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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,142)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

My Store

Dec 03, 2024  on Shopify

Fast support. I am very satisfied that my problem was solved fastly and actively by Sandy. The app is easy to use but if you have any issue with it, don't hesitate to contact Dser customer desk. They are very helpful.

LittleOzKid

Dec 03, 2024  on Shopify

I contacted Lucy in Dser customer service and she was very helpful and knowledgeable and she could resolved the issue at first contact. very happy with the service.

Elorena

Dec 03, 2024  on Shopify

Villanelle is awesome, thanks for the amazing help and solution

Lazy Rox, LLC

Dec 02, 2024  on Shopify

Support is very prompt and responsive. Blanca thanks again for all your help.

Loja Saadi

Dec 02, 2024  on Shopify

Fui atenciosamente atendido pela atendente Zoe da plataforma Dsers !! Muito atenciosa e rapida na hora de respoder ! Solicitei todo tipo de ajuda, todo tipo de duvidas e ela com muita Paciencia me ajudou a solucionar meus assuntos !! Obrigado Dsers por contratar e treinar Profissionais !!

PriceZero

Dec 02, 2024  on Shopify

Teresa so quickly solved the problem! Thanks

LinusLilac

Dec 02, 2024  on Shopify

I will recommend Dser to anyone!! their team are very attentive and very fast in getting in touch when you need them. 100% recommended!!

Binh’An Market

Dec 02, 2024  on Shopify

Zico provided exceptional customer service and truly exceeded my expectations in every way. From the very beginning, he demonstrated a remarkable level of patience and professionalism that immediately put me at ease. As someone who is new to the eCommerce industry, I was initially overwhelmed by the situation, but Zico’s clear communication and expert guidance turned what could have been a stressful experience into a seamless and straightforward process. He not only addressed my concerns promptly but also took the time to explain everything thoroughly, ensuring that I understood each step. His dedication to making sure the issue was resolved efficiently was evident in the way he handled my queries with care and attentiveness. It’s rare to encounter such high-quality customer service, and Zico’s commitment to excellence truly stood out. Thanks to his support, what seemed like a complex problem was resolved with ease, leaving me both impressed and grateful. I cannot recommend Zico highly enough for his exceptional service and the professionalism he brings to his work.

T4Y

Dec 02, 2024  on Shopify

Wendy was a really good helper!

smartgearvalley

Dec 02, 2024  on Shopify

I was stuck with an issue for hours. I sent Dsers a mail and got support from Zina. Zina resolved my issue within a minute and I can finally continue with my Shopify. I did not have to wait long for help. Thanks a lot.

أنية المنزل

Dec 02, 2024  on Shopify

Excellent support, and the best in business

BMO Christmas Shop

Dec 02, 2024  on Shopify

Zico was very helpful, even when I made futher mistakes, stayed on to assist.

The Bling Haven

Dec 02, 2024  on Shopify

Zico was amazing! Quick replies and was very detailed in his explanations. He sent screenshots for EVERYTHING! This was so helpful as i'm a visual learner. I'm just starting to get orders but the set up has been great and certainly better than AUTODS.

GemityLab

Dec 02, 2024  on Shopify

Rfimp helped me really quickly!

Flexiborste

Dec 02, 2024  on Shopify

Wendy from dsers team helped me with everything and explained well.

Cosmic Hair

Dec 02, 2024  on Shopify

Mon problème a été résolu en 5mn alors que j'essayais de le régler pendant 2 jours toute seule. Merci beaucoup Rfimp pour votre aide précieuse!

Fatto per te

Dec 02, 2024  on Shopify

ottimo servizio di assistenza, veloce chiaro e risolutivo, massima gentilezza e disponibilità, veramente un ottimo lavoro

PrintPop

Dec 02, 2024  on Shopify

Had an amazing experience with their support! Walked me through every step to help me complete my first order - absolutely amazing service.

HumiPoint

Dec 02, 2024  on Shopify

Rfimp was awesome with support! DSers has been essential to my business and I am happy with the service they provide. Highly recommend!

Vintagic

Dec 02, 2024  on Shopify

great customer support. thank you wendy

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