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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

ClickDiverso

Jan 14, 2025  on Shopify

I typically do not provide reviews for customer service, but due to the prompt and efficient response provided by 'Rick', I felt it necessary to commend the DSERS team for their outstanding work. I sincerely appreciate the attention and support offered.

Tao-K9

Jan 14, 2025  on Shopify

Rick on customer support was quick, precise and efficient. I love that !

PowerToolz

Jan 14, 2025  on Shopify

Perfect service, clear and very friendly, perfect English.

EQ Trend Shop

Jan 14, 2025  on Shopify

So great! The customer service is SUPERB!!!! I had an amazing experience with Sandy! The team was incredibly attentive, friendly, and went above and beyond to address my concerns. They resolved my issue quickly and kept me updated throughout the process, making everything stress-free. It’s rare to find such a dedicated and efficient service these days, and I truly appreciate the effort they put into ensuring customer satisfaction. Highly recommend!

prettypound

Jan 14, 2025  on Shopify

Sandy was super helpful and effecient when answering all my queries, great service :) thank you

Flexify Gear

Jan 14, 2025  on Shopify

Very satisfied with the customer service and Blanca helped me sort out my issue quickly.

iMuskop

Jan 14, 2025  on Shopify

i spoke to lucky from customers service and she was able to answer all my question and help me get my orders back on track. It took no time and she gave me a lot of information that i needed to know for processing my orders and the best way to complete it.

Mensia Fortis

Jan 14, 2025  on Shopify

Zoe was an amazing help! She went above and beyond to help me with operational tasks in the software!

HabiHive

Jan 13, 2025  on Shopify

great customer service from Sandra!

Beautes-Fatales

Jan 13, 2025  on Shopify

Le service de Vivian était TOP

LE COIN CUISINE

Jan 13, 2025  on Shopify

Excellente application La plate-forme d'aide a été très réactive et a su trouver rapidement et efficacement la solution à mon problème Je recommande vivement l'application Dsers.

FAS.SALES

Jan 13, 2025  on Shopify

This is for Blanca; I want to sincerely thank you for your excellent technical support with the DSer app. your patience, knowledge, and willingness to address my concerns made the entire process much easier and more efficient. Its a pleasure to have someone as professional and dedicated as you. thanks again for your helps!

My Store

Jan 13, 2025  on Shopify

Very quick and helpful support.

LAMUJI

Jan 13, 2025  on Shopify

Me contacte recien con ayuda de DSERS y una disposición genial para ayudar. En un ratito me solucionaron el problema, son geniales

Qinzzo

Jan 13, 2025  on Shopify

I needed help with my store and received amazing support from Aimee in the online chat section. She guided me step by step to fix all my issues and ensured my store was back up and running in no time. Thank you for the outstanding assistance!

Eiza

Jan 13, 2025  on Shopify

I had help from olivia and she resolved my issue flawlessly!

A Little Online Store

Jan 13, 2025  on Shopify

I contacted DSers support at 8PM tonight, and it was the best customer service I have ever experienced! Vivian from Dsers support team was amazing—she responded faster than I did and resolved my issue so quickly. I wish all platforms were as efficient as Vivian at customer support!

Anchor

Jan 13, 2025  on Shopify

Olivia was fantastic in helping me fulfill an order! She responded quickly, guided me step by step, and made the process so easy. Outstanding customer support—highly recommend this app!

CuisineKatina

Jan 12, 2025  on Shopify

Je suis très satisfaite du service reçu par Élora. Elle a bien compris mon problème et m'aider à le résoudre. Merci Élora!

ParkGuard

Jan 12, 2025  on Shopify

Elora was so kind and very helpful. I am new to the app so I made some mistakes with my order but she helped me fix it. Very great support and service!

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