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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (981)

Overall rating
4.9

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

Hira Ali

Aug 05, 2024  on Shopify

app is really good and Pedro is the best, he helped me so much with the whole setup and executing everything. He was gem of a person! Superior customer support!

OAAKJ GODS

Aug 04, 2024  on Shopify

Mercado On7

Jul 21, 2024  on Shopify

Runsmille

Jul 16, 2024  on Shopify

Muy buena atención al cliente y muy rápidos en contestar un placer!!

Sunrise Silversmiths

Jul 08, 2024  on Shopify

My experience with this app has been exceptional. Recently, I reached out to the support team and was assisted by a representative named 'Or'. Their response was outstanding - they quickly grasped my issue and provided a spot-on solution. Within seconds, 'Or' helped me realize what I had been overlooking. I'm impressed by both the app's functionality and the competence of the support team. A big thank you to 'Or' and the entire team for creating such a user-friendly experience!

Selectify.pk

Jul 01, 2024  on Shopify

Glamour goods

Jul 01, 2024  on Shopify

I try this app its an amazing app highly recommended good job who made this app

Piksino®

Jun 29, 2024  on Shopify

They are the best!

Cardelli S.r.l.

Jun 28, 2024  on Shopify

The developer Orr is fantastic; the app is worth using. Excellent!

My Store

Jun 23, 2024  on Shopify

I was surprised by the support, it was very fast and accurate and i am very satisfied by the support

EUROPEAN HOUSE HOLD

Jun 14, 2024  on Shopify

padro is the best , quick respond to my messages , i guess this is what everyone looking for Helped me set up automations and campaigns Highly recommend Padro (:

MOTIFINO

Jun 10, 2024  on Shopify

Very functional and well built app. Excellent dedicated support and very helpful

Amalico Cosmetics

Jun 03, 2024  on Shopify

Life saver also great customer service. Highly recommend!

KNACK STYLE

Jun 02, 2024  on Shopify

I had an outstanding experience using this service on WhatsApp. The responses were prompt, the communication was clear, and the support team went above and beyond to assist me. Highly recommend for anyone looking for efficient and reliable service!

TopStylux

May 31, 2024  on Shopify

Very nice, helped me solve my problem

Heline

May 28, 2024  on Shopify

This is the best WhatsApp Marketing application I have used to date. It is very intuitive, and the support team is highly responsive. I highly recommend it.

KJ Serums

May 06, 2024  on Shopify

Great App! The tech support and customer service is second to none. They are so patient and helpful and really want to help you increase revenue. I've been very impressed with results so far.

HABRAKADABRA

May 06, 2024  on Shopify

I was surprised by the support, it was very fast and accurate, initially I even thought it was artificial intelligence, doubts/problems were resolved in minutes. Super grateful.

The Original Biltong Company

Apr 25, 2024  on Shopify

Very good customer service

美好生活好店

Apr 25, 2024  on Shopify

"Dondy: WhatsApp Chat+Marketing" is an incredibly useful app! My experience with it has been very positive, especially the technical support. The support team is friendly and professional; they are cooperative and highly skilled. I highly recommend this app to any merchant who needs to communicate effectively with customers via WhatsApp!

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