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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,491)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Isso Faz Bem Shope

Apr 13, 2024  on Shopify

Gostaria de parabenizar a Dsers pelo excelente serviço que presta como suporte. Impressionante. Colaboradores super engajados, comprometidos, proativos, rápidos, atenciosos, agem como se fossem amigos dos parceiros. Sei que estamos pagando pelo serviço, mas vocês vão além. Hoje minha experiência foi com o ISAK. Fantástico. Parecia que a loja era dele...sentimento de dono ao extremo. Espero que Deus me abençoe e eu prospere nesse projeto da minha loja e se isso acontecer, gostaria de visitar a Dsers, tamanho o ecantamento que causaram nestes primeiros contatos. Que Deus possa abençar cada dia mais o (s) dono (s) da companhia e seus funcionários. Abraços. Célio Oliveira

Nova Goods Co

Apr 13, 2024  on Shopify

Sandy was outstanding if This customer service was the best I have ever received in my life and I also work in the customer service field and it gets draining and annoying, but Sandy was very patient with me and guided me through the entire process. This was hands down the best service I have received for any customer service rep 10 stars for you Sandy you're the best <3

ZephCoffee

Apr 12, 2024  on Shopify

I sent a message and got an immediate response from Sandy, I did not even have time to click away from my tab because I thought it would take some time before I got a response. Anyways, I had a pressing concern about how payments were processed as this is my first experience with dropshipping and all the logistics overwhelmed me but Sandy answered all my questions in detail. Incredible response team and got great help. Customer service is top notch.

Tudo Shop

Apr 12, 2024  on Shopify

Sylvia attended to me very well and quickly asked for all the requirements to resolve my problem, she was super kind and agile, she managed to help me correct a wrong configuration that was hiding my orders. Thank you very much and excellent service!

Bling Paris

Apr 12, 2024  on Shopify

Many thanks to Irene for helping me solve my problem, very professional, polite and quick to reply, thanks again! Dsers assistance is absolutely perfect!

Dort Shop

Apr 12, 2024  on Shopify

Ao entrar em contato com o suporte fui atendido pela Irene, a qual se mostrou muito atenciosa e dedicada a solucionar meu problema. O qual rapidamente foi solucionado sem complicações, com uma ótima experiência na plataforma. Obrigado DSers, e obrigado Irene!

GeMos.

Apr 12, 2024  on Shopify

Many thanks to Aimee in customer service for the incredibly fast and smooth assistance I received. Honestly, it took barely 10 minutes for my issue to be resolved. THANK YOU!

Decapay

Apr 12, 2024  on Shopify

Gostaria de expressar minha sincera gratidão pela incrível assistência que recebi no suporte ao cliente e ajuda feita pela Isla durante o processo de compra e envio do meu produto. A Isla foi extremamente prestativa e eficiente em responder às minhas perguntas e resolver quaisquer problemas que surgiram. A atenção aos detalhes e a prontidão em ajudar foram notáveis e contribuíram significativamente para uma experiência de compra suave e satisfatória.

Apse Shoes e accessories

Apr 12, 2024  on Shopify

Bom dia estava com problema no meu pedido, e a Marry me ajudou muito bem super atenciosa e prestativa . só tenho a agradecer

Prime Outlet

Apr 12, 2024  on Shopify

App EXCELENTE e o suporte é ótimo, com adendo a atendente Alice que é muito capacitada e RÁPIDA. Recomendo 100%

La Boutique du Crochet

Apr 12, 2024  on Shopify

For now everything of Dsers does what I'm ask for. Even when I needed assistance, they are fast and effective. Very good Support team!

Hubblys

Apr 12, 2024  on Shopify

Lennon customer support was fast and efficient. Thank you to him Im going to have my shop running in no time

AuraPeel

Apr 11, 2024  on Shopify

I couldn't find a way to adjust the Compare-at price in DSers after pushing to my store, and Sylvia from DSers helped me to do that, even though it required operation in Shopify itself and not in their app. She was very friendly and nice. Highly recommended!

Velore Design

Apr 11, 2024  on Shopify

I had a problem placing my order and decided to contact DSers support, I got help in under a minute. Very quick and professional! Highly recommended!

Kool-4-Skool

Apr 11, 2024  on Shopify

WOW!! I have to say that the responsiveness to even minor is is AAA rating. They stay with you until they are sure that your issues have been effectively resolved. AWSOME!!!

Stellarstead

Apr 11, 2024  on Shopify

I was having a technical issue with custom tracking. Marry was very helpful and found a solution right away. Her expertise regarding the special formatting/ addition of characters to a URL was very useful. The DSers team has live customer service that is available at the tap of a button (Messenger) - they are happy to assist at any time, even during during peak traffic. Thanks.

Bazar Soares

Apr 11, 2024  on Shopify

Senhorita Lennon me atendeu com muita competência e paciência permitindo que eu alcançasse meu objetivo que era mapear o produto e realizar o pagamento, assim posso aprovar sua dedicação ao trabalho e respeito aos clientes com maestria no trato e gentileza nos diálogos.

JOUONS&CO.

Apr 11, 2024  on Shopify

I was looking for a little icon to help me continue my mapping and could'nt find it. Olivia gave me a very fast and efficient help, I appreciate it so much! Thank you!

Shelamare Jewelry

Apr 11, 2024  on Shopify

So far, so good. Seems to work really well! I had some problems with imports in not being able to move my imports to my products and contacted Dser through messenger. Lennon was very patient with my befuddlement and fixed it pronto! Thank you, Lennon!

Elite Treasure Hub

Apr 11, 2024  on Shopify

I love the Dsers app. It simplifies things greatly for me. I could not run my high volume store with it! It is the best app.

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