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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (574)

Overall rating
4.7

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

My Store

Jun 23, 2024  on Shopify

I was surprised by the support, it was very fast and accurate and i am very satisfied by the support

EUROPEAN HOUSE HOLD

Jun 14, 2024  on Shopify

padro is the best , quick respond to my messages , i guess this is what everyone looking for Helped me set up automations and campaigns Highly recommend Padro (:

MOTIFINO

Jun 10, 2024  on Shopify

Very functional and well built app. Excellent dedicated support and very helpful

Amalico Cosmetics

Jun 03, 2024  on Shopify

Life saver also great customer service. Highly recommend!

KNACK STYLE

Jun 02, 2024  on Shopify

I had an outstanding experience using this service on WhatsApp. The responses were prompt, the communication was clear, and the support team went above and beyond to assist me. Highly recommend for anyone looking for efficient and reliable service!

TopStylux

May 31, 2024  on Shopify

Very nice, helped me solve my problem

Heline

May 28, 2024  on Shopify

This is the best WhatsApp Marketing application I have used to date. It is very intuitive, and the support team is highly responsive. I highly recommend it.

KJ Serums

May 06, 2024  on Shopify

Great App! The tech support and customer service is second to none. They are so patient and helpful and really want to help you increase revenue. I've been very impressed with results so far.

HABRAKADABRA

May 06, 2024  on Shopify

I was surprised by the support, it was very fast and accurate, initially I even thought it was artificial intelligence, doubts/problems were resolved in minutes. Super grateful.

The Original Biltong Company

Apr 25, 2024  on Shopify

Very good customer service

美好生活好店

Apr 25, 2024  on Shopify

"Dondy: WhatsApp Chat+Marketing" is an incredibly useful app! My experience with it has been very positive, especially the technical support. The support team is friendly and professional; they are cooperative and highly skilled. I highly recommend this app to any merchant who needs to communicate effectively with customers via WhatsApp!

WZ STORE

Apr 24, 2024  on Shopify

It was very easy too setup thanks for the service recommended for all.

Life Easy

Apr 24, 2024  on Shopify

Very good and easy to use. Recommend everyone

garb-shop

Apr 21, 2024  on Shopify

it's very good

Acletwear

Apr 19, 2024  on Shopify

Good Very Happy .

Verfbrouwerij

Apr 17, 2024  on Shopify

Quick and simple set-up and after submitting a question about visibility of the button on mobile, Orr really had a quick solution. Thanks!

Kaffeerösterei Lapuzia

Apr 12, 2024  on Shopify

Very good app! Easy to install, pleasantly simple with good possibilities to build up a good customer service. Sehr gute App! Einfach zu installieren, wohltuend schlicht mit guten Möglichkeiten einen guten Kundenservice aufzubauen.

OBK WORLD

Apr 11, 2024  on Shopify

I wanted to add WhatsApp to my website and I found this amazing app. Dondy, was super easy to install and deal with, it’s FREE, and you pay for the extra pro-services they provide. Thank you.

Salon Privé

Apr 08, 2024  on Shopify

Zefyra

Mar 29, 2024  on Shopify

Recently, I used Dondy, where I encountered exceptional customer service, especially from an employee named Orr. Orr quickly addressed a minor issue I had with the app, providing clear, easy-to-follow assistance and even checking back to ensure everything was resolved. Their proactive, caring approach not only solved my problem but also made me feel valued. This level of service, combined with the app's excellent functionality, truly sets Dondy apart. Orr's dedication reflects the company's commitment to user satisfaction and trust, making it a standout choice for anyone seeking quality service alongside innovative technology

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