to be a game-changer for merchants seeking to enhance their online marketing efforts through effective email capture and customer engagement strategies. With its free offering and easy-to-navigate setup, it stands out as a valuable tool for Shopify store owners.

Mystery Ranch UK

Jul 04, 2024  on Shopify

Excellent app. So easy to use, nice clean design. And the customer service is top notch. Wish every app provider were this slick.

Dapper Essentials

Jul 04, 2024  on Shopify

promising app for Shopify entrepreneurs who are looking to grow their email and SMS marketing lists using popups.

Badan Collective

Jul 03, 2024  on Shopify

Super easy to use! I wish they could figure out a way to offer unique codes for free shipping for only domestic orders. It's not clear if those who will receive the free shipping code will be based in the US or not, so if they get this code, it will be almost useless to the customer if they are based elsewhere. But the rest of the app is so easy and intuitive to set up!

Tranquil Arts

Jul 02, 2024  on Shopify

Very kind and helpful... sort of strange that they have humans on shift for customer support but ok.

NicolaJaneCreates

Jun 30, 2024  on Shopify

Great so far, lets you select the country you want the pop up to show in and apply to which most other apps charge you to do!

Blumie

Jun 30, 2024  on Shopify

I like thats its completely free even though it has such a high functionality. Overall a good app to have for all different kinds of pop ups.

Deller

Jun 30, 2024  on Shopify

very great customer support. I like the free popups that you can add to your store. No complaints about this app!

OtterZzz

Jun 30, 2024  on Shopify

I recently started using this app and have found it to be incredibly helpful and easy to use. The interface is intuitive, making it simple to navigate. What impressed me the most is the quick and responsive customer support. I highly recommend this app.

Elakitch Shop

Jun 28, 2024  on Shopify

I've had a fantastic experience with EcomSend Pop Ups and Email Popups. The tools are intuitive, user-friendly, and have significantly boosted my email capture rate. The customization options are excellent, allowing me to create pop-ups that perfectly match my store’s branding. Additionally, the support team has been outstanding, especially Mig. Mig has been incredibly helpful, prompt, and friendly, ensuring all my questions were answered and providing valuable insights. I highly recommend EcomSend for anyone looking to enhance their email marketing efforts. Thank you, Mig, and the entire support team for your exceptional service!

MushroomTown

Jun 27, 2024  on Shopify

Install was simple, support was extremely fast in responding (less than a minute) to help remove branding. The setup is straightforward and intuitive, I'd recommend this.

Shop Haus Of Maeve

Jun 27, 2024  on Shopify

Best experience! It was very easy to walk through. I had a couple questions, so I used the chat box which someone replied immediately. Mig was fantastic!

YOTAER

Jun 25, 2024  on Shopify

This is the best pop-up app I have ever used. Their design is great and their customer service is very responsive.

Happy Hydrate

Jun 24, 2024  on Shopify

This app is great, easy to use and great support team. we have seen our sign up rate increase 10X since implementing.

Vintage Poster Masterpieces

Jun 24, 2024  on Shopify

Was surprised that they dont even have the very basic email form option to add Optional Questions. Like I've always added to my email forms for the past 15 years, the extra question, "Your Interests". And no one at this company thought of that?? I guess being free, I shouldn't complain. But it makes the App usless for my needs, free or not.

Capy

Jun 24, 2024  on Shopify

For a free app that monetizes in other ways (app referrals, etc.) this is the perfect app for adding a newsletter / subscriber popup to your shopify store. We're a newer shop (open 3 months) and finding well-built and well-supported apps like this for cheap or free is a godsend, given how much missing basic functionality shopify has on its platform. EcomSend Popups has plenty of customizability to get you off the ground as a new shop and I don't expect I'll need to "upgrade" to a more robust popup subscriber tool or product for a long time to come. FWIW I've implemented a popup on my home page and collection pages, then a separate "reminder" popup on the cart page. I've averaged about 3% on the homepage/landing page popup and 30% on the cart page popup. Marry this with the free Shopify email automations and you can get some decent and reasonable starter email automation campaigns up and running in no time. The support is also super responsive and helpful. Thanks!

Avó Teté - Wine Shop

Jun 24, 2024  on Shopify

The app is super usefull and easy to set up. Special thanks to Mig who was outstanding while helping me to set-up the app. Would recommend 10/10

Superior Badge

Jun 23, 2024  on Shopify

Loving this so far! Mig helped to take off the powered by Ecom at the bottom and now it looks very on brand and professional.

Elysian Luxury

Jun 23, 2024  on Shopify

It's 5:30AM Eastern US and they are STILL RESPONDING IN UNDER ONE MINUTE. Literally what better can customer service get lol.

Up Glad

Jun 23, 2024  on Shopify

Customer service is 10/10! Had no idea what I was doing and Kelly was patient enough to guide me through the entire process.

thebasicproduct

Jun 22, 2024  on Shopify

Mig was quick to respond and helped me with other queries i have when setting up. Appreciate the quick response on a weekend. Thanks!

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