Reviews: Dondy: WhatsApp Marketing+Chat

Customer reviews: Dondy: WhatsApp Marketing+Chat

Reviews (574)

Overall rating

4.7

5

468
4

33
3

6
2

4
1

16

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

Seamless integration with Shopify for enhanced customer communication.
Robust automation capabilities for personalized marketing campaigns.
Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
User-friendly interface, making it easy for beginners and pros alike to utilize.
Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

Issues with billing or charges after uninstallation reported by a few users.
Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

Sabor y Sazón

Jul 06, 2025 on Shopify

LA'AVIN

Jul 06, 2025 on Shopify

Zayoom

Jul 06, 2025 on Shopify

El Palacio Online

Jul 05, 2025 on Shopify

Excelente servicio

Nevya

Jul 02, 2025 on Shopify

10/10 customers service, the app works perfect very much recommend

ناس سنت

Jul 01, 2025 on Shopify

Outstanding App & Exceptional Support! Dondy WhatsApp Marketing is by far one of the most powerful and user-friendly apps we’ve used on our Shopify store. The features are incredibly useful — from automated messages to cart recovery and direct customer engagement, everything works seamlessly and adds real value to our marketing efforts. A special shoutout to Tamir, who was not only super helpful but also genuinely awesome throughout the entire onboarding process. He went above and beyond to ensure everything was set up perfectly and tailored to our needs. His support made a huge difference! Highly recommended for any store looking to improve customer communication and boost conversions.

AUTOPARTES A DOMICILIO

Jun 29, 2025 on Shopify

Belantara World

Jun 28, 2025 on Shopify

Easy integration and wonderful support to get things up and running.

ETNICHOME

Jun 26, 2025 on Shopify

Raindoor

Jun 25, 2025 on Shopify

Buena aplicación para su función principal de conectar a los clientes con la atención personalizada de post venta. Tiene herramientas personalizables y con buenos resultados. La atención del soporte es de respuesta rápida y eficiente.

EMORPİ

Jun 20, 2025 on Shopify

ı fell in love this app

Klevero

Jun 19, 2025 on Shopify

Great App, great customer service!

SOUU BEAUTY

Jun 17, 2025 on Shopify

Great customer support!

KasaDCase

Jun 16, 2025 on Shopify

bon service

SLIMZ

Jun 16, 2025 on Shopify

A big thank you to Dondy for an excellent product and outstanding service! Every issue is resolved quickly and with a personal touch — always available and truly feel like partners. Highly recommended!

Arafat dubai

Jun 05, 2025 on Shopify

Good Nice jdkwkejdbddek

Vintage Chanel Classics

Jun 04, 2025 on Shopify

Exceptional Support from Dondy! I had an absolutely fantastic experience with Dondy, who was incredibly prompt, professional, and helpful throughout our interaction. Not only did Dondy respond almost instantly, but he also went above and beyond to assist me thoroughly over Google Meet. His patience, clarity, and deep knowledge made a potentially stressful situation smooth and easy to resolve. Customer service like this is rare these days — Dondy truly sets the gold standard. Thank you for your outstanding support!

PalaceIL | פאלאס איי אל

May 31, 2025 on Shopify

Excellent app – boosted our revenue significantly! We've seen a noticeable increase in revenue since using this app. The AI-powered features offer great leverage and automation, making it easy to scale efficiently. Plus, the support team is responsive, knowledgeable, and truly helpful. Highly recommended!

Venezianico

May 27, 2025 on Shopify

Easy install, it took 2 minutes, installed on all my three Shopify stores

Mamicuor

May 23, 2025 on Shopify

Eccezionale!