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Customer reviews: Easyship ‑ All in One Shipping

Develop by Shopify

Reviews (308)

Overall rating
4.2

What Merchants Think

Merchants have mixed feedback about "Easyship ‑ All in One Shipping." Some appreciate its user-friendly platform and helpful customer support, which aids in managing shipping logistics efficiently. However, others express frustration over unexpected fees, poor communication, and support issues, indicating room for improvement in service consistency and transparency.

Key Strengths

  • User-friendly interface and easy setup on e-commerce platforms like Shopify.
  • Wide selection of couriers with competitive international shipping rates.
  • Efficient features such as automated package selection algorithms and integration with Shopify for packing inserts and customs forms.
  • Positive customer service experiences, especially for users on upgraded plans.
  • Useful shipping options displayed at checkout, including taxes and duties for international orders.

Common Concerns

  • Unexpected overcharges and additional courier fees not disclosed at checkout.
  • Inconsistencies with support responses and delayed communication.
  • Difficulties in addressing API and integration issues with couriers like UPS and DHL.
  • Lack of transparency on required upgrades for Shopify features and subsequent customer support challenges.
  • Reports of errors and bugs within the system that occasionally disrupt operations.

Final Thoughts

"Easyship ‑ All in One Shipping" offers a comprehensive solution for shipping needs with its intuitive design and useful features. It's particularly beneficial for businesses seeking international shipping solutions. However, its overall reception is marred by concerns over unexpected costs and support challenges. While some users have had exceptional experiences, consistency in customer service and transparent pricing practices are areas needing attention for broader merchant satisfaction.

Atlas Sporting Dog Supply

Oct 31, 2025  on Shopify

**Update** We are very impressed with easy ship's live virtual customer support. In about 20 minutes they were able to fix our issue and get us on the right track. We are glad to have our shipping working the way that we want it now. This APP does NOT WORK. I am a small business and purchasing this app has caused me nothing but problems. Customer service is not helpful NOR will they refund you for their poor product. Do not purchase this app if you want one that will actually work. It has either overcharged or undercharged on every single shipment I have used it with.

Smootheeze

Oct 21, 2025  on Shopify

great customer service. They helped resolve an issue quickly that was caused not by them but by a server outage at USPS that made shipments load funny.

Airetage

Oct 20, 2025  on Shopify

xnor Shop

Oct 16, 2025  on Shopify

Super einfach Sendungen mit easyship in die USA zu senden!

SKINDIAMOND

Oct 13, 2025  on Shopify

Chaithanya has the most outstanding communication skills with a sincere desire to assist. Thank you Easyship for providing me with such a high standards

FoCSample

Oct 09, 2025  on Shopify

Easy to use and powerful functions.

4U2Heal

Oct 06, 2025  on Shopify

Neha Roy was a good person to talk too, help was there and everything was nice and smooth! Prices are also better then shopify themself atleast form what ive seen, its worth a look!

Rosso Coffee Wholesale

Oct 03, 2025  on Shopify

So far very good platform with competitive rates. Easy to use!

BlackVue Direct

Sep 24, 2025  on Shopify

Mogupets

Sep 22, 2025  on Shopify

have been using easyship for years. always reliable and quick to response and thank you Pooja for verifying our account

merchandise4mature

Sep 20, 2025  on Shopify

SRUTHI IS PROFESSIONAL AND HELPFUL

The Bag Creature

Sep 18, 2025  on Shopify

Thank you sunanda for the fast response for the cancel issues

Stirling Timepieces

Sep 16, 2025  on Shopify

Support is great, especially Naveen who was very helpful

Knives and Stones

Sep 10, 2025  on Shopify

easy to use, and most importantly the support is very timely and effecient.

Home Spa Outlet LLC

Sep 05, 2025  on Shopify

MJ@TreasureHearts Toys & Collectibles

Sep 05, 2025  on Shopify

Anup Kumar is an excellent staff. He is kind and took ownership and responsibilities of the entire issue. Strong sense of assurance and I’m very satisfied with the final result!

FLEXWOLF

Sep 04, 2025  on Shopify

Easyship is the best shipping platform hands down. Their customer service is top notch, way better than anyone else. Overall it’s an amazing choice!

The Airhood

Sep 04, 2025  on Shopify

Homefront Community

Sep 03, 2025  on Shopify

TCGMart Express

Aug 26, 2025  on Shopify

I initially found some of the settings in the Easyship app a bit confusing, but the customer support chat team was incredibly helpful and guided me through everything step by step. Their responsiveness and professionalism made the setup process much smoother, and I really appreciate their assistance. Overall, the app itself is fantastic — it’s very well-designed, user-friendly, and has all the features needed to manage international shipping efficiently. I’m extremely satisfied and would highly recommend Easyship to anyone looking to streamline their shipping operations.

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