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Customer reviews: D: Local Delivery Date, Pickup

Develop by DingDoong

Reviews (166)

Overall rating
4.9

What Merchants Think

The "D: Local Delivery Date, Pickup" app is highly regarded by merchants for its ease of use and excellent customer support. Merchants find it particularly useful for organizing delivery and pickup schedules, which is crucial for businesses like bakeries and floristry. Despite a few criticisms, the app generally receives positive feedback for its clean interface and responsive assistance.

Key Strengths

  • Exceptional customer support, often described as friendly, responsive, and highly competent.
  • Flexible and easy-to-navigate interface ideal for small businesses.
  • Efficient setup and installation process with available customizations.
  • Effective for scheduling deliveries and pickups, fitting the needs of diverse businesses.

Common Concerns

  • Some users found the initial experience slightly overwhelming or lacking in specific features.
  • Limitations in feature offerings compared to other apps used by some reviewers.

Final Thoughts

Overall, the "D: Local Delivery Date, Pickup" app is well-received by merchants for its strong customer support and valuable scheduling capabilities. While a few users note room for improvement in features, the app's ease of use and supportive team make it a recommended choice for merchants needing delivery scheduling solutions.

Wanderlust Balloons

Jun 19, 2025  on Shopify

This app has made a huge difference to how we manage orders. We offer both local delivery and shipping so being able to let customers choose their delivery method and select a date at checkout has been really helpful. The postcode checker is great too with the maps API — it stops people selecting local delivery if they’re not actually in our delivery radius. What I really want to mention though is the support. I’ve used the live chat quite a few times and every single time they’ve been super quick and helpful. They even helped me change the design to better match our website, and even helped me install the maps API. It’s rare to get that kind of service. If you offer local delivery, especially with set delivery zones or date options, I’d definitely recommend this.

Floral Delight

Jun 17, 2025  on Shopify

Super tevreden met deze app. Heb eerst 3 soortgelijke apps geprobeerd, waar ik niet zo blij mee was. Ik ben blij dat ik uiteindelijk deze app heb gedownload, werkt perfect en goed te customizen. Ook een fijne en snelle service.

Lunchbox Cookies

Jun 12, 2025  on Shopify

Great tool and super helpful support chat! I'm only doing 4 stars instead of 5, because there's no feature to create more than one pickup slot interval. For example, right now you can do 15min slots from 12PM-6PM (random time). But if I wanted to break that window into two, for example 15min slots from 12PM-2PM and then 15min slots from 4PM-6PM, there's no way to do so. There's a custom option where you can choose multiple windows (like 3PM-6PM) but no individual time slots within. Hopefully there will be soon!

Mom it KeTo Go By Safa’

Jun 05, 2025  on Shopify

Great Customer Service, fast to reply and very helpful in resolving our issues no matter how long it takes. Dealt with Lynn; very professional.

The Sour Crumb

May 21, 2025  on Shopify

DingDoong has been the perfect solution for my small bakery! I have a pretty unique setup with alternating porch pickups and fixed market days, and most other delivery/pickup apps either couldn't support my schedule or made it incredibly confusing to manage. On top of that, other support teams were slow to respond — if they responded at all. DingDoong not only works smoothly with my manual request flow, but their support team was fast, friendly, and went above and beyond to customize the widget to match my brand colors. They were the first team that actually listened and worked with me to make the app feel like part of my storefront, not an afterthought. If you're a small business looking for flexibility and real support, I can’t recommend this app enough. It’s been a game changer for us.

Nutbit Choco

May 21, 2025  on Shopify

This shopify application is a blessing for the stores doing local deliveries. Functionally, this application is a complete package. They have taken care of all sorts of peculiar requirements which a store owner might have. On top of that their support is fantastic. The team helped me with setting up the application, customizing CSS to match my store's theme. I highly recommend this application. Kudos to the team!

MyNata

Apr 11, 2025  on Shopify

Amazing team! The app is both simple and complex as you can define several things, but the support is fantastic. I recommend scheduling a call so they can help with your setup.

Authentic Taste

Mar 31, 2025  on Shopify

Im using this App for Pickup purposes. Its very affordable and offers great features and user support. Feature request are taken very seriously to satisfy the customer. Support is always friendly and very fast. There was no problem that couldnt be solved by the support team. Perfect app for my use case. Recommend

Toi’s Room

Mar 23, 2025  on Shopify

Joyce was awesome!! She helped me with all of my original issue, and was very knowledgable. A raise should be in her future!

Aoyama Flower Market

Mar 05, 2025  on Shopify

They are always friendly and quick to respond. Whenever I have a question, it's definitely more time-saving to ask them rather than searching for the answer myself.

First Ocean Foods

Feb 26, 2025  on Shopify

I’ve had a great experience with D: Pickup, Local Delivery Date. It’s been especially useful for my store, as it allows customers to select convenient delivery dates, improving overall satisfaction and streamlining the delivery process. It’s a simple yet effective feature that enhances both the customer experience and my store's efficiency. The customer service from Joy has been very helpful as well.

Samartha Market

Feb 24, 2025  on Shopify

Most importantly - App works as designed. There could be some features that make this app my go to, but those seem like shopify platform restriction. Instructions are very clear with lots of details on documentation. In cases where additional help needed, Support Team (Vincent) was very responsive, helpful and transparent about what can and cannot be done. Very important for us. If the app functionality matches with your requirements this is definitely a great app to consider.

Mama’s Desserts

Jan 20, 2025  on Shopify

Very responsive super helpful and friendly support team. I needed some custom coding which was done that day. Highly recommended

Liobôn

Jan 15, 2025  on Shopify

Great app to organise and many options for adding very specific days for pickups/shipping etc. Nice options for customisations too. Would recommend to other small bakery businesses

Catch Of The Day Singapore

Jan 12, 2025  on Shopify

Fuss-free installation process, first time installing a date picker on my site and needed some help with the settings, contacted support and got solutions almost immediately! They were so helpful and kind, I really appreciate this fast customer support and will continue to support this application in future, thank you team!

Kelly Arce Creative

Dec 23, 2024  on Shopify

Vincent with customer chat was awesome! He helped me on Christmas Eve! He was clear, professional, quick to respond, and answered all my questions. 10/10 recommend. I have tried several date/time delivery apps and so far this one has worked the best.

HOW SWEET!

Dec 21, 2024  on Shopify

Dingdong truly the best app! It's so easy to use, and the interface is clean and intuitive. When I encountered an issue during installation, their support team went above and beyond to help me out. I didn’t expect such friendly and dedicated support. Once you try it, I’m sure you’ll never want to uninstall it. Highly recommend!

The Freo Florist

Dec 17, 2024  on Shopify

I have only just started using it today, so this is about their online service which was very good - they helped me get it set up and responded quickly to the messages. I'm adding this app to Shopify to allow myself to control delivery times and dates for my floristry business.

Jill's Sausages

Dec 10, 2024  on Shopify

Been using for about a week now. Good features based on what our shop needs, compared to all other apps, especially considering that it's free for now. Customer service was super prompt to assist with initial setup and very friendly.

De Quesos y Tablas

Oct 29, 2024  on Shopify

I had an excellent experience working with Dingdoong. Samuel from the help desk was incredibly knowledgeable, patient, listened carefully, asked the right questions, and provided step-by-step assistance. His professionalism and positive attitude turned a potentially frustrating situation into a smooth experience. I highly recommend Dingdoong for outstanding client support!

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