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Customer reviews: Disputifier: Smart Chargebacks

Develop by Disputifier

Reviews (66)

Overall rating
4.6

What Merchants Think

The general sentiment among merchants using "Disputifier: Smart Chargebacks" is positive, with many appreciating its efficiency in managing and preventing chargebacks. The app is praised for its customer service, which is often described as responsive and helpful. However, some users have reported concerns regarding billing practices and inadvertent refunds, suggesting a mixed reception overall.

Key Strengths

  • Effective chargeback management and prevention
  • Responsive and helpful customer support
  • Ease of integration and setup
  • Automated alerts and notifications
  • Pay-per-use pricing model

Common Concerns

  • Reports of overbilling and duplicate charges
  • Issues with automatic refunds contributing to customer fraud
  • Concerns over hidden fees and lack of transparency

Final Thoughts

Overall, "Disputifier: Smart Chargebacks" is seen as a valuable tool for merchants seeking to reduce chargebacks and protect their payment processing capabilities. While many users report positive experiences, particularly praising the app's support and features, some have expressed serious concerns over its billing practices. Merchants considering this app should weigh the benefits against the potential billing issues noted by some reviewers.

Bella & Co™

May 15, 2024  on Shopify

Paras was super helpful! Help me set up everything in under 5 minutes. Highly recommend Disputifier!

Velora Vibe

May 14, 2024  on Shopify

This is the worst app you could ever use. These people are THIEVES and overcharge. Plus they have a lot of hidden fees that they don't tell you about. I would use chargeflow instead of this app. Ignore these fake 5 star reviews, the owner of this company Mark Wagner has a bunch of friends who are inflating his app's rating with fake 5 star reviews. On twitter he had a lot of heat from other ecom guys for scamming them in many other ways. I've also heard many others have similar issues with this app overcharging and basically stealing your money in the process hoping you won't notice. Especially if you do high volume. If you do small numbers then they won't attempt to steal, but if you do 6+ figures then you can expect them to try to steal from you. They stole over $10k from us. We recovered it by disputing it with our bank and won. Be very careful, I know some people out there who were not able to get their money back. These guys will never refund you as well. AVOID AND STAY AWAY FROM THESE CROOKS! Mark Wagner is scum and this app should be removed.

Berbax

May 02, 2024  on Shopify

Don't bother with these crooks. They overbill you and the guy who runs it threatens to not refund you if you write a 1 star review. Too bad I can't include screenshots in this review. LOL these people are clowns and they are stealing from people who don't pay attention to the transactions. Very pathetic and sad. Poor guy actually said if you write a 1 star review we are not refunding you. Guess what? I wrote the 1 star review and I filed a dispute with amex for the over $4000 they stole from me. Good thing I paid attention and caught it. Don't see this app lasting much longer.

Berdexa

May 02, 2024  on Shopify

Stay away from this shady app. They overcharge for alerts and duplicate charges if you do not pay attention. They Sneakily double charge you and have all these sketchy practices they employ to steal from you as much as they can. One of the most slimy and dishonest apps I ever used. Complete garbage stay away from these thieves! They also won't refund you after you catch them from overcharging you and running up your shopify bill!

Lotuce™

Apr 23, 2024  on Shopify

One of, if not the best app for Shopify. Their services are mandatory to operate a good online business and their online support is instant and amazing. I would give it 100 stars if i could.

ShopSolera

Mar 26, 2024  on Shopify

Literally never have to worry about chargebacks again. It's the best app on the market for chargeback management and prevention. Alex G is a phenomenal rep as well. Super helpful and very quickly responsive! 5/5

NxModels

Mar 17, 2024  on Shopify

This app is a lifesaver! Before using it, I was stressed out every single day dealing with high chargebacks and worried that my website would be banned. But since discovering this app, my stress levels have plummeted. It's truly incredible. Now, I can focus on my regular tasks without constant worry, knowing that 90-100% of chargebacks will be automatically refunded before impacting my account, keeping my chargeback rate in check. The support team is amazing, and the setup process was a breeze thanks to their assistance. They even set up a private Telegram chat for easy and efficient communication. I'm slightly annoyed I didn't find out about this app sooner. It's been a real game-changer for me. I highly recommend this app. 10/10!

Vistaro

Mar 06, 2024  on Shopify

if you have a shopify store you need this app it will help you in the long run and help you so much with CHARGEBACKS!!!

Buddha's Flowers

Feb 15, 2024  on Shopify

Fellow merchants, this app is incredibly helpful in resolving issues caused by dishonest customers. The Support Team promptly and effectively addresses your concerns. Paras was particularly helpful and pleasant to work with.

Sterilightzer

Jan 26, 2024  on Shopify

Total game changer. I used to be so stressed because of chargebacks. Now with disputifier I just set and forget. I think it helps a lot psychologically to 'disconnect' from disputes, and to focus only on biz. Great customer service from mr Kumar. 100% recommended.

Arkjunction Official

Dec 19, 2023  on Shopify

I just love your service. They have any response very responsible and they fulfil the promised and helps to save a lot of dispute must recommended.

Phereau

Dec 09, 2023  on Shopify

Hey there! I just had to share my incredible experience with Disputifier. It's like having your best friend constantly by your side, sending you quick updates that keep you in the loop. Their chargeback prevention tools are like an impenetrable fortress, defending your online business with unmatched strength. Thanks to Disputifier's real-time vigilance and personalized alerts, it's become my secret weapon against those pesky revenue hiccups. Say goodbye to chargeback stress – grab Disputifier now, and you'll see your business thriving like never before!

Enhanced Scents

Dec 01, 2023  on Shopify

Best app ever if you need to mitigate chargebacks, fraudulent orders and overall save to save your payment processor from getting banned. Very satisfied.

ClickCompra

Nov 30, 2023  on Shopify

This app is simply the best of all, if you want to prevent chargeback fraud, prevent scams of fake buyers, count on them 100%, also their day to day attention is incredible, always with kindness and a resolution to everything, I am very satisfied and really, I recommend it without a doubt, thanks guys.

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