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Customer reviews: Easyship ‑ All in One Shipping

Develop by Easyship
<h3>What Merchants Think</h3> <p>Merchants have mixed feedback about "Easyship ‑ All in One Shipping." Some appreciate its user-friendly platform and helpful customer support, which aids in managing shipping logistics efficiently. However, others express frustration over unexpected fees, poor communication, and support issues, indicating room for improvement in service consistency and transparency.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy setup on e-commerce platforms like Shopify.</li> <li>Wide selection of couriers with competitive international shipping rates.</li> <li>Efficient features such as automated package selection algorithms and integration with Shopify for packing inserts and customs forms.</li> <li>Positive customer service experiences, especially for users on upgraded plans.</li> <li>Useful shipping options displayed at checkout, including taxes and duties for international orders.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Unexpected overcharges and additional courier fees not disclosed at checkout.</li> <li>Inconsistencies with support responses and delayed communication.</li> <li>Difficulties in addressing API and integration issues with couriers like UPS and DHL.</li> <li>Lack of transparency on required upgrades for Shopify features and subsequent customer support challenges.</li> <li>Reports of errors and bugs within the system that occasionally disrupt operations.</li> </ul> <h3>Final Thoughts</h3> <p>"Easyship ‑ All in One Shipping" offers a comprehensive solution for shipping needs with its intuitive design and useful features. It's particularly beneficial for businesses seeking international shipping solutions. However, its overall reception is marred by concerns over unexpected costs and support challenges. While some users have had exceptional experiences, consistency in customer service and transparent pricing practices are areas needing attention for broader merchant satisfaction.</p>

Reviews (456)

Overall rating
4.3

What Merchants Think

Merchants have mixed feedback about "Easyship ‑ All in One Shipping." Some appreciate its user-friendly platform and helpful customer support, which aids in managing shipping logistics efficiently. However, others express frustration over unexpected fees, poor communication, and support issues, indicating room for improvement in service consistency and transparency.

Key Strengths

  • User-friendly interface and easy setup on e-commerce platforms like Shopify.
  • Wide selection of couriers with competitive international shipping rates.
  • Efficient features such as automated package selection algorithms and integration with Shopify for packing inserts and customs forms.
  • Positive customer service experiences, especially for users on upgraded plans.
  • Useful shipping options displayed at checkout, including taxes and duties for international orders.

Common Concerns

  • Unexpected overcharges and additional courier fees not disclosed at checkout.
  • Inconsistencies with support responses and delayed communication.
  • Difficulties in addressing API and integration issues with couriers like UPS and DHL.
  • Lack of transparency on required upgrades for Shopify features and subsequent customer support challenges.
  • Reports of errors and bugs within the system that occasionally disrupt operations.

Final Thoughts

"Easyship ‑ All in One Shipping" offers a comprehensive solution for shipping needs with its intuitive design and useful features. It's particularly beneficial for businesses seeking international shipping solutions. However, its overall reception is marred by concerns over unexpected costs and support challenges. While some users have had exceptional experiences, consistency in customer service and transparent pricing practices are areas needing attention for broader merchant satisfaction.

ENTLER

Mar 20, 2025  on Shopify

Easyship is the best! We ship expensive fragile chandeliers all over the world in a wide range of box sizes and circumstances. Our Shopify store is fully integrated and I set all of it up myself.

Equilibrium Tuning, Inc.

Mar 16, 2025  on Shopify

We had been using another developer's paid product for over a year, and it seemed to only trend worse over time. After several reports of abandoned carts due to shipping errors, I had to take action as that developer had poor communication skills (no responses to emails, unavailable when ringing phones). Enter Easyship. As the name implies, it really is! We have two warehouse locations in different countries, with different region-specific carrier rate accounts. A few simple rules, and with a test profile, we were test-shipping error-free, with ACCURATE rates. The level of confidence I have in this product vs. the competitor's is VERY high.

Lush Fabrics

Mar 10, 2025  on Shopify

Naveen has been so helpful and the only person who has been able to help us with an ongoing issue for 5 days. Very happy with the service from him. Thanks

There, Elsewhere

Feb 28, 2025  on Shopify

Concisely works for saving in favor of online merchants Easy to set up and manage the app on various online shopping platform using one click predefined integration method the more you use the app, the more you save the money Above all, customer assistance is excellent Especially thanks for Chaithanya Poojary who assisted me to solve my issues for a long time

Vemzy

Feb 20, 2025  on Shopify

Very intuitive easy to use interface and great support team when you need them. I had an issue with notifications for pickups and Neha Roy from the support team went out of her way to find me the resolution! The onboarding call last week was very helpful as well. I tried Shipstation and Veeqo as well but easyship beats them handsdown with their customer centric approach

Smiley Honey

Jan 30, 2025  on Shopify

I like the platform - but very frustrating dealing with them. Buyer beware - save yourself some and explore other options as well. Service is a frustrating process, especially that the service is located in India, seems to cause issues with time zones when we needed support, as emails or chats are not responded to until sometime later. When you do get support, it is nothing more than an email linking to a generic article or a video - which does not cover the issue or resolve your problem. UPS Billing is an issue, now rates increased, or not available as before, plus additional booking and pick-up fees, which do not show up until you have to ship, which was a nasty surprise. The onboarding team and support team also not on the same page, when onboarding and sale is made, some functions work, then afterward when this does not, support would say that this function never existed or API problems... Can be a great product, just hope they sort this out. Time will tell but shop around.

Clothing Addict

Jan 06, 2025  on Shopify

Excellent customer service and great shipping solutions. The platform is so easy to use offering great quotes that help us keep shipping costs under control. The customer service team is highly professional, always prompt and incredibly supportive. They always do their best to find solutions whenever we encounter difficulties, making us feel genuinly valued as customers. If you are looking for a platform with excellent support and competitive rates for international deliveries, I recommend Easyship

SEEDFUL Store

Jan 01, 2025  on Shopify

Terrible and scandalous. They will charge you far more than quoted, bring you some charges from weeks ago, topping up the charges you already paid. They will charge your card without telling you. Watch out for hundreds of pounds charges put on your card. Always blaming the couriers for their additional charges due to weight checks etc. The app works fine but their practices are scandalous.

JUUK

Dec 02, 2024  on Shopify

I've used Easyship (and their affiliated warehouse for inventory management and fulfilment) for a few years now and overall, it's a good combination as a small business owner. They drastically reduce the time spent on fulfilment so that I can focus on other parts of the business. While they offer favourable rates on most couriers due to their volume, if you're often using your local postal services, this will cost quite a bit more than doing it yourself because they don't offer discounts, and Easyship's margins will add to that cost. But for the time saved, plus the ability to offer my customers 3 shipping options each time (cheapest, fastest and best value), it's a no-brainer for me to continue using this service. There have been hiccups along the way but most of the time (as I'd expect from all companies who offer global shipping), their support is quick and efficient.

Needlejig Tattoo Supply

Dec 02, 2024  on Shopify

This APP was working pretty well for well over a year and then started sending us UPS overcharges weekly for multi package shipments. Some times more than double what the APP had quoted us. This caused us to lose money on a number of orders and when we contacted Easyship they insisted that it was not their responsibility and requested detailed pictures of packages that had left our building weeks before in oder to file a claim. They then wanted us to recreate the packages and send them pictures wasting time and materials on our end. They say that it is up to the courier to have the final say. Even when they can check the system and see that we had shipped two packages and printed two labels they allow UPS to come back and bill for four packages. There is a serious communication issue between this platform and the UPS API and when pressing the chat agent to speak with someone in management my request fell on deaf ears. I am sure that I can not be the only customer having this issue so I would assume that Easyship has no real interest in resolving the problem and is simply going to rely on the fine print in their agreement so point the finger at UPS and continue to allow them to bill in excess of the services rendered. In all honesty you should keep shopping for a shipping APP and skip this one entirely. They have somehow managed to not allow Google reviews of their company. That alone tells you something.

Ridewave Bikes

Nov 28, 2024  on Shopify

I worked late last night until about 12 am and signed up for a trial account with them before going to sleep. During registration, I filled in my details, including our business address in Australia and my mobile number. Their team called just a few minutes after I signed up around midnight, which made my dog bark loudly and woke up my baby, who cried for hours. It was ridiculous since they didn’t even check the time zone before calling.

Moonbeak Candles.llc

Nov 21, 2024  on Shopify

My honest opinion. I used this app at first because it seems easier and more reliable. it was working fine with a few issues here and there. when you ship hazardous items it doesn't mention it on the label at all so you can have problems without realizing(Its my first time so I had no idea), and when you ship international using certain carriers it doesn't give you the full list of the things you need or that are okay. for example it doesn't tell you that FedEx needs you to buy their boxes only, that they will use the wrong label size and weight you had for your previous box and put it on the new one. result is you pay insane custom fees for the wrong label when you didn't do anything wrong :) beware. the support was decent. sometimes you get someone useful sometimes not. most of the time I sent emails and didn't get answers back. the only time they worked hard was to tell me to change my review if they fixed the issue which is why I'm writing this. Lauretta. S.Vaas helped me with my FedEx issue and refund therefore I'm giving this review 4 stars just because of her. for the general experience i would give 2 stars at best.

Save A Heart

Nov 18, 2024  on Shopify

Extremely poor customer service. Absolutely do not recommend. First of all, the app does not inform you that you need to upgrade to Shopify Pro or Advanced to be able to use features on their app (the courier fees showing up on your website). You find this out after paying for the app. I contacted support to receive a refund because this was the only reason I downloaded the app and they refused to refund me even though I had just signed up and have not and will not use any features on the app. I will be contacting my bank for my money back but everyone be aware of this if you are thinking of downloading.

Toronto Rock Athletics Inc.

Nov 14, 2024  on Shopify

This looks like a good app for shipping but it will require you to be on the Shopify Advanced or Plus in order to use the calculated rates at checkout.

Middle Things

Nov 14, 2024  on Shopify

Really Really bad, software looks easy to use has plenty of bugs and issues here and there that you will discover on the long term. Our current issue is that DHL shipments will never work in DDP mode. So end customers will always be charged for taxes whatever terms you select (DDU / DDP) . Please BE AWARE that if you have an issue, the dev team will never fix it.

TRMNL

Oct 30, 2024  on Shopify

I tried a couple other solutions (Shippo, Stamps) before learning about Easyship. Both apps sucked. Like they were built in a weekend by someone who has never shipped anything. Then I tried Easyship. They integrate very well with Shopify, creating packing inserts to help me pick + pack. The app also has a “Rules” feature that makes it very easy to drag/drop logic like “if this order value, add insurance.” Or “if this country, always choose this courier.” Effortless. Like coding your own logistics solution without any code. And I especially enjoy the package algorithm. If you provide the correct dimensions and weights of each product inside Shopify Admin, Easyship will automatically choose the right box for you. Including from your own collection of boxes. Brilliant. I am very happy with Easyship’s product and fast support (<60 seconds live chat, phone). Check them out!

Grounded Revival

Oct 28, 2024  on Shopify

While the platform can be challenging to use at times, the support makes up for it. They are very willing to help with various shipping challenges and also give support when shipping to a new location.

REVAGI

Oct 27, 2024  on Shopify

Although there was a slight hiccup in the beginning, it was soon resolved. Credit to Lauretta for her assistance. Would continue to use this service.

Apollo Automation

Oct 17, 2024  on Shopify

I am highly impressed with the responsiveness of easyship customer service. They are very friendly and helpful when we need them. Our customers are also very happy with our shipping results so far!

Bill and Becky Wilde Pickups

Oct 16, 2024  on Shopify

This is the only real usable shipping software for companies. There are so many options for both domestic but most importantly international. Many shipping software don't have Fedex as an option, you have to add your own account. Fedex has a new shipping option, International connect plus that is so affordable and quick. (Fedex only allows this if you have your own account if you ship 30k worth of packages a year.) None of my customers say that there are additional brokerage fees yet. The userface is really easy to use. You can do bulk edits very easily. You can merge same destination shipments (shopify does not let you do that, you need an app). There is a feature that lets you automatically add insurance. You can create a manifest. You can track the packages easily and ask for a refund for the label and insurance claims, and when you process the labels the custom forms populate with the shipping labels. On my computer the software lags extensively, and there are printer issues that emerged, as in the software would not populate shipping labels and if it did it would not be formatted correctly. I was told to use a different browser and that did fix the printer issue. Dhl is much cheaper on shopify, sometimes as much as $20 and shopify offers free DHL pickup with the purchase of the label. The really cool feature is what your customers see at checkout. They will see 3 options, cheap, middle, and quickest/most expensive. Then, your international customers will also see what they will pay in taxes and duties. That feature was on my site for the first 2 years. Then, it wasnt. I contacted easyship and they said it was shopify, I contacted shopify and they said it was easyship. I was on a grandfathered plan for both of them and after the hassle and 2 years, i decided to upgrade both plans and that still did not solve it. The onboarding process was great. Mine was years ago so not sure how it is now. This is a great software, there are issues and sometimes they are fixed and sometimes they are not. But compared to other shipping software this is really great.

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