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Customer reviews: Customily Product Personalizer

Develop by Customily

Reviews (254)

Overall rating
4.5

What Merchants Think

The "Customily Product Personalizer" app is highly praised by merchants for its powerful customization features and excellent customer support. While there is a learning curve, many users find that once they navigate the initial setup, the app becomes an invaluable tool for personalization. Numerous reviews highlight the positive impact the app has on business efficiency and customer satisfaction, though some users express concerns over the app's cost and support responsiveness.

Key Strengths

  • Extensive customization features that enhance the shopping experience
  • Outstanding customer support, with specific praises for team members like Jhofre, Florencia, and Jose
  • Real-time product preview feature, which boosts customer engagement
  • The app's capability to integrate seamlessly with various print-on-demand platforms
  • Strong support community with tutorials and guidance available

Common Concerns

  • Steep learning curve that requires dedicated time to master
  • High cost of the app, particularly transaction fees causing dissatisfaction among some users
  • Technical issues and setup difficulties experienced by some users
  • Occasional delays or challenges in reaching customer support
  • Some users find the app less user-friendly compared to competitors like Teeinblue

Final Thoughts

The "Customily Product Personalizer" app is a robust tool offering significant benefits for businesses looking to enhance product personalization. Its powerful features and excellent support team are frequently highlighted by users. However, the app's complexity and cost can be deterrents for some. Overall, the app garners a positive reception from many merchants who appreciate its capability to transform their businesses and boost customer engagement.

Family Gifts Co.

Feb 14, 2025  on Shopify

Still needs some work, but it's getting there! these guys are constantly improving which is the key of their success... Great job!

Thesunnyzone

Feb 09, 2025  on Shopify

Great support

School Dayze

Feb 07, 2025  on Shopify

Custom Gifts

Feb 02, 2025  on Shopify

A great customization product, a definite must have for any customization business. It does come with a huge learning curve, but once you must the basics its a breeze threafter. My interaction with Florencia has been amazing whever she assited me technically.

JazzyCrafting

Jan 31, 2025  on Shopify

Finding customily amazing and well setout. The support when needed is out of this world. Keep up the amazing work you doing. Thank you.

Off The Map Jewellery

Jan 30, 2025  on Shopify

Absolutely super quick help sorting out alignment on my mobile for the app which is a godsend for creating unusual pieces, really helpful for my customers to get exactly what they want!

Home Decor Gifts

Jan 16, 2025  on Shopify

Support (Cecilia) was on the ball and helped solve my problem.

US Pet Telehealth Shop

Jan 16, 2025  on Shopify

Jhofre went above and beyond to help me. He is an expert at design and generously shared his knowledge. In fact, there have been quite a few great members of the team that have passionately gone above and beyond. Thank you Jhofre and thank you Customily.

HeartandSoul

Jan 11, 2025  on Shopify

the app is not easy to understand at first sight but with the help of their amazing support team and especially Jhofre Marquez they helped me with everything I needed and now I understand the full potential of this app. if You are a POD store and want to scale this app is a must. thank you for helping me with setting up my designs and professionally answering all of my questions.

Oleka Canvas

Jan 08, 2025  on Shopify

Excellent app that works perfectly! We’ve developed several personalized products, and everything runs smoothly. I personally worked with Jhofre, who is incredibly friendly and efficient. He promptly answered my questions and assisted me with the development of my various products. I highly recommend this app!

Pura Creative 💎

Jan 08, 2025  on Shopify

I had an amazing experience with Customily's support team, thanks to Julietta! She quickly resolved my issue and was incredibly kind and professional throughout the process. Her assistance exceeded my expectations, and I truly appreciate her dedication to helping customers. Highly recommend their service!

Free Sunshields

Dec 26, 2024  on Shopify

Jose was incredibly helpful with us while creating our first product. The app is very user friendly from both the customer and business sides. Maybe one of the easiest apps when it comes to a Product Personalizer/Customizer.

MothersFamilyRings.com

Dec 18, 2024  on Shopify

Our customers frequently expressed interest in seeing personalized versions of our products, but we struggled to meet that demand in the past. After consulting with members of a Facebook group, we were introduced to Customily, and it has been a game-changer for our business. With their support and a partner they recommended, we successfully implemented a robust personalization solution. Since integrating Customily, we've observed a significant increase in conversion rates, and customer feedback has been overwhelmingly positive—many appreciate the ability to visualize their customized product directly on our website. We highly recommend this app for businesses looking to enhance their personalization capabilities.

Incredible Cookies

Dec 16, 2024  on Shopify

We started our business just over a year ago and could not be happier with the Customily app and the support team. Communications on current features and new functionality becoming available are first class. They are the best and our business has grown far beyond our original expectations. It is unusual to find a solid platform and with such a great support team - these guys are the real deal. We could not be happier and look forward to a long term partnership.

Marinotte Design

Dec 15, 2024  on Shopify

Cette application est parfaite pour une personnalisation poussée de produits. De plus le service client qui est vraiment efficace et réactif. Je recommande fortement !

Arete Pickleball

Dec 13, 2024  on Shopify

Jhofre Marquez was wonderful at helping us onboard. And he's been setting up weekly meetings to ensure Customly is fit for us. He's an incredibly diligent worker.

Katherine Candle

Dec 11, 2024  on Shopify

Very useful efficient support good service solutions accurately thanks a lot!!!!

Essence's of Royalty

Dec 04, 2024  on Shopify

Moontowne

Dec 02, 2024  on Shopify

Fast communication and great customer service. Really great program :), The onboarding zoom was excellent.

Real Gifts Of Love

Nov 28, 2024  on Shopify

It a good app, after the learning curve

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