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Customer reviews: Webgility x QuickBooks Online

Develop by Webgility

Reviews (944)

Overall rating
4.9

What Merchants Think

Overall, merchants express a high level of satisfaction with "Webgility x QuickBooks Online." The app is commended for its integration capabilities, ease of use, and time-saving features. Many users have highlighted excellent customer service and technical support as key benefits. However, there are a few concerns regarding specific functionalities that some users feel could be improved.

Key Strengths

  • Excellent customer service and technical support, often praised for being responsive and helpful.
  • Robust and seamless integration between Shopify and QuickBooks Online.
  • Intuitive and user-friendly interface.
  • Effective onboarding process with thorough guidance.
  • Significant time savings in accounting and administrative tasks.
  • Ability to automate data syncing, reducing manual entry errors.

Common Concerns

  • Occasional syncing issues, especially with platforms like Amazon.
  • Desire for faster data loading times to improve accessibility to QuickBooks during processing.
  • Lack of support for certain features like exchange rate posting on foreign transactions.
  • Need for further integration capabilities such as pushing items from QuickBooks to Shopify.
  • Some features may not work as expected without extensive customer support interaction.
  • Specific third-party service integration limitations, e.g., certain payment processors.

Final Thoughts

"Webgility x QuickBooks Online" is well-regarded for streamlining and enhancing accounting processes, especially for ecommerce platforms like Shopify. The app's integration capabilities and customer service quality are frequently highlighted as top strengths. While there are some areas for improvement, particularly in syncing and expanded functionality, the app remains a valuable tool for businesses seeking to optimize their bookkeeping and inventory management.

Underwater Wonders

Oct 23, 2024  on Shopify

I have been using Webgility now for several months and have been very impressed with the whole process. It is an incredibly robust software that was eliminated a great amount of administrative work with creating products in both QBO and Shopify and syncing prices across the two platforms. I have been working with Prerit for onboarding and subsequent follow up sessions and it has been such a pleasure. He is incredibly patient, professional, thorough and knowledgeable. The team is very open and responsive to feedback for suggested improvements and I am hopeful that my suggestions will be put into place. Currently, items can only be created in Shopify and "pushed" into QBO. I would also like to be able create items in QBO and "push" them into Shopify. My business often creates items in both areas and it would be a time saver to know that regardless of where they are created, they will be able to sync up.

2phito

Oct 22, 2024  on Shopify

The platform syncs smoothly and the onboarding process was also smooth with Prerit Agrawal.

Red Bay Coffee

Oct 20, 2024  on Shopify

David Pond helped us with our implementation for years. We had a hard time implementing multiple times with no fault on Webgility, but rather because we didn't set-up our items and settings correctly. Yet him and Webgility took their time to make sure we were set-up correctly and once we went live, automation was seamless with no issues. We are currently using QBO for this integration but also used Webgility when we operated in Netsuite. Webgility's team was a big help, worked with us during transitions regardless of what accounting system we were using at the time but now that we operate in QBO, utilizing Webgility once again was an obvious choice. Great application and support through the years.

Gear Envie

Oct 16, 2024  on Shopify

I recently had the opportunity to implement QuickBooks Sync by Webgility, and I must say it has been a game changer for my business. The integration between my eCommerce platform and QuickBooks has never been smoother, thanks to this powerful tool. The onboarding process was particularly impressive. Saad Q. guided me through every step with patience and professionalism. He took the time to understand my specific needs and ensured that the setup was tailored to my business requirements. Saad's expertise made the transition seamless, and I felt supported throughout the entire process. The functionality of QuickBooks Sync by Webgility is robust; it automates the syncing of orders, inventory, and customer data, which has significantly reduced manual entry errors and saved me countless hours. The interface is user-friendly, making it easy to track everything in one place. Overall, I highly recommend QuickBooks Sync by Webgility to anyone looking to enhance their accounting processes and improve efficiency. Special thanks to Saad Q. for his exceptional support during onboarding! Mark C. Director of Operation Gear Envie, Inc.

TRUECOLOR WHOLESALE

Oct 15, 2024  on Shopify

I've been working with webgility service since 2021 and this app reduce a lot of paper work for me. I had to make QB invoice based on online sales everyday and now Webgility do all those jobs. It works very good. Satisfied with their tech support team as well.

Patricia Sone

Oct 14, 2024  on Shopify

An excellent and easy way to sync Shopify with Quickbooks and keep inventory and orders in sync!

Hill Marine

Oct 06, 2024  on Shopify

Good service

U-Glove

Sep 30, 2024  on Shopify

Great Customer Service & Great Applications!!!!!!! Customer Service is fantastic here. I've had nearly immediate respond with anything I've asked about.

Wedding Collectibles

Sep 24, 2024  on Shopify

Highly recommend using Webgility. If you have multichannel fulfilment needs it is your one stop shop to bring everything together.

Battle Toss

Sep 17, 2024  on Shopify

Fantastic app! We cannot run our business without it. Customer Service is outstanding. Highly recomend it! The experience with QB and Webgility is impressive after it is all synched.

CIRCUIT BREAKER SUPERSTORE®

Sep 16, 2024  on Shopify

My review is for the onboarding that I just completed. David P. was professional, polite, and thorough. I really liked working with him. Regarding the app itself, I am really liking the potential of what I see so far and I expect that I will end up loving what it will do for me

The VacDaddy

Sep 16, 2024  on Shopify

So happy to finally get this integration working and so far the Webgility team has been wonderful. There is still work to be done but we have had amazing support from their team as they help us transition through this.

Indie Lee

Sep 16, 2024  on Shopify

The step by step instructions were helpful to reinstall the extension, but I needed to have support dial in to fix my problem. As soon as he did I was all set!

My Store

Sep 09, 2024  on Shopify

Prerit Agrawal was amazing.. He answered all my questions and was very patient. Thank you for having an onboarding representative that is so kind, especially when it is intimidating using a new product..

Honey Truck Co

Aug 18, 2024  on Shopify

We starting using this app to sync Shopify orders with Quickbooks. The support we have gotten from the Webgility team has been great. Would highly recommend to anyone who might need this for their bookkeeping.

Momday

Aug 14, 2024  on Shopify

Kshitij, Sagar, and Faizan did a lot of customization for our system for a unique scenario where we use Shopify and Stripe. We have a custom configured solution that now allows us to auto reconcile our payouts in QBO. The team is super smart and capable. Thanks guys.

Flying Unicorn Wholesale

Jul 30, 2024  on Shopify

Wow! Excellent customer service! I did not expect to have such a thorough and patient experience with a Shopify App developer, but the team at Webgility did an amazing job with actively reaching out & assisting with connecting my Shopify Advanced store to my Quickbooks Online account. They walked me through each feature of their platform and ensured that I knew all the ways that I can automate and sync features between the two platforms. The only small issue I have (unrelated to on-boarding process) is that I use Authorize.net as my payment processor (not Shopify Payments or PayPal because I sell "high-risk" items), so that's the only thing I will need to manually track. They assured me that they are actively working to implement this feature now, and anyone using Shopify Payments/PayPal should not have an issue with this. Luckily, I'm only selling B2B at the moment & not using Authorize.net much for sales (mostly manual ACH payments with payment link emailed from QB). 5/5 review from the amazing on-boarding experience & available support for ongoing questions.

Lands Collection

Jul 01, 2024  on Shopify

Is an amazing product. Great functionality back and forth between the two platforms. Highly recommend.

Daystar Distributing

Jun 16, 2024  on Shopify

Has been extremely helpful with resolving a recurring issue with syncing to Quickbooks online!

My Store

Jun 16, 2024  on Shopify

Excellent product. Faizan helped with onboarding and it was a breeze. This will save us hours per week by removing manual accounting processes.

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