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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

Reviews (32,003)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Arisou

Mar 18, 2025  on Shopify

Rita heeft mij goed geholpen, snel en vriendelijk! Vind dat prettig!

The Power Sphere

Mar 17, 2025  on Shopify

Great app with a wide variety of tools, settings, and features. The customer service is also extremely helpful and able to resolve issues with a high level of professionalism.

Click2Cart

Mar 17, 2025  on Shopify

Mr. Rick, a customer support representative from DSers, has truly set a benchmark in customer service with his extraordinary problem-solving skills. His ability to quickly analyze issues, provide clear solutions, and go the extra mile to ensure customer satisfaction makes him stand out. His professionalism, patience, and in-depth knowledge have helped resolve complex concerns efficiently, making the support experience seamless and stress-free. Customers appreciate his dedication, responsiveness, and willingness to assist beyond expectations. Mr. Rick’s commitment to excellence reflects DSers’ values, making him a valuable asset to both the company and its users.

GenMega

Mar 17, 2025  on Shopify

DSers is an awesome app and the customer service is UNMATCHED! Sandy was a pleasure to work with and resolved my issue so quickly! Thank you so much for all of the help!

Lojas Dorado

Mar 17, 2025  on Shopify

⭐⭐⭐⭐⭐ Excellent support! Sandy was amazing! She helped me solve everything quickly and efficiently, saving my sale. Professionalism and agility make all the difference, and the service was impeccable. Thank you so much! I highly recommend DSers!

MAISON ESSENTIA

Mar 17, 2025  on Shopify

Très bonne application. Et surtout un service Clients efficace et rapide ! je recommande.

Meterpet

Mar 17, 2025  on Shopify

Tienda Santa Holísticos

Mar 17, 2025  on Shopify

I have been delighted with the support, they were very attentive, fast and have helped me with such kindness, and best of all, they have solved my problem.

ILLUMINATING JEWELRY

Mar 17, 2025  on Shopify

Teresa was so helpful, she walked me thru exactly step by step on what to do and how to handle the orders im so glad to using Dsers. thank you so much for all the help

Techstore Warrior

Mar 17, 2025  on Shopify

I had an issue where my orders were automatically marked as Fulfilled in Shopify and DSers, even though they weren’t shipped yet. I reached out to the DSers support team, and they provided clear, step-by-step guidance to help me resolve the issue.

Auravia

Mar 17, 2025  on Shopify

DSERS is the best app! Customer service is also great, Teresa was very helpful.

Bella Aurelia

Mar 16, 2025  on Shopify

Big thanks to Fiona! She helped me with a really important task and resolved it in just minutes. Highly recommend her efficient and reliable service!

The Essential Gift Shoppe

Mar 16, 2025  on Shopify

I reached out to DSers Live Chat for support on an order for a customer. The rep was very helpful and sent me a screenshot so I knew exactly what I needed to do to fix the problem! I won't have that issue going forward! Thanks for your help Fiona!!

My Store

Mar 16, 2025  on Shopify

Great job to Vivian for helping me with my queries

PetPickles

Mar 16, 2025  on Shopify

Aurora was friendly, quick to respond and helped me resolve my issue!

coisasdanete.com

Mar 16, 2025  on Shopify

Otimo atendimento

Carnets des Possibles

Mar 16, 2025  on Shopify

Great customer service

Cavalry Trails Collective LLC

Mar 15, 2025  on Shopify

Zoey was awesome! I explained my issue and she knew exactly what it was. She was friendly, quick to respond and patient. Thanks Zoey!

Gifts Gifts Gifts and more

Mar 15, 2025  on Shopify

This is app is great! I spoke to Bianca at Dsers and she was wonderful! she was patient and knowledgeable. She helped me step by step and encouraged me. Her patience was top notch i hope i get her again

Nordic Baby Boutique

Mar 15, 2025  on Shopify

I have been with Dsers for over 5 years and it is the most intuitive, easy app that I have tried for orders. I have had to use support many times over the years and have always been extremely happy when I get off the chat because they always solve my problem and leave me feeling relieved and heard. I give them 5 stars hands down. Today´s hero was Frankie who helped me re-map a product for an order. Amazing assistance as always.

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