Although there was a slight hiccup in the beginning, it was soon resolved. Credit to Lauretta for her assistance. Would continue to use this service.

I am highly impressed with the responsiveness of easyship customer service. They are very friendly and helpful when we need them. Our customers are also very happy with our shipping results so far!

This is the only real usable shipping software for companies. There are so many options for both domestic but most importantly international. Many shipping software don't have Fedex as an option, you have to add your own account. Fedex has a new shipping option, International connect plus that is so affordable and quick. (Fedex only allows this if you have your own account if you ship 30k worth of packages a year.) None of my customers say that there are additional brokerage fees yet. The userface is really easy to use. You can do bulk edits very easily. You can merge same destination shipments (shopify does not let you do that, you need an app). There is a feature that lets you automatically add insurance. You can create a manifest. You can track the packages easily and ask for a refund for the label and insurance claims, and when you process the labels the custom forms populate with the shipping labels. On my computer the software lags extensively, and there are printer issues that emerged, as in the software would not populate shipping labels and if it did it would not be formatted correctly. I was told to use a different browser and that did fix the printer issue. Dhl is much cheaper on shopify, sometimes as much as $20 and shopify offers free DHL pickup with the purchase of the label. The really cool feature is what your customers see at checkout. They will see 3 options, cheap, middle, and quickest/most expensive. Then, your international customers will also see what they will pay in taxes and duties. That feature was on my site for the first 2 years. Then, it wasnt. I contacted easyship and they said it was shopify, I contacted shopify and they said it was easyship. I was on a grandfathered plan for both of them and after the hassle and 2 years, i decided to upgrade both plans and that still did not solve it. The onboarding process was great. Mine was years ago so not sure how it is now. This is a great software, there are issues and sometimes they are fixed and sometimes they are not. But compared to other shipping software this is really great.

Daniel was great! I accidentally disconnected us when I refreshed the page. Thank you for your help Daniel. Easy Ship support is always so great!

Your pricing model is insane. $70 for multi box shipment, and you STILL charge per label for bring my own carrier? The integration still failed as well. I tried to close my account that was created 30 minutes ago and got a message about "outstanding balance". I never shipped anything, just started the "free trial", what balance??

The platform is simple and easy to use. And the rates are better than any other option I've found online - and I did A LOT of research. Extremely beneficial for Australian business with needs to ship to and from the US.

Great experience solving an edge case with Emily and the tech support team. They went above and beyond to figure out what was my problem and solving it within a day. Having been using easyship for almost a year now and really loving the platform and service.

Very happy with Easyship. Brilliant company to use for anyone shipping International parcels (or within the UK). Fab customer service and very easy to set up on the website. Customers can select a preferred shipping method, with or without taxes/duties etc. Always quick and responsive to any contact. Can't fault Easyship in any way.

Easyship has been providing us with shipping solutions for over five years now. The platform is user-friendly and integrates seamlessly with various e-commerce sites. Shipping rates are customized for each parcel, which is especially valuable for handling non-standard cargo. The intuitive dashboard offers a comprehensive overview of all shipments, tracking information, and delivery statuses. Over the years, Easyship has simplified many procedures to be more customer-friendly, like making the insurance claims process very intuitive (though thankfully, these cases are rare). The customer support team is responsive and helpful, with special thanks to our customer success manager, Chris, who is our main point of contact for any customizations or improvements we need. If you want to make your shipping logistics easy and efficient, Easyship is definitely the right platform to choose.

I made a test door-to-door shipment with this company on february, 16 from US to Mexico. Delivery time was specified 6-8 working days. After more than month of waiting my package I thought that I need to forget about my package but unexpectedly I received it after 46 days, on april 4th. Better is later than never.

Once innovative with excellent customer service, but now nowhere close to that. The interface is clumsy and confusing, and they seem focused on making your life difficult to enforce their $49/month plan. I would have never imagined that printing an A6 format in 2024 would require a $49/month subscription. These guys are simply out of touch with their market since late 2022, based in the US and totally in the clouds. You'd be better off using Interparcel, FastCourier, etc., which offer direct plugins and don't charge monthly fees to print an A6. Oh, and as a new addition since 2023: customer service is now hiding behind the fact that the courier doesn't offer live tracking. Basically, despite having tracking, if you use the normal service, Easyship will not help you anymore if the package isn't delivered. For that, they've created an extra service at an extra cost. It's very fishy, and in the end, they offer less than the normal carrier directly. Finally, don't bother insuring your package, as their insurance team in the US is dedicated to taking weeks to answer you and fully involved in doing everything not to pay the claim... I assume the insurance company being in the US doesn't care too much about Australian Consumer Rights.

I would definiely recommend not to use. They charge you for basic features other softwares offer for free. They incentivize you with a 30$ credit if you connect your shopify store but you don't actually receive the credit. Support is literally non-existent. Sent 3 messages only got 1 reply 3 days later.

Degraded quality of platform, and MIA chat support for 3+ year account. Easyship at the beginning of my ecom startup was great, had supportive account reps and overall chat support was great (shoutout to Tracie Harper, 10/10 chat agent). Over the past year, I noticed lots of admin changes which lead to huge changes to support and overall the reach with my account. Every week there would be some issue caused with an order being misplaced, improper address verification, and lots and lots of fees being tagged onto my account due to incorrect address validation done in communication with Shopify and Easyship. Recently, I decided to give up on this platform and exercise my options for a dedicated carrier account. Fortunately, I was provided with one and made the right decision to shift my logistics over to Shipstation and Zonos fulfillment. Both platforms have had nothing but great feedback, and these platforms are progressing in such a great way that I am at the point of hopping away. Easyship was once an "easy" platform, but they have become so difficult to work with that I would recommend new small businesses to use Shipstation as your 3rd party fulfillment. Shipstation support is tremendously better and they are quick to respond to you. I am not at a massive scale but being respected still by a platform like Shipstation shows they care. Do not use this app, stay away and go to Shipstation for domestic and use Zonos for international orders!

What a waste of our time and money. They offer cheap shipping to the customer and no support when the couriers they have partnered with lost products.

We've been using Easyship for 10 years. We highly recommend it to any business looking to reach customers worldwide cost-effectively. The platform continuously improves in terms of UI, features, and solutions that bring you closer to your customers. After so many years, we are still impressed to be able to ship worldwide from multiple warehouses anywhere we are, with a simple click of a button. The effort to deliver your creation to the final customer is definitely underrated. Easyship is a bold statement, but they keep their word.