Customily Product Personalizer logo

Customer reviews: Customily Product Personalizer

Develop by Customily

Reviews (254)

Overall rating
4.5

What Merchants Think

The "Customily Product Personalizer" app is highly praised by merchants for its powerful customization features and excellent customer support. While there is a learning curve, many users find that once they navigate the initial setup, the app becomes an invaluable tool for personalization. Numerous reviews highlight the positive impact the app has on business efficiency and customer satisfaction, though some users express concerns over the app's cost and support responsiveness.

Key Strengths

  • Extensive customization features that enhance the shopping experience
  • Outstanding customer support, with specific praises for team members like Jhofre, Florencia, and Jose
  • Real-time product preview feature, which boosts customer engagement
  • The app's capability to integrate seamlessly with various print-on-demand platforms
  • Strong support community with tutorials and guidance available

Common Concerns

  • Steep learning curve that requires dedicated time to master
  • High cost of the app, particularly transaction fees causing dissatisfaction among some users
  • Technical issues and setup difficulties experienced by some users
  • Occasional delays or challenges in reaching customer support
  • Some users find the app less user-friendly compared to competitors like Teeinblue

Final Thoughts

The "Customily Product Personalizer" app is a robust tool offering significant benefits for businesses looking to enhance product personalization. Its powerful features and excellent support team are frequently highlighted by users. However, the app's complexity and cost can be deterrents for some. Overall, the app garners a positive reception from many merchants who appreciate its capability to transform their businesses and boost customer engagement.

Family Gifts Co.

Feb 14, 2025  on Shopify

Still needs some work, but it's getting there! these guys are constantly improving which is the key of their success... Great job!

Custom Gifts

Feb 02, 2025  on Shopify

A great customization product, a definite must have for any customization business. It does come with a huge learning curve, but once you must the basics its a breeze threafter. My interaction with Florencia has been amazing whever she assited me technically.

JazzyCrafting

Jan 31, 2025  on Shopify

Finding customily amazing and well setout. The support when needed is out of this world. Keep up the amazing work you doing. Thank you.

Off The Map Jewellery

Jan 30, 2025  on Shopify

Absolutely super quick help sorting out alignment on my mobile for the app which is a godsend for creating unusual pieces, really helpful for my customers to get exactly what they want!

US Pet Telehealth Shop

Jan 16, 2025  on Shopify

Jhofre went above and beyond to help me. He is an expert at design and generously shared his knowledge. In fact, there have been quite a few great members of the team that have passionately gone above and beyond. Thank you Jhofre and thank you Customily.

HeartandSoul

Jan 11, 2025  on Shopify

the app is not easy to understand at first sight but with the help of their amazing support team and especially Jhofre Marquez they helped me with everything I needed and now I understand the full potential of this app. if You are a POD store and want to scale this app is a must. thank you for helping me with setting up my designs and professionally answering all of my questions.

Oleka Canvas

Jan 08, 2025  on Shopify

Excellent app that works perfectly! We’ve developed several personalized products, and everything runs smoothly. I personally worked with Jhofre, who is incredibly friendly and efficient. He promptly answered my questions and assisted me with the development of my various products. I highly recommend this app!

Pura Creative 💎

Jan 08, 2025  on Shopify

I had an amazing experience with Customily's support team, thanks to Julietta! She quickly resolved my issue and was incredibly kind and professional throughout the process. Her assistance exceeded my expectations, and I truly appreciate her dedication to helping customers. Highly recommend their service!

Free Sunshields

Dec 26, 2024  on Shopify

Jose was incredibly helpful with us while creating our first product. The app is very user friendly from both the customer and business sides. Maybe one of the easiest apps when it comes to a Product Personalizer/Customizer.

My Custom Designs

Dec 25, 2024  on Shopify

Although I have my entire site fot in with this app and it's too much to go back now and change it..they charge you for the service..THEN CHARGE YOU AGAIN WHEN THE CUSTOMER USES IT..$1 FOR EVERY SINGLE TRANSACTION PLUS 50/MONTH...WHICH IS OUTRIGHT REDICULOUS..do not use this service without realizing how much they are taking..absolutely insane..the software is very limited in usability to be charging that much

Nextuniq

Dec 19, 2024  on Shopify

This app is not that good: 1. this app is my second time using it. I looked at it as having a 9 day trial left, but it turned out to be a straight up charge. Not a good way to unsubscribe and get charged. 2. it's not cost effective and the clips in the library are old. Requires you to buy or design clips from somewhere else. 3. the clips in the library in the app cannot be deleted, and after I accidentally deleted them, they can only manually add them one by one. It can't be reset either. I appreciate the efforts of their staff. But it seems like their company is powerless on this issue. 4. even though I paid for it and have only been using it for a couple of days, I can't use it at all due to deletion of libraries. Which means I'm not actually using it at all. I paid the full fee. I had a problem and they couldn't fix it immediately. Doesn't matter Goodbye ...... never again!

MothersFamilyRings.com

Dec 18, 2024  on Shopify

Our customers frequently expressed interest in seeing personalized versions of our products, but we struggled to meet that demand in the past. After consulting with members of a Facebook group, we were introduced to Customily, and it has been a game-changer for our business. With their support and a partner they recommended, we successfully implemented a robust personalization solution. Since integrating Customily, we've observed a significant increase in conversion rates, and customer feedback has been overwhelmingly positive—many appreciate the ability to visualize their customized product directly on our website. We highly recommend this app for businesses looking to enhance their personalization capabilities.

Incredible Cookies

Dec 16, 2024  on Shopify

We started our business just over a year ago and could not be happier with the Customily app and the support team. Communications on current features and new functionality becoming available are first class. They are the best and our business has grown far beyond our original expectations. It is unusual to find a solid platform and with such a great support team - these guys are the real deal. We could not be happier and look forward to a long term partnership.

Marinotte Design

Dec 15, 2024  on Shopify

Cette application est parfaite pour une personnalisation poussée de produits. De plus le service client qui est vraiment efficace et réactif. Je recommande fortement !

Arete Pickleball

Dec 13, 2024  on Shopify

Jhofre Marquez was wonderful at helping us onboard. And he's been setting up weekly meetings to ensure Customly is fit for us. He's an incredibly diligent worker.

Moontowne

Dec 02, 2024  on Shopify

Fast communication and great customer service. Really great program :), The onboarding zoom was excellent.

Dylbug

Nov 25, 2024  on Shopify

It is very confusing to set up and there are a lot of details to understand. I wish there was someone to better guide me in the setting up process. However, they do have fast customers service that has helped fix my issues once I did set up my account.

Yacht Merch

Nov 24, 2024  on Shopify

Great Customer Service. I asked if a product could be added and the same day it was added. Great work :)

purrycatstore

Nov 24, 2024  on Shopify

Still learning the ins and outs but the app is quite powerful. Designing your own POD template is easy.

Atelier Amelia

Nov 11, 2024  on Shopify

Lovely support, always ready to help! Obviously, if you want to take designs, product bases etc. to a 'next level' experience, there is a learning curve. But many YouTube videos are available, and also a help-section in the app. Recently, new 'onboarding-sessions' were added also. And because the possibilities are so enormous within the app, and sometimes a bit overwhelming, I'm glad the team is there to assist and guide. Overall, very happy!

Scroll to Top