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Customer reviews: Customily Product Personalizer

Develop by Customily

Reviews (254)

Overall rating
4.5

What Merchants Think

The "Customily Product Personalizer" app is highly praised by merchants for its powerful customization features and excellent customer support. While there is a learning curve, many users find that once they navigate the initial setup, the app becomes an invaluable tool for personalization. Numerous reviews highlight the positive impact the app has on business efficiency and customer satisfaction, though some users express concerns over the app's cost and support responsiveness.

Key Strengths

  • Extensive customization features that enhance the shopping experience
  • Outstanding customer support, with specific praises for team members like Jhofre, Florencia, and Jose
  • Real-time product preview feature, which boosts customer engagement
  • The app's capability to integrate seamlessly with various print-on-demand platforms
  • Strong support community with tutorials and guidance available

Common Concerns

  • Steep learning curve that requires dedicated time to master
  • High cost of the app, particularly transaction fees causing dissatisfaction among some users
  • Technical issues and setup difficulties experienced by some users
  • Occasional delays or challenges in reaching customer support
  • Some users find the app less user-friendly compared to competitors like Teeinblue

Final Thoughts

The "Customily Product Personalizer" app is a robust tool offering significant benefits for businesses looking to enhance product personalization. Its powerful features and excellent support team are frequently highlighted by users. However, the app's complexity and cost can be deterrents for some. Overall, the app garners a positive reception from many merchants who appreciate its capability to transform their businesses and boost customer engagement.

Digorestte

Jul 28, 2024  on Shopify

O aplicativo é muito bom! Te dá muitas alternativas de edições e facilitou muito os pedidos em minha loja. O time de suporte também sempre disposto a ajudar. Recomendo.

Happy Paws Pet Candles Co.

Jul 10, 2024  on Shopify

Awesome Sauce!!! This app was like finding GOLD! Love it because the possibilities are pretty much endless. Also, the customer service support team does a great job. They are always willing to help and even share extra tips. Highly recommend trying them out.

HaukkuHovi

Jun 30, 2024  on Shopify

The app is great and has a lot of potential. It is quite complex to use and requires a lot of time to get familiar with, which is understandable given its many features. This app needs good and active customer service that is easily accessible. Unfortunately, my experiences with technical support have been poor. I have had several instances where I waited several days for a response to a simple question, and it feels like they are impossible to reach and uninterested in helping. This is a shame because the app itself is good, but the complex features require customer support that is readily available and willing to help.

Designs From Luna

Jun 29, 2024  on Shopify

Love this app . its very powerful and not easy at first, but the team is great and always ready to help , when creating designs or playing with templates i just wish there was a bit more details on what does what , but so far i love what this app can do and priovide.

Family Gift Mall

Jun 20, 2024  on Shopify

Customily is an amazing personalization app. You can do anything you want with it. So, so, sooooo powerful!

RedLipsVixen.store

Jun 04, 2024  on Shopify

Thank you for creating this app. I am new and just learning how to use it. The Youtube videos are great. The Live sessions are very informative. I needed more understanding about the app than the support person could convey to me, so they set me up for a live one on one training call. That call was Awesome. Plenty of help available if you need it. I am glad I choose to use this app and highly recommend it.

Any Gift For You

May 29, 2024  on Shopify

Although there is a huge learning curve for this app, and it's a bit pricey, the customer support is second to none! They go above and beyond to help me 'fix' my designs, which I almost always have to do. I also think the graphics and capabilities far surpass other customization apps. I appreciate having a weekly live class to attend and rely heavily on the YouTube replays.

Twisty Designs

May 16, 2024  on Shopify

Amazing App!! Not enough words to thank team. Really appreciate all help and support. This has helped us elevate our designs with the personalization options. It has reduced our processing times, increased our conversions, and helped us scale multiple stores. Special thanks to Ceci, Jose, Flor, Luciana, Brian and Alejandro for one-one support whenever needed. They are so fast with updates, with new updates like integration with Etsy and Amazon takes this app to whole new level. Their easy to use designs within apps, helps us to launch new designs faster and gives us edge over our competitors.

Jesuspirit

Apr 22, 2024  on Shopify

This app is incredible, our customer really likes it because it allows them to customize their personlization. It has some awesome features and there has many updates over time that help users more convenient during process. One thing I am totally satisfied is the customer support, they are very helpful and friendly. They solve my problem in very fast and professional way. Give my thumbs-up to this team. Keep going!!!

Thepodmall

Apr 19, 2024  on Shopify

Thank you very much to customer service Henri for his patient help and explanation.The plug-in function is very useful

The Walking Dead Shop

Apr 18, 2024  on Shopify

Our experience with Customily has been exceptional. The user-friendly interface streamlines our customer support processes, while their unparalleled customer service ensures our team has the resources necessary to achieve success.

Shineful

Apr 17, 2024  on Shopify

Customily has recently introduced some new features, such as Element ID Mix, and I couldn't be happier with the updates. This particular feature has significantly improved my workflow by allowing me to view layers simultaneously and much more efficiently. The enhancements have made a positive impact on my productivity, and I'm excited to see what other new features may be added in the future. Thank you for your consistent support and for making these improvements!

ShopRuebri

Apr 06, 2024  on Shopify

It is not user-friendly. Confusing operation. It is not working properly. It takes time to load up. Poor customer support. Worst app ever.

The Chill Blanket

Apr 03, 2024  on Shopify

Customily went the extra mile to help me get my shop and templates set up. They saved me days worth of work, and now my customers get a live preview of their customized Chill Blanket. Great support and easy to learn how to use the app. Thanks a million!

Style My Pride

Apr 02, 2024  on Shopify

Installed the app 1 week ago but still can't use it. Emailed support but it's been a week and still no simple error fix even though the fees are quite expensive. I have never seen an app with such poor support. Apps often provide support within just a few hours

Your Gift Creations

Apr 02, 2024  on Shopify

I've been using Customily for a little over a month, and they may have the best support team out of any app I've used. They have guided me through every speedbump / issue I have faced and I can't thank them enough. The app has a small learning curve, but it is extremely powerful! I'd recommend Customily to anyone looking to create customizable products in their online shop.

Artis Designs

Mar 28, 2024  on Shopify

Amazing tool with exceptional customer support, I use their chat to solve all my problems and their team is amazing!

Cockuterie Boards

Mar 27, 2024  on Shopify

This app has completely changed my store. Customily has allowed me add an incredibly personal touch for my customers and they love the interactive feature that allows them to design their board LIVE in real time - a truly unbelievable customer experience. But the best part by far is the support. Jose and the entire support team are always there to assist with the more technical aspects and will continue to work with you until you are 100% satisfied with its functionality. Very grateful for Customily and am excited to keep using it and offering it for my customers.

Season Spin

Feb 01, 2024  on Shopify

Amazing App!! This has help me elevate my designs with the personalization options and the library of clipart available. The best part is the customer can see exactly what they are getting on screen as they make their selections and it takes out the back and forth contact with them confirming their order.

QuoteMyWall

Jan 26, 2024  on Shopify

Fantastic customer service from this app. Best I've ever received since starting my store 6 years ago. Great app, does what it says on the tin. Very happy customer. Sorted out a little problem I originally had, but this was my error and confusion. All was sorted. Highly recommend!

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