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Customer reviews: Easyship ‑ All in One Shipping

Develop by Easyship

Reviews (459)

Overall rating
4.3

What Merchants Think

Merchants have mixed feedback about "Easyship ‑ All in One Shipping." Some appreciate its user-friendly platform and helpful customer support, which aids in managing shipping logistics efficiently. However, others express frustration over unexpected fees, poor communication, and support issues, indicating room for improvement in service consistency and transparency.

Key Strengths

  • User-friendly interface and easy setup on e-commerce platforms like Shopify.
  • Wide selection of couriers with competitive international shipping rates.
  • Efficient features such as automated package selection algorithms and integration with Shopify for packing inserts and customs forms.
  • Positive customer service experiences, especially for users on upgraded plans.
  • Useful shipping options displayed at checkout, including taxes and duties for international orders.

Common Concerns

  • Unexpected overcharges and additional courier fees not disclosed at checkout.
  • Inconsistencies with support responses and delayed communication.
  • Difficulties in addressing API and integration issues with couriers like UPS and DHL.
  • Lack of transparency on required upgrades for Shopify features and subsequent customer support challenges.
  • Reports of errors and bugs within the system that occasionally disrupt operations.

Final Thoughts

"Easyship ‑ All in One Shipping" offers a comprehensive solution for shipping needs with its intuitive design and useful features. It's particularly beneficial for businesses seeking international shipping solutions. However, its overall reception is marred by concerns over unexpected costs and support challenges. While some users have had exceptional experiences, consistency in customer service and transparent pricing practices are areas needing attention for broader merchant satisfaction.

Nutrigeek

Mar 06, 2025  on Shopify

JUUK

Dec 02, 2024  on Shopify

I've used Easyship (and their affiliated warehouse for inventory management and fulfilment) for a few years now and overall, it's a good combination as a small business owner. They drastically reduce the time spent on fulfilment so that I can focus on other parts of the business. While they offer favourable rates on most couriers due to their volume, if you're often using your local postal services, this will cost quite a bit more than doing it yourself because they don't offer discounts, and Easyship's margins will add to that cost. But for the time saved, plus the ability to offer my customers 3 shipping options each time (cheapest, fastest and best value), it's a no-brainer for me to continue using this service. There have been hiccups along the way but most of the time (as I'd expect from all companies who offer global shipping), their support is quick and efficient.

Moonbeak Candles.llc

Nov 21, 2024  on Shopify

My honest opinion. I used this app at first because it seems easier and more reliable. it was working fine with a few issues here and there. when you ship hazardous items it doesn't mention it on the label at all so you can have problems without realizing(Its my first time so I had no idea), and when you ship international using certain carriers it doesn't give you the full list of the things you need or that are okay. for example it doesn't tell you that FedEx needs you to buy their boxes only, that they will use the wrong label size and weight you had for your previous box and put it on the new one. result is you pay insane custom fees for the wrong label when you didn't do anything wrong :) beware. the support was decent. sometimes you get someone useful sometimes not. most of the time I sent emails and didn't get answers back. the only time they worked hard was to tell me to change my review if they fixed the issue which is why I'm writing this. Lauretta. S.Vaas helped me with my FedEx issue and refund therefore I'm giving this review 4 stars just because of her. for the general experience i would give 2 stars at best.

Rigorer Singapore

Sep 24, 2024  on Shopify

Shipping with Easyship is hassle free. have been using Easyship for years.

Maha Yu Yi Pte Ltd

Sep 17, 2024  on Shopify

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