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Customer reviews: Disputifier: Smart Chargebacks

Develop by Disputifier

Reviews (59)

Overall rating
4.7

What Merchants Think

The general sentiment among merchants using "Disputifier: Smart Chargebacks" is positive, with many appreciating its efficiency in managing and preventing chargebacks. The app is praised for its customer service, which is often described as responsive and helpful. However, some users have reported concerns regarding billing practices and inadvertent refunds, suggesting a mixed reception overall.

Key Strengths

  • Effective chargeback management and prevention
  • Responsive and helpful customer support
  • Ease of integration and setup
  • Automated alerts and notifications
  • Pay-per-use pricing model

Common Concerns

  • Reports of overbilling and duplicate charges
  • Issues with automatic refunds contributing to customer fraud
  • Concerns over hidden fees and lack of transparency

Final Thoughts

Overall, "Disputifier: Smart Chargebacks" is seen as a valuable tool for merchants seeking to reduce chargebacks and protect their payment processing capabilities. While many users report positive experiences, particularly praising the app's support and features, some have expressed serious concerns over its billing practices. Merchants considering this app should weigh the benefits against the potential billing issues noted by some reviewers.

Digi Toaster

Dec 01, 2024  on Shopify

This app is great, abigail from support is amazing and can help you every step of the way getting integrated! Alerts are a must to protect your payment processing relations

SLEEP, By SĀNTI

Nov 14, 2024  on Shopify

Amazing service. Helped us get our chargebacks way down and Shopify released a hold that they had on over a quarter million dollars from us. Highly recommend this app. Team is super responsive and easy to work with as well!

admire

Oct 15, 2024  on Shopify

Awesome support, works really good and has helped a lot with chargebacks so far.. Its only pay per use, so great concept

ASTRA

Oct 13, 2024  on Shopify

I have really enjoyed utilizing disputifier - your software is incredible, integration is seamless, and the support team is so helpful and easy to work with. I really appreciate you guys!

Malaho

Sep 05, 2024  on Shopify

Great app. With a great and fast support. Support rep understands the software thoroughly and it shows. Which a lot of times you don't get from other apps. Can recommend.

BGK Apparel LLC

Sep 03, 2024  on Shopify

If a customer files a dispute while the package is in transit, they will automatically refund the customer, which will contribute to your losses and can Aid in customer fraud attempts. Additionally, they won't be able to resolve the issue for you, and you will still be charged the fee.

Fabulady

Aug 19, 2024  on Shopify

Great app and support is very on top of things. Automatically refunding alerts makes this app better than a lot of others with similar services!

Vahlura

Aug 11, 2024  on Shopify

dont use this. they will auto refund customers if thier app "thinks" its a "fraudluent charge" had multiple customers emailing us asking why their order got cancelled. unable to receive a clear answer from the support. beware.

Skaind

Jul 24, 2024  on Shopify

Ha sido todo un descubrimiento, esta aplicacion puede literalmente salvar tu negocio, cualquier tienda que aspire a llegar a algo debe tener esta aplicacion instalada, de verdad si no la tienes tu negocio corre peligro. Un 10

Style Cove

Jul 04, 2024  on Shopify

their staff are so responsive and helpful, app is awesome and easy to use too - the fact that they actually have a responsive and working live chat is a huge plus for me, i love them

Berbax

May 29, 2024  on Shopify

Don't bother with these thieves. They overbilled me $600 and refunded me. But had I not brought it up there is no way to know if they would've refunded those at all. Sad that I had to reach out to get it refunded. Don't see this app lasting much longer.

Berdexa

May 29, 2024  on Shopify

Stay away from this shady app. They duplicated some of my charges, so I had to reach out for a refund. If I had not reached out I doubt I would've gotten a refund. Pay attention. One of the most slimy and dishonest apps I ever used. Complete garbage stay away from these thieves!

Velora Vibe

May 29, 2024  on Shopify

This is the worst app you could ever use. These people are THIEVES and overcharge. I would use chargeflow instead of this app. Ignore these fake 5 star reviews. Be very careful! This app should be removed.

Bella & Co™

May 15, 2024  on Shopify

Paras was super helpful! Help me set up everything in under 5 minutes. Highly recommend Disputifier!

Velora Vibe

May 14, 2024  on Shopify

This is the worst app you could ever use. These people are THIEVES and overcharge. Plus they have a lot of hidden fees that they don't tell you about. I would use chargeflow instead of this app. Ignore these fake 5 star reviews, the owner of this company Mark Wagner has a bunch of friends who are inflating his app's rating with fake 5 star reviews. On twitter he had a lot of heat from other ecom guys for scamming them in many other ways. I've also heard many others have similar issues with this app overcharging and basically stealing your money in the process hoping you won't notice. Especially if you do high volume. If you do small numbers then they won't attempt to steal, but if you do 6+ figures then you can expect them to try to steal from you. They stole over $10k from us. We recovered it by disputing it with our bank and won. Be very careful, I know some people out there who were not able to get their money back. These guys will never refund you as well. AVOID AND STAY AWAY FROM THESE CROOKS! Mark Wagner is scum and this app should be removed.

Berbax

May 02, 2024  on Shopify

Don't bother with these crooks. They overbill you and the guy who runs it threatens to not refund you if you write a 1 star review. Too bad I can't include screenshots in this review. LOL these people are clowns and they are stealing from people who don't pay attention to the transactions. Very pathetic and sad. Poor guy actually said if you write a 1 star review we are not refunding you. Guess what? I wrote the 1 star review and I filed a dispute with amex for the over $4000 they stole from me. Good thing I paid attention and caught it. Don't see this app lasting much longer.

Berdexa

May 02, 2024  on Shopify

Stay away from this shady app. They overcharge for alerts and duplicate charges if you do not pay attention. They Sneakily double charge you and have all these sketchy practices they employ to steal from you as much as they can. One of the most slimy and dishonest apps I ever used. Complete garbage stay away from these thieves! They also won't refund you after you catch them from overcharging you and running up your shopify bill!

Lotuce™

Apr 23, 2024  on Shopify

One of, if not the best app for Shopify. Their services are mandatory to operate a good online business and their online support is instant and amazing. I would give it 100 stars if i could.

ShopSolera

Mar 26, 2024  on Shopify

Literally never have to worry about chargebacks again. It's the best app on the market for chargeback management and prevention. Alex G is a phenomenal rep as well. Super helpful and very quickly responsive! 5/5

NxModels

Mar 17, 2024  on Shopify

This app is a lifesaver! Before using it, I was stressed out every single day dealing with high chargebacks and worried that my website would be banned. But since discovering this app, my stress levels have plummeted. It's truly incredible. Now, I can focus on my regular tasks without constant worry, knowing that 90-100% of chargebacks will be automatically refunded before impacting my account, keeping my chargeback rate in check. The support team is amazing, and the setup process was a breeze thanks to their assistance. They even set up a private Telegram chat for easy and efficient communication. I'm slightly annoyed I didn't find out about this app sooner. It's been a real game-changer for me. I highly recommend this app. 10/10!

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