Reviews: Dondy: WhatsApp Marketing+Chat

Customer reviews: Dondy: WhatsApp Marketing+Chat

Reviews (439)

Overall rating

4.8

5

370
4

20
3

4
2

3
1

10

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

Seamless integration with Shopify for enhanced customer communication.
Robust automation capabilities for personalized marketing campaigns.
Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
User-friendly interface, making it easy for beginners and pros alike to utilize.
Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

Issues with billing or charges after uninstallation reported by a few users.
Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

Venezianico

May 27, 2025 on Shopify

Easy install, it took 2 minutes, installed on all my three Shopify stores

Mamicuor

May 23, 2025 on Shopify

Eccezionale!

Kidipoo

May 22, 2025 on Shopify

Things I love about Dondy: - User interface is very easy to use and setup - Exceptional customer service, they respond immediately over chat and queries are handled by trained professionals

The Pets Larder

May 20, 2025 on Shopify

1478% ROAS speaks for itself within 72 hours of launching. Not sure you need anymore incentive than that. Added bonus is installation is quick, support is impeccable.

Printique

May 20, 2025 on Shopify

Works like a charm

A Casa da Lola

May 19, 2025 on Shopify

The best customer support ever, thank you Or.

דידי ביוטי

May 19, 2025 on Shopify

I started using the app and I am very satisfied. Thanks to the app, the recurring revenue has increased and I see really nice profits. Thank you.

Pipe Decor

May 13, 2025 on Shopify

Works perfectly. Great support when needed but really easy to install etc.

Punto Fitness

May 12, 2025 on Shopify

fa il suo lavoro perfettamente

Faisal Olam Rugs

May 12, 2025 on Shopify

Wijnen van Staal

May 08, 2025 on Shopify

Doet wat het moet doen, makkelijk in gebruik. Zeker aan te raden dus.

Elfi Fashion Designing

May 08, 2025 on Shopify

great

توني بونس

May 04, 2025 on Shopify

I had a great experience with the Dondy App support team on Shopify. "Or" provided outstanding assistance throughout the integration and verification process of our WhatsApp number. He was knowledgeable, patient, and extremely helpful, making the entire setup smooth and stress-free. Excellent service — thank you, Or!

Masakali.com

May 03, 2025 on Shopify

Works well.

WiK

May 02, 2025 on Shopify

Fantastic app, with super simple integration and a great solution for seamless WhatsApp messaging. Highly recommended!

Chloe's Touch

May 01, 2025 on Shopify

PAMPA Wallcoverings

Apr 30, 2025 on Shopify

All good, excellent app

Vanto

Apr 30, 2025 on Shopify

Forget about the other WhatsApp automation apps on Shopify. Dondy is the clear leader and the benchmark. I received assistance setting up automations and Or Schreiber (the founder) went above and beyond to help me set up a campaign. Excellent app coupled with switched-on support.

SCRUBS AND CLOGS

Apr 29, 2025 on Shopify

It was a good decision from our side to work with Dondy everything was very smooth and their support team is quick to solve issues.

Full Boar Sports

Apr 26, 2025 on Shopify

First of all the customer care and service is excellent. Full set up support. The actual features are always being expanded. What’s app comms for our customers is brilliant and the ability to sell extra to our customers is excellent. So much better than email and NOT EXPENSIVE. Very easy to use. Highly recommend to all e-commerce brands. Auto replies to maintain engagement have also enhanced this service. 10/10