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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,131)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

ZHAREN

Feb 14, 2025  on Shopify

This is my first time using the app to process my AliExpress orders, so I had some questions when setting up and deciding to contact support. The person who helped me was Rin. I received excellent service, fast, efficient and helpful, and I felt welcomed. My rating for this app and the service is a thousand. I will only give it five stars, because I can't give more than that. I highly recommend it, thank you very much to the entire dsers team.

Neon-Labs

Feb 14, 2025  on Shopify

DSers is an absolute game-changer for my business! It integrates perfectly with Shopify and makes order management super easy. I also love how efficient the product importing process is – it saves me so much time. I want to give a special shoutout to Raphael, who has been incredibly helpful with a Chrome extension issue I was facing. His quick and knowledgeable support made all the difference. Thanks to his assistance, everything is running smoothly now. I highly recommend DSers to anyone looking to optimize their dropshipping operations. And a huge thanks to Raphael for his outstanding support!

Sophie Melbourne

Feb 14, 2025  on Shopify

I had an amazing experience with Lena's support! She was incredibly patient, responsive, and went above and beyond to help me resolve my issue. Even when things seemed complicated, she stayed positive and made sure everything was clear. It's rare to find such dedicated and friendly customer service these days. Thank you, Lena, for your outstanding help!

Snory

Feb 14, 2025  on Shopify

Very nice support, very supportive

Run Day Ready

Feb 13, 2025  on Shopify

Easy to use app and great support. Blanca was really thorough helping me solve an issue with an order.

Jewels Boutique

Feb 13, 2025  on Shopify

Incredible app and amazing service!

Change Cove

Feb 13, 2025  on Shopify

I am a Senior Citizens and I could not make the connection between DSers and AliExpress. I reached out for help and could not do it even after receiving instructions. The person helping me made the connection for me and now I'm off to the races. I will soon be 65 years old and I just could not do it. The person helping me saved me.

Luxifi-Me

Feb 13, 2025  on Shopify

Hi, I'm new to DSers and Zico was absolutely amazing. He took me through everything step by step. Amazing customer service and great help at your finger tips. Thank you Zico, would definitely recommend

homezonecoffee

Feb 13, 2025  on Shopify

Vivian was super helpful and patient with me, talking me through many points until we reached a solution. I was actually surprised by how thorough and attentive the service was. Thanks so much Vivian!

Mylimi namai

Feb 13, 2025  on Shopify

I had this problem with inventory but when I contacted customer support they helped me to solve it. I'm giving 5 stars to the consultant (his name is Vivian). Thank you!!

Kicharm Store

Feb 13, 2025  on Shopify

the best service and faster ever !

Buckhorn

Feb 12, 2025  on Shopify

Lena's support assistance was 10/10.

Galanni

Feb 12, 2025  on Shopify

I had an issue with my account, and the support team helped me perfectly. I especially want to thank Rin, who was very attentive and resolved my situation quickly and efficiently. Excellent service, highly recommended.

Lar Distinto

Feb 12, 2025  on Shopify

SANDY's service helped me a lot, very efficient and professional, I was more impressed with her service than the problem, congratulations to her. service note 1,000,000.00

Fresh Sabai

Feb 12, 2025  on Shopify

Thank you for your help Rin. This friend has been awesome for helping me do buy one get one free bundles for customers.

TwinsBabyRsleeping

Feb 12, 2025  on Shopify

I had an amazing experience with Rin from DSers! Their customer support was exceptional—quick, knowledgeable, and incredibly patient. Rin went above and beyond to help me resolve my issue efficiently, providing clear instructions and ensuring I fully understood the process. Their professionalism and friendly attitude made the entire experience stress-free. I truly appreciate their dedication to excellent customer service. Thank you, Rin! ⭐⭐⭐⭐⭐

RC Capra Solutions

Feb 12, 2025  on Shopify

Rita was very helpfull

Stiktoxic

Feb 12, 2025  on Shopify

Thank you Rita for helping me iron out some kinks. It was very fast and on point. My goal was completed.

Nook Nest Online Store

Feb 12, 2025  on Shopify

Thanks Rita. Rita was absolutely amazing. We fixed my problem quickly. Thank you lovely Rita

Kissing kittens

Feb 12, 2025  on Shopify

I am completely new to this whole process, today Aimee helped me with remapping, and currency issues. She was very helpful and very patient. i will be coming back later to organise some other things on my account and hope to have Aimee help me again.

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