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Customer reviews: Easyship ‑ All in One Shipping

Develop by Easyship

Reviews (285)

Overall rating
4.3

What Merchants Think

Merchants have mixed feedback about "Easyship ‑ All in One Shipping." Some appreciate its user-friendly platform and helpful customer support, which aids in managing shipping logistics efficiently. However, others express frustration over unexpected fees, poor communication, and support issues, indicating room for improvement in service consistency and transparency.

Key Strengths

  • User-friendly interface and easy setup on e-commerce platforms like Shopify.
  • Wide selection of couriers with competitive international shipping rates.
  • Efficient features such as automated package selection algorithms and integration with Shopify for packing inserts and customs forms.
  • Positive customer service experiences, especially for users on upgraded plans.
  • Useful shipping options displayed at checkout, including taxes and duties for international orders.

Common Concerns

  • Unexpected overcharges and additional courier fees not disclosed at checkout.
  • Inconsistencies with support responses and delayed communication.
  • Difficulties in addressing API and integration issues with couriers like UPS and DHL.
  • Lack of transparency on required upgrades for Shopify features and subsequent customer support challenges.
  • Reports of errors and bugs within the system that occasionally disrupt operations.

Final Thoughts

"Easyship ‑ All in One Shipping" offers a comprehensive solution for shipping needs with its intuitive design and useful features. It's particularly beneficial for businesses seeking international shipping solutions. However, its overall reception is marred by concerns over unexpected costs and support challenges. While some users have had exceptional experiences, consistency in customer service and transparent pricing practices are areas needing attention for broader merchant satisfaction.

Ask & Embla Marketing

Aug 01, 2025  on Shopify

I had the absolute pleasure of working with Pooja for the setup of our Easyship account, and I couldn't be more grateful for her assistance. From the very beginning, Pooja demonstrated exceptional knowledge of the platform and guided us through every step with clarity and precision. What truly stood out was her immense patience—no matter how many questions I had or how detailed the requirements were, she remained calm, courteous, and incredibly helpful throughout. Her ability to explain complex features in a simple, understandable manner made the entire process smooth and stress-free. Pooja is a true asset to the team, and her professionalism, responsiveness, and deep expertise made a significant difference in getting everything set up efficiently. I wholeheartedly recommend her to anyone needing support with Easyship or logistics in general. Thank you, Pooja, for your outstanding support!

Marine Plus Aquariums

Jul 28, 2025  on Shopify

Amazing integration with Shopify and live shipping. It's the easiest platform I have used so far to connect to my Shopify store without needed Add-ons. Everything works quickly and product chnges within Easyship update in real time on my website for live shipping updates. Having 3 options for customers to choose at checkout is also great. Live rates have been spot on with my Australia Post My Business App aswell.

شبح

Jul 09, 2025  on Shopify

Good job

JJ Industries UK Ltd.

Jul 01, 2025  on Shopify

great support & good rates with lovely integration, one less headache for our days!

Auralis Crystal Store

Jun 30, 2025  on Shopify

Been using them for over a month now. Nice prices and good service. I had a problem with 1 package out of about 50 sent and Lauretta from the CS team worked with me over more than 2 weeks to resolve the problem and also to help me get a refund for that package. I have and will highly recommend them.

Filippo Loreti

Jun 27, 2025  on Shopify

Henda's Law

Jun 17, 2025  on Shopify

Great support via online help! Friendly and helpful customer service agent - keep her!

Happy Plugs

Jun 02, 2025  on Shopify

Pooja was exceptional in assisting with my concern. He event went an extra mile by sending a follow up and making sure everything has been resolved. He is a great at his job and providing a world-class service. Kudos to you, Pooja! :)

Tudung People Singapore (TudungPeople Int. Pte. Ltd)

May 19, 2025  on Shopify

We’ve had a great experience using Easyship! I really appreciate the wide range of shipping options available—it makes it so much easier to find the best rates and delivery times for our customers. Their platform is user-friendly, and their customer service has been consistently responsive and helpful whenever we’ve needed support. Highly recommended for businesses looking to simplify their shipping process!

One for Pets

May 19, 2025  on Shopify

easy to use

FastWasch

May 13, 2025  on Shopify

good

Ducati Sydney

May 11, 2025  on Shopify

Owlkrown

May 09, 2025  on Shopify

Neha and Monika were outstanding, exceptionally patient, professional, and incredibly helpful throughout the entire setup process. They provided clear, step-by-step guidance that made everything much easier to navigate. While the initial setup can be a bit challenging, the level of support offered by the EasyShip team, especially during the 14-day trial period, proved to be absolutely essential. Their assistance made a real difference.

Nivada Grenchen

May 08, 2025  on Shopify

Your Shiny Clothes

May 06, 2025  on Shopify

After installing the app I had a few issues with trying to pay for my shipment. Anup explained to me what the issue was and guided me what to do. Anup also answered a few more questions I had with confidence and in a quick fashion. Very impressed with Anup's support!!

floruisse

May 06, 2025  on Shopify

good customer service

Deathly smooth

May 06, 2025  on Shopify

amazing customer support and lot of options and features

Loud Minds

May 03, 2025  on Shopify

Amazing customer service - prompt and helpful!

Reverieluxe

Apr 26, 2025  on Shopify

Anup was so helpful I wouldn't have been able to do this without his help.

FIED

Apr 17, 2025  on Shopify

Kind service, convenient delivery!

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