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Customer reviews: Easyship ‑ All in One Shipping

Develop by Easyship

Reviews (459)

Overall rating
4.3

What Merchants Think

Merchants have mixed feedback about "Easyship ‑ All in One Shipping." Some appreciate its user-friendly platform and helpful customer support, which aids in managing shipping logistics efficiently. However, others express frustration over unexpected fees, poor communication, and support issues, indicating room for improvement in service consistency and transparency.

Key Strengths

  • User-friendly interface and easy setup on e-commerce platforms like Shopify.
  • Wide selection of couriers with competitive international shipping rates.
  • Efficient features such as automated package selection algorithms and integration with Shopify for packing inserts and customs forms.
  • Positive customer service experiences, especially for users on upgraded plans.
  • Useful shipping options displayed at checkout, including taxes and duties for international orders.

Common Concerns

  • Unexpected overcharges and additional courier fees not disclosed at checkout.
  • Inconsistencies with support responses and delayed communication.
  • Difficulties in addressing API and integration issues with couriers like UPS and DHL.
  • Lack of transparency on required upgrades for Shopify features and subsequent customer support challenges.
  • Reports of errors and bugs within the system that occasionally disrupt operations.

Final Thoughts

"Easyship ‑ All in One Shipping" offers a comprehensive solution for shipping needs with its intuitive design and useful features. It's particularly beneficial for businesses seeking international shipping solutions. However, its overall reception is marred by concerns over unexpected costs and support challenges. While some users have had exceptional experiences, consistency in customer service and transparent pricing practices are areas needing attention for broader merchant satisfaction.

Uncle Mike's Outdoors and More!

Apr 09, 2025  on Shopify

Easy to install, use, and great for price comparisons. highly recommend this app!

ENTLER

Mar 20, 2025  on Shopify

Easyship is the best! We ship expensive fragile chandeliers all over the world in a wide range of box sizes and circumstances. Our Shopify store is fully integrated and I set all of it up myself.

VECTOR350

Mar 18, 2025  on Shopify

While I'm still uncertain if this app will meet my needs right now, the customer service representative in the Easyship chat provided me with satisfactory assistance and answered all of my questions.

Equilibrium Tuning, Inc.

Mar 16, 2025  on Shopify

We had been using another developer's paid product for over a year, and it seemed to only trend worse over time. After several reports of abandoned carts due to shipping errors, I had to take action as that developer had poor communication skills (no responses to emails, unavailable when ringing phones). Enter Easyship. As the name implies, it really is! We have two warehouse locations in different countries, with different region-specific carrier rate accounts. A few simple rules, and with a test profile, we were test-shipping error-free, with ACCURATE rates. The level of confidence I have in this product vs. the competitor's is VERY high.

UniqTrio

Mar 13, 2025  on Shopify

We've been happy to work with Easyship so far. We can choose from different possible rates and it works like clockwork.

Nomad Watch Works Intl

Mar 12, 2025  on Shopify

easy to manage all shipping. customer support also very helpful

Humble Lamb

Mar 05, 2025  on Shopify

Love this service; it's saving me thousands on international shipping.

There, Elsewhere

Feb 28, 2025  on Shopify

Concisely works for saving in favor of online merchants Easy to set up and manage the app on various online shopping platform using one click predefined integration method the more you use the app, the more you save the money Above all, customer assistance is excellent Especially thanks for Chaithanya Poojary who assisted me to solve my issues for a long time

Spero London

Feb 25, 2025  on Shopify

Best shipping rates so far, and very convenient to use.

Vemzy

Feb 20, 2025  on Shopify

Very intuitive easy to use interface and great support team when you need them. I had an issue with notifications for pickups and Neha Roy from the support team went out of her way to find me the resolution! The onboarding call last week was very helpful as well. I tried Shipstation and Veeqo as well but easyship beats them handsdown with their customer centric approach

AWA Studios

Feb 05, 2025  on Shopify

Easyship has been a reliable and dedicated partner in our fulfillment operation.

Tumbleweed Bicycle Co.

Feb 04, 2025  on Shopify

Daphne was most helpful in correcting a back end glitch that prevented a label from being printed.

BOOGIE BOUGIE

Jan 27, 2025  on Shopify

Great integration and customer support (if you're on the upgraded version).

PVS Automotive

Jan 13, 2025  on Shopify

good customer service

Clothing Addict

Jan 06, 2025  on Shopify

Excellent customer service and great shipping solutions. The platform is so easy to use offering great quotes that help us keep shipping costs under control. The customer service team is highly professional, always prompt and incredibly supportive. They always do their best to find solutions whenever we encounter difficulties, making us feel genuinly valued as customers. If you are looking for a platform with excellent support and competitive rates for international deliveries, I recommend Easyship

72 Smalldive

Jan 05, 2025  on Shopify

Silla Designs

Jan 01, 2025  on Shopify

The customer support chat, specifically Naveen, was very helpful. Thank you again.

Amelie Jewelry

Dec 16, 2024  on Shopify

excelent.

ToneBomb Custom Guitar Parts

Dec 16, 2024  on Shopify

Great support getting our stores connected. And the rates are great too.

Shop Mandai

Dec 16, 2024  on Shopify

Advisor Pooja is helpful and resourceful

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