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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (427)

Overall rating
4.8

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

harwin

Jul 13, 2025  on Shopify

Bentomio

Jul 13, 2025  on Shopify

pk cart

Jul 13, 2025  on Shopify

I’ve been using Dondy and it has been super helpful for my small business. It makes customer communication on WhatsApp really smooth with features like auto-reply, broadcast messaging, and customer tagging. The interface is simple and beginner-friendly, which is perfect for WhatsApp-based selling.

Montecano

Jul 12, 2025  on Shopify

Meeram Beauty and cosmetics

Jul 11, 2025  on Shopify

Matilda

Jul 10, 2025  on Shopify

santaritasouvenirs

Jul 10, 2025  on Shopify

100+

Jul 09, 2025  on Shopify

Amazing App – Highly Recommended! Dondy has completely transformed how we connect with customers on WhatsApp. It’s easy to use, reliable, and truly helps convert chats into sales. The automation flows are very helpful, and support is always responsive. 100% satisfied!

Halalify PK

Jul 09, 2025  on Shopify

Dondy made it super easy to add a WhatsApp button to my Shopify store — no coding required! Clean design and works great on both mobile and desktop Lets you add custom pre-filled messages to start the conversation You can choose where the button appears (all pages or specific ones) Helps build trust and increases conversions Free plan is more than enough for basic use Highly recommended for any store owner who wants to connect directly with customers via WhatsApp!

Factory Price Jewelry

Jul 09, 2025  on Shopify

Tienda libre

Jul 07, 2025  on Shopify

Sanaandsamana.com

Jul 07, 2025  on Shopify

Elliot Martin

Jul 06, 2025  on Shopify

This app is incredible.

Sabor y Sazón

Jul 06, 2025  on Shopify

LA'AVIN

Jul 06, 2025  on Shopify

Zayoom

Jul 06, 2025  on Shopify

El Palacio Online

Jul 05, 2025  on Shopify

Excelente servicio

Nevya

Jul 02, 2025  on Shopify

10/10 customers service, the app works perfect very much recommend

ناس سنت

Jul 01, 2025  on Shopify

Outstanding App & Exceptional Support! Dondy WhatsApp Marketing is by far one of the most powerful and user-friendly apps we’ve used on our Shopify store. The features are incredibly useful — from automated messages to cart recovery and direct customer engagement, everything works seamlessly and adds real value to our marketing efforts. A special shoutout to Tamir, who was not only super helpful but also genuinely awesome throughout the entire onboarding process. He went above and beyond to ensure everything was set up perfectly and tailored to our needs. His support made a huge difference! Highly recommended for any store looking to improve customer communication and boost conversions.

AUTOPARTES A DOMICILIO

Jun 29, 2025  on Shopify

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